NWF Fuels Reviews 

Absolutely hopeless. Ordered Red Diesel six weeks ago. Reminded them two weeks ago. Now told they have no idea when it will be delivered.
Their delivery of heating oil is little better.
Customer Service since they took over Noel Booth and Sons has reduced from 5 star to 1 star.

Your reviews really are appalling…50% of your customers cannot give you the top rating.

We can see now how you have taken over from local oil delivery companies and provide an incompetent, unprofessional customer experience with many siting rude, unhelpful staff who fail to return calls/messages.

You really do deserve to be exposed for the “service" you are providing and the profiteering that you are seeking to undertake at the present time.

NWF took over Borman in the SouthEast. Called to place a delivery to be faced by a really aggressive man who clearly had no interest in customer satisfaction or interaction. This seems to reflect the experience of many others. Simply don't use.

Spoke to Deb this morning. Really helpful and knowledgeable about the fuel prices. I had a high rate due to the world circumstances but Deb fetched it down for me. Really nice to speak to a happy person working on a weekend. Thanks Deb.

A delivery driver came up a private drive with the name of our house and a sign saying strictly private to turn round after delivering oil to a neighbour half a mile down the road.
In doing so he damaged the tarmac.
This will get worse with frost. I have contacted NWF regarding this with emails and phone calls and absolutely nothing has been done about it. They have just ignored me.

Staffordshire Fuels delivered our heating oil for 9 years without any problems. Since NWF took over every delivery has been problematic. I've cancelled the order I placed over a week ago, which isn't even in their system because they lost my payment details. I'll never use them again.

Dealt with the old ribble fuel for years no issues. Placed an order for fuel nearly 3 weeks ago and they never bothered to call me back with delivery day and price confirmation. I chased them today to be given a different story by a very rude and over speaking individual won’t be using them again.

NW FUELS
When telling a customer the oil is to be delivered, then it should be delivered on that day! We have had an email stating delivery date, plus three different managers saying the same. 5 days days later the oil is still not here! Now, it is coming tomorrow!
NW Fuels has gone to being a slipshod organization with little or NO communication regarding it's deliveries. Our last two deliveries have been chaos with senior management having to send a tanker from Birmingham to Gt: Yarmouth. Another British company going to the dogs due to poor management, and lack of communication! That combination kills companies and their reputations! Sadly it is another British company!

Ordered oil 11 days ago, but understandably they were unable to provide a price under the circumstances. No contatct was made at all and a lorry turns up with oil and I had no idea whether it was £400 or £1000. Tried phoning the company for days and no one is answering the phone, so sent the delivery away. Apparently I am one of many their customers with the same story. Delivery driver was very understanding.
Update 27/3/26.
I managed to eventually speak to someone on the phone after emailing three times to cancel the order and I'm still getting delivery texts and tankers turning up at my housw twice a week. I've had to leave a large notice on my front door as I give up now.

Hello to whom it may concern 

You need to join up your admin...

I have been a top up customer for a few years without any real problems 

I noticed my tank was depleted and i ordered a tank refill of oil on the 24th of February 

Which I was told 10 days lead time not unusual and not a problem.

I appreciate the current circumstances have changed the pricing which is also not a problem,
I just want oil...
My concern is 

I personally ordered the fuel on the 24th Feb not top up me making the call

I emailed after 10days stating 10days has passed and no fuel has been delivered and I haven't been told of a delay and can northern energy confirm the delivery date.

After no response

 I ring at 10am the following day to ask when it will be delivered,I am told tomorrow. Great.

Then I get a (missed)call at 315pm saying the oil will be cancelled due to not speaking with me, (it is only by chance I got the call at 315pm due to limited reception) 

How can this be possible? You had spoken to me. Once when I ordered the oil 11days ago and second when I confirmed it was coming a day later than your suggested delivery(5 hours before you wanted to cancel)

Thankfully the order was delivered, but only due to my chasing, if I had not had a signal, then it wouldn't have been delivered.

If I ordered it 10 days ago I want it!!!

