Okay when you sign up then watch as they try to suck every penny they can out of you. Will add an extra service without warning. When you want to cancel it is very complicated and clearly designed to... Toon meer
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Lees wat reviewers zeggen
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying. The first technician was very he... Toon meer
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m... Toon meer
Excellent customer service agent who helped me recover the reduce my bill by £33.58 because I'd incurred these miscellaneous surcharges and extortionate fees when I'd lost my NHS bank staff job. I ha... Toon meer
Bedrijfsgegevens
- Telefoon- en internetdienst
- Internetaanbieder
- Internetprovider
- Mobiele netwerkaanbieder
- Betalingsdienst
- Telefoonbedrijf
Geschreven door het bedrijf
Best Business Broadband and Phone Line packages that help small businesses all over the UK to save on their bills. Get business broadband and landline deals from Onebill.
Making. Business. Simple.
Geschreven door het bedrijf
- Helping small businesses cut costs and thrive
- At Onebill, we focus on helping small businesses cut costs and thrive. We know that small businesses often get overlooked or hit with inflated prices for essential services. That’s why we’re here to offer smart, affordable solutions to keep your expenses in check and your business booming. With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
- Over 20 years serving exclusively small businesses
- With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
Contactgegevens
Verenigd Koninkrijk
- 0344 880 9000
- Service@telecom-service.co.uk
- www.onebilltelecom.com
4,1
Goed
2K reviews
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Very helpful staff and actually called…
Very helpful staff and actually called me back when the call dropped out. Always had great service from OneBill and always very helpful staff.
10 juni 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Since 14th May up to now
Since 14th May up to now, the issue has still not been resolved, and you are charging additional fees. We have lost all trust in onebill. We will have our lawyer settle this matter in court."**
3 juni 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We sincerely apologise for any inconvenience or dissatisfaction you have experienced. We deeply value your feedback, and want to assure you that we are taking your complaint seriously. Our team is actively working on addressing your concerns and reviewing your account in light of your recent request.
Our team will update you to discuss the matter further to work towards a resolution.
Thanks, The Onebill Team
Micheal was extremely helpful
Micheal was extremely helpful, dealt with all my issues and was exemplary. Thank you Micheal. His responsiveness turned around what was previously a poor impression of the company. Micheal was a great ambassador for your company
27 mei 2025
Very clear and informative and pleasant…
Very clear and informative and pleasant to deal with
20 mei 2025
Very helpful problem solved in minutes
Very helpful understood the problem with my phone and gave clear instructions as to how to rectify the fault. Thank you so much.
19 mei 2025
Great service and very helpful.
19 mei 2025
Solved my problem in 10 minutes.
15 mei 2025
The technician was very helpful in…
The technician was very helpful in setting up my new Modem after the last one failed, great job!
14 mei 2025
Stuart was an absolute star sorting out…
Stuart was an absolute star sorting out the Webex Thank you so much I’m sure it’s going to help us no end
12 mei 2025
Underhand, money grabbing tactics.
Underhand, money grabbing tactics.
They added extra charges to the account for things that were not needed & hadn't been asked for, all without prior notification. When asked to remove these additions they said they would but 2 months later they are still charging extra for unwanted services.
Update following Onebill's response.
Typical of a dishonest company, leaving a follow up to make it look like they are trying to help, but I am the one not co-operating. I have had further discussions with them & was promised that the problems would be looked into & the overcharges would be refunded - they haven't been. I have now moved to a new supplier, giving them notice on the 14th April to cancel the service. This was initially ignored, but on subsequent discussion with them they agreed to terminate the service on the 14th May, again promising that the problems would be looked into & the overcharges would be refunded. Today (28th May) I received a call from them asking if I still wished to go ahead with the line termination, which they had scheduled for the 1st of June! All this just to get a bit more line rental for a service that is not being used & according to the BT engineer that installed our new service, was disconnected some weeks ago when they replaced the old cabling to the property. The person I spoke to today once again said that the problems would be investigated, but this seems to be just empty words from this company, all they are interested in is getting as much money out of you as possible.
8 mei 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Forlan was a very helpful agent and…
Forlan was a very helpful agent and made sure that he went above and beyond to help solve my issue!
2 mei 2025
Duke solved the problem quickly and got…
Duke solved the problem quickly and got the phone working again.
3 mei 2025
Finally seem to get a result time will…
Finally seem to get a result time will tell.
Good Service, pleasant call.
2 mei 2025
Sorted out my problem professionally.
29 april 2025
Eden was very polite and knowledgeable…
Eden was very polite and knowledgeable on the subject of connecting my handset and talked me through the process very expertly, as it was all 'double Dutch' to me. Very good service indeed.
28 april 2025
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