Every thing is amazing . Your care and follow ,time of response. But you should revise the amount of taxes and additional shipment paying I think it is a little bit much
Bedrijf heeft geantwoord
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They say on their website 3 to 5 days for shipping I was up to 7 days + when I contacted them I should say when I woke them up via email, ah "it could take longer" they said yup and like somebody else... Toon meer
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Good delivery time 2 1/2 weeks to NZ which is pretty standard. Great product much easier to give my dog in tablet form than powder. The service could be improved by giving an accurate delivery cost up... Toon meer
Bedrijf heeft geantwoord
Four Marvels has been a game changer for my dog who was diagnosed with Diabetes and Cushings Disease last year. He had gone completely bald and lost all his body mass. He is back to being healthy with... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
Contactgegevens
5880 Collins Ave, 33140, Miami, Verenigde Staten
- support@nutriessential.com
- www.nutriessential.com
3,6
Gemiddeld
815 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Signing in confusing
Signing in to the website is confusing. Something called "shop" pops up and the emailed code didn't work. Ordering and delivery was fine, but the packing list also was confusing. Stated sold to a name that I didn't recognize in Minnesota with no mention of Nutrissential.
13 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback. We’re glad to hear that the ordering and delivery process went smoothly, but we’re very sorry for the confusion you experienced while signing in, using the emailed code, and with the packing list.
We truly appreciate you bringing these issues to our attention. We’ll review our website and packing details to make them clearer and more user-friendly. Please be assured that your order was from Nutrissential, and the unfamiliar “sold to” name on the packing list is likely part of our fulfillment process.
Our support team will assist you in the clarification of any confusion.
It took 24 days to process my order…
It took 24 days to process my order although when order was place it was announced shipping within 2 to 3 days. I would to stay away if anyone needs their order urgently!
10 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your feedback. The delay was due to the unavailability of the product at the nearest warehouse. As soon as the stock was replenished, your order was shipped promptly to ensure it reached you as quickly as possible.
Additionally, if the urgency had been communicated to our team earlier, we could have provided you with the most up-to-date information regarding your shipment and assisted you accordingly. As your order has now started its journey, we are hopeful that it will reach you very soon.
We truly appreciate your patience and understanding.
The site process was quick and simple…
The site process was quick and simple to use. Of particular value was the images of the product and the discount options.
9 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for taking the time to share your experience! We're delighted to hear that you found our site quick and simple to use. It’s wonderful to know that the product images and discount options added value to your shopping experience.
We truly appreciate your feedback and look forward to serving you again soon!
Didn’t get my package
Didn’t get my package. They ship with FedEx so it’s expected when one uses FedEx. No customer service available. $180 worth of items I need to spend a lot of time either retrieving my items of my money. So bad.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Nutriessential
We are truly sorry to hear about your experience. In order to assist you promptly, we kindly request that you share either the email address used to place your order or your order number. This will allow our team to locate your order and provide the necessary support regarding your package.
Thank you for your understanding, and we look forward to helping you resolve this issue.
Amazing customer service
I ordered some items to be shipped to Australia 🇦🇺 which arrived safely- the service I have received is by far the best service I have received from any company in a long time! Will definitely order again.
9 december 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your wonderful review! We’re truly delighted to hear that your order arrived safely in Australia and that you had such a positive experience with our service.
Your kind words mean a lot to our entire team, and we’re grateful for the trust you’ve placed in us. We’re committed to providing reliable shipping and exceptional customer care, and it’s incredibly rewarding to know we met your expectations.
We look forward to serving you again in the future. Thank you once again for choosing Nutriessential!
5-Star Service You Can Trust
I recently placed an order with Nutriessential for my Vitamin D3 + K2, and although the package was marked as delivered, it never arrived. I reached out to their support team, and from the very beginning, Ms. Emily Harper — Customer Service Executive provided some of the most considerate, patient, and professional customer service I’ve experienced.
Emily took the time to walk me through each step, forwarded my case to the appropriate department, and kept me updated throughout the entire process. Even though the shipping carrier showed the package as “delivered,” Nutriessential was at No-Fault but didn’t hesitate, they took responsibility, investigated the issue, and ultimately sent me a replacement shipment at no cost, which arrived quickly.
What stood out the most was how kind, attentive, and reassuring Emily was during the whole situation. Her communication was warm, thoughtful, and genuine. It made me feel valued as a customer, not just another order number. Everything she did aligned with her role; Responding to my inquiries, Reviewing the order status,
Forwarding my case to the appropriate department, Initiating the replacement shipment, Following up on tracking,
Requesting reviews, Signing her emails with warm customer-care language (“In Good Health”)
Nutriessential truly goes above and beyond to make sure their customers are taken care of. Their professionalism, compassion, and commitment to doing right by their customers are rare these days and deeply appreciated.