I have cancelled my top up membership as there is obviously a lack of joined up admin the whole reason i have had top up and staying with one supplier is for ease (not multiple phone calls to different suppliers) i will however be calling all local suppliers from now on
I note nwf comments on supplying fuel at a considerable loss would damage the business but shocking customer service has the same effect
I would now suggest to all to ring round your local suppliers and Chop and change as loyal custom is pointless and confusing to nwf

Robbing money grabbing so and so’s.!!!
Will never use them again! We will be taking this further…

Absolutely appalling service. Ordered home heating oil for delivery the following Tuesday. Telephoned at 5pm to ask where the delivery was. Told couldn’t do it that day- no notification- would be delivered the following day, definitely (their words not mine) Didn’t turn up. Phoned at 4.30, told couldn’t do it that day, possibly Friday. The abrasive customer ‘service’ operator did not care, the only comment was ‘do you want to cancel’
Ordered from a helpful alternative supplier with a guaranteed date in 5 days. Cancelled NWF. Never again.
Be warned

I never had an issue with this company after been a customer for years until yesterday when I was phoned up to say the heating oil I had ordered on 27/02, 1200 litres at £820 would be delivered at the ranked up price of £1700.
I was horrified to think a company could do this when you had entered a contract of sale and paid for the sale on their behalf.
I am totally disgusted with this company. I would never recommend them and have withdrawn my customer.
I shall be reporting them to the ombudsman for unfair trading.

26.3 Edit: pleased to say this was resolved and we have been able to keep our heating on.
12.3 Ordered two weeks ago, before the issues in Iran kicked off, and despite the order having been accepted have just received a notification of the ordered being cancelled. So they can charge three times the price now. We'll go without heating and hot water rather than reward this disgusting behaviour.
Edit: Re their response to me, I have forwarded NWF's own email to them so they become aware of their own actions.

Been using Kettlewells for 12 years. Called today, got transferred to NWF, who have acquired Kettlewells, and that'll be the last time I bother.

Whoever answered clearly had better things to do - dismissive, unhelpful, and couldn't offer delivery for 14 days. Not exactly a winning combination.

Jumped straight on the phone to Yorkshire Oil, who I'd never used before. Completely different story - competitive pricing, great attitude, delivering early next week.

It took about five minutes to replace a 12-year relationship. Maybe worth reflecting on that before the rest of the customer base does the same.

This is about a delivery which we should have had today but which they cancelled due to a computer error on their part. The computer said we were 75%full when it is less than 10%. This means we have no heating and my husband was told he couldn’t have a new delivery date. He is over 90 and I am 77 and receiving cancer treatment. We are both very worried about the cold. Not good service at all

A complete waste of time. After being late for the scheduled delivery day they then missed several further delivery days and I can only conclude lied at every step. Look elsewhere… there are plenty of very reliable heating oil companies, use one of those instead. It seems, looking at previous reviews, that this isn’t isolated. Save yourself the grief.

Pinnock Brothers used to be a trustworthy local business in the Thatcham/Newbury area. I have used them for years. Then they were taken over by NWF Fuels. And their prices rose unbelievably. When I realised that I was being charged 15p per litre more than another local supplier for heating fuel I complained and NWF gave me a discount of 2p per litre (which still left them with a handsome profit). But they did not actually give me a discount. They gave me a credit note which, as I am sure they were aware, is worthless to a person who intends never to use their services again. 

Been a customer of Northern Energy for many many years and have always had a brilliant experience with them. This NWF lot are an absolute shambles. No reply to emails. Takes and hour to get through to someone . Messages sent saying your oil is being delivered 8 hours after it was . Amateurs that’s for sure. Bye Northern Energy and thanks for your great service over the years

I really do not understand how this company survives on lies and deception. Their feedback olive branch is a farce & nothing short of non existent. There are no responses to their requests. They don't respond to emails or phone calls. Yet the continue to chase payment for oil that was never delivered and accuse us of not providing detail. For the record, I have sent 4 emails all of which never received the courtesy of a response. Their driver has admitted that he delivered my oil to the wrong address and yet they haven't even spoke with him. This company continues to demand payment for their mistake. In simple terms, find another oil supplier. Just read the recent negative feeback. It's not just me !!
UPDATE No 7 - (17.02.26)
See below response from NW Fuels. They respond as if they know nothing about the emails sent or phone calls made !! I have never been given an account number but the delivery address has been provided on five separate occasions. They have the information but try to call me out for not giving it. I have had no response or return phone call to any of them. They are incompetent in their ability to investigate or resolve. The same 'smokescreen' feedback email address is still being used by them. For everyone's benefit, you write, they don't respond and then make it look like you are the 'fly in the ointment'. AVOID, AVOID, AVOID !!
UPDATE No 8 (30.04.26)
I have been asked by Trustpilot to provide an update. Nothing has changed. No further email or phone update, explanation or apology from NW Fuels. You would have thought that once investigated internally, they would have had the decency to admit their error. A shocking company