Thank you, Emily, and the Nutriessential Support team, for turning a stressful situation into a positive experience. You’ve earned my trust, my gratitude, and my continued business.
Happy Holidays and God bless you all!
— Charmaine L.
26 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words. It’s wonderful to hear that our executive was able to provide you with thoughtful, patient, and professional support throughout the situation.
At Nutriessential, we strive to treat every customer as more than just an order number, and it means so much to us to know that our efforts made a positive impact during a stressful situation. Your acknowledgment of our executive's dedication and the steps our team took to resolve your issue reassures us that we are fulfilling our mission to provide excellent customer care.
We are grateful for your trust, your continued business, and your generous feedback. Wishing you a happy holiday season and good health!
The vitamins are so good for my health
The vitamins are so good for my health; I am so glad your company sales this brand of vitamins.
17 november 2025
Antwoord van Nutriessential
Thank you so much for your wonderful review! We’re truly glad to hear that the vitamins have been beneficial for your health. It means a lot to us to know that you’re enjoying the brand and that we’re able to provide products that support your well-being.
We appreciate your trust in us and look forward to serving you again!
Great international shipping
This company had the products I needed when I struggled to get them from my usual supplier. Ordering was easy and promptly shipped to the UK. I was kept up to date on progress throughout. I will definitely use this company again. Thank you.
28 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your wonderful review! We’re truly glad to hear that you found the products you needed when your usual supplier couldn’t assist. It’s great to know that the ordering process was smooth, shipping to the UK was prompt, and that our updates kept you informed throughout.
Your trust and kind words mean a lot to us. We look forward to the pleasure of serving you again in the future. Thank you for choosing us! 🌟
BEST QUALITY COMPANIES I have ordered several times from here…
I have ordered several times from here and they carry some of the best companies out there for purity. And so many choices. Shipping to Canada is available too, but can take awhile. I’ve never had a problem and I can find hard to find quality products
27 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’ve been able to find high-quality and hard-to-find products with us, and that our selection meets your expectations.
We truly appreciate your patience with shipping times to Canada and are glad that your orders have consistently arrived without issues. Your feedback motivates us to keep providing the best products and service possible.
We look forward to serving you again soon!
Caution: Shipping could be many times higher
Buyer be advised. Unexpectedly high shipping costs. Sold me the vitamins with an estimated international shipping cost under $30.00 and a note that it might be adjusted. Hours after they shipped and sent tracking number they charged an additional $100. shipping. Not to have checked if the shipment was still wanted at almost 5-times the cost... is not right.
UPDATE: I received very good communication from the company and now understand the costs. But I still believe they should have a shipping chart on the website, give a better estimate upfront, or wait to have the cost okayed by the customer before proceeding with the transaction.
2ND UPDATE: Everything else went as expected. Shipment arrived in a timely manner. All things considered I will probably order again.
26 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment and understand how frustrating unexpected shipping charges can be.
As our team has explained in detail, international shipping costs cannot be predetermined without knowing the final weight and volume of the shipment. This is why our Shipping Policy clearly mentions that the final cost may be adjusted once the package is weighed by the carrier. This process is not unique to us—many businesses follow the same practice, as carriers bill based on the actual weight of the prepared shipment.
In your case, the package weighed 6 lbs, and unfortunately, it is not feasible to ship an international package of that size for $24.75. The additional charge was not imposed by us, nor was it a profit to our company; it was strictly the amount billed to the shipping carrier.
Our team has already provided you with all supporting information—including the shipping invoice—to ensure full transparency, and we hope this clarified the situation from our end. We always strive to operate honestly and respectfully, and we regret that this experience left you feeling otherwise.
I can do everything on-line. Nutriessentials gets the order correctly and delivers quickly. I've used their product for years and will continue to do so.
I can do everything on-line. Nutressentiall
25 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for sharing your wonderful feedback! We’re truly grateful for your continued trust over the years. It’s great to hear that our online process has been smooth for you and that your orders are delivered accurately and quickly.
Your long-term support means a lot to us, and we look forward to serving you for many more years to come. Thank you once again for choosing Nutriessential!
Very responsive to my queries and when…
Very responsive to my queries and when there were additional and unexpected shipping charges, they explained everything clearly. This was very reassuring given it was my first order with them.
21 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for your thoughtful review! We’re truly glad to know that our team was able to respond promptly to your queries and provide clear explanations regarding the unexpected shipping charges. We understand how important transparency and guidance are—especially when placing your first order with us—and we’re delighted that you felt reassured throughout the process.
Your trust means a lot to us, and we look forward to assisting you again whenever you need us. Thank you for choosing us!
The foreign import taxes are not…
The foreign import taxes are not included in the order and the font is so small, I could not read this information when I place my order. I was charged twice the amount I paid for the supplement in customs taxes. THE COMPANY DOES NOT REFUND AFTER THE PRODUCT IS SHIPPED. PLEASE READ ALL INFORMATION BEFORE PLACING YOUR ORDER. I found the same product at AMAZON for cheaper and with possibility of return
20 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating unexpected import taxes can be.
To clarify, foreign import duties and taxes are determined solely by the customs authorities in the destination country, and unfortunately, we do not have control over these charges. While we do display this information on our website, we sincerely apologize if the text appeared small or was difficult to see at the time of your purchase—we will review this to ensure better visibility for our customers.
Regarding pricing and product sourcing, we would also like to mention that all our products are procured directly from the manufacturer. This allows us to supply items from the latest production batches, ensuring maximum freshness and potency. Since we do not keep inventory in a physical warehouse, we avoid older stock and can maintain consistent product quality.
Because orders are shipped directly from the manufacturer, we are unable to cancel or refund an order once it has been shipped, as stated in our shipping policy. We understand this may not have been ideal in your case, and we genuinely regret any inconvenience it caused. We appreciate you bringing these concerns to our attention and will continue improving our communication so that customers can make fully informed decisions.
Não recomendo este site
Fiz meu pedido a muitos dias e ainda não o recebi, tive que pagar uma taxa que é quase o valor do produto e mesmo assim o pedido continua parado.
Não recomendo este site para ninguém, não acho confiável e ainda tem taxas extras muito altas.
Pedido #84225
28 oktober 2025
Review zonder uitnodiging
Antwoord van Nutriessential
We are very sorry to hear about your experience and truly understand your frustration.
Regarding the custom duties, please note that these fees are not charged by us, and unfortunately, we have no control over the customs regulations or taxes applied by your country. These charges are determined solely by the local customs authorities.
Your order #84225 was shipped from our side on time, and once it reaches customs, the clearance process and any associated charges are entirely handled by the local government agencies. We agree that the fees can sometimes feel high, but they are not imposed by our company.
We are here to help and will be happy to check your order status and provide any assistance we can. Please feel free to contact us directly so we can look into your case in detail.
Thank you for bringing this to our attention, and we truly apologize for any inconvenience you faced.
Regards,
Nutriessential Support Team
Don’t use this absolute joke of a company
This company is a scam. I ordered 3 bottles of Mustle gel I went to checkout I entered my card and said they couldn’t process I tried again and same thing. Then I got notification from my credit card company that I was charged 2 times. I tried to talk with them no respond they had enough nerve to send me 10 percent discount with my gel still in cart. No response to my emails and if I was you find another supplier because I thing this is a scam
13 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Dear John,
We have thoroughly reviewed all your emails, chat messages, and your Trustpilot review. We sincerely apologize for the delay in responding, as we are currently experiencing a high volume of chats and emails. However, we are disappointed with the way the situation has been portrayed.
Regarding your order, please note that your payment was declined by your bank due to an AVS (Address Verification System) mismatch with the address registered on your card. This verification is controlled entirely by your bank, and we do not have the ability to override or modify their security checks. We kindly request you to reach out to your bank to resolve this issue.
We genuinely value our customers, and it is disheartening to see our business labeled as a scam when the payment failure resulted from mismatched or incorrect information entered during checkout, not from any action on our part.
We hope this clarifies the situation, and we remain available to assist you with anything else you may need.
Regards,
Nutriessential SupportTeam
Great company with great employees
I was skeptical at first about ordering from this website because I wasn’t sure of its legitimacy. I ordered the supplement, “Motility Pro” and unfortunately it was mis-delivered by my local post office.
I reached out to the company, explaining my situation. A wonderful employee by the name of Emily Harper, responded immediately and turned this entire experience around. She had a replacement mailed out promptly to my address with tracking. I’m so grateful and have high hopes that this product will help me on my healing journey. In short, this has been a wonderful customer experience, all thanks to her.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for taking the time to share your experience. We completely understand how unsettling it can feel when trying a new website for the first time, and we’re thrilled to hear that our executive was able to assist you so promptly.
We’re glad that your replacement order reached you without any issues and that your experience with our customer service turned things around. Your kind words mean a lot to us, and we sincerely hope that Motility Pro supports you on your healing journey.
We truly appreciate your trust and your thoughtful feedback—it motivates our team to continue providing the best service possible.
Extraordinary effort by staff
The item I ordered was back ordered from the warehouse that would serve my location. Emily Harper, Customer Service Executive, made the extraordinary effort to contact their other warehouse where a limited number of the item was there, and had one shipped to me. Most places would have just said sorry, check again to see if it’s in stock. Not Emily. In a sense, she saved my Cushing’s dog.
11 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you so much for sharing your wonderful feedback! We’re truly delighted to know that our executive was able to assist you and ensure that your order reached you despite the backorder situation. Your kind words mean a lot to us, and we’re so glad that her efforts made a real difference — especially for your dog.
At Nutriessential, we always strive to go the extra mile for our customers, and it’s heartwarming to know that our executive's dedication had such a positive impact.
Wishing you and your furry friend all the best, and we look forward to serving you again in the future.
Metagenics gut health
Got my pills in a timely manner. Was skeptical because the bottle was different from before. They said it was the same but different bottle look. The pills were different. Green. Not the same as the original pills
4 augustus 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback and for acknowledging that you received your order in a timely manner. We truly appreciate your honesty and the opportunity to clarify your concern.
The change in the appearance of the pills and the packaging is due to a recent update in formulation and packaging by the manufacturer, which is beyond our control. However, please be assured that the product authenticity and efficacy remain the same, as all our products are sourced directly from the manufacturer or their authorized distributors to ensure quality and safety.
We appreciate your understanding and hope this clarification helps ease your concern.
Non transparent shipping cost, charging more than at the check-out
My order and parcel was unattended for 2 weeks. Only when I inquired where it is, things started to move and the shipment was sent out from the warehouse. But this negligence is not the worst thing from the story.
A negative surprise followed - 2 weeks after the order, they charged me additional amount for shipping, explaining that it is a "standard practice". They give only an estimate at the checkout and when the parcel is shipped, they may charged you extra. I consider this a hidden cost, they never warned me about this, I just saw an email "after the fact" saying - this is your extra charge. Whether I agree with it or not, my card was simply charged and no prior agreement from my side was sought.
They only referred me to "check the general terms", we always do it like this. At least a courtesy reminder or warning at the checkout would be a nice-to-have - but they don't do it.
Well, rest assured, due to this lack of transparency, I will not use this e-shop again. Sorry.
10 november 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for taking the time to share your feedback. We truly appreciate it.
As you mentioned, your order appeared unattended for two weeks, and movement resumed only after your inquiry. I’d like to clarify that upon your follow-up, our concerned team promptly addressed your issue and ensured that any future concerns regarding shipment delays would be closely monitored. Once it came to our attention, your order showed movement. Please rest assured that this was not due to negligence, but rather a delay on the manufacturer’s side in fulfilling one of your ordered products. As you may know, we do not maintain a physical warehouse of our own and procure all products directly from the manufacturer only when an order is placed.
Regarding the additional shipping charges, these were applied because the final weight of the shipment exceeded the standard shipping limit. Our concerned team has provided all available explanations and supporting proofs regarding the charges, and we hope that their assistance has addressed your concerns to your satisfaction.
Not at all transparent
Not at all transparent. The shipping policy says bulk orders may incur extra charges — but I only ordered four bottles of vitamins, which is hardly a bulk order.
At checkout, I was charged $24.95 for shipping, and then the company attempted to charge my credit card an additional $55 for shipping after the purchase, without my approval. That’s completely unacceptable.
If extra shipping costs apply, that should be clearly stated before checkout so customers can choose whether to proceed. Charging more after the fact without consent is misleading and unethical.
I would never order from them again. If you want to charge more for shipping, fine — but be upfront about it and let the customer decide. Terrible experience. Never again.
Edit. We had numerous emails back and forth regarding this issue so no I won’t be responding further. Your own department manager even messaged me so you know what you’re doing
27 oktober 2025
Review zonder uitnodiging
Antwoord van Nutriessential
Thank you for sharing your feedback with us.
We’re sorry to hear about your concern regarding the transparency of our shipping policy and the additional shipping charges applied to your order without prior approval. We truly value your input, as it helps us improve our communication and customer experience.
To assist you further and provide complete clarification about the shipping charges, we kindly request you to share your order details with us. Once received, our team will thoroughly review your case and ensure that you receive full assistance and a clear explanation regarding the charges.
Please be assured that we’re committed to resolving this matter to your complete satisfaction.
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