Okay when you sign up then watch as they try to suck every penny they can out of you. Will add an extra service without warning. When you want to cancel it is very complicated and clearly designed to... Toon meer
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Lees wat reviewers zeggen
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying. The first technician was very he... Toon meer
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m... Toon meer
Excellent customer service agent who helped me recover the reduce my bill by £33.58 because I'd incurred these miscellaneous surcharges and extortionate fees when I'd lost my NHS bank staff job. I ha... Toon meer
Bedrijfsgegevens
- Telefoon- en internetdienst
- Internetaanbieder
- Internetprovider
- Mobiele netwerkaanbieder
- Betalingsdienst
- Telefoonbedrijf
Geschreven door het bedrijf
Best Business Broadband and Phone Line packages that help small businesses all over the UK to save on their bills. Get business broadband and landline deals from Onebill.
Making. Business. Simple.
Geschreven door het bedrijf
- Helping small businesses cut costs and thrive
- At Onebill, we focus on helping small businesses cut costs and thrive. We know that small businesses often get overlooked or hit with inflated prices for essential services. That’s why we’re here to offer smart, affordable solutions to keep your expenses in check and your business booming. With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
- Over 20 years serving exclusively small businesses
- With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
Contactgegevens
Verenigd Koninkrijk
- 0344 880 9000
- Service@telecom-service.co.uk
- www.onebilltelecom.com
4,1
Goed
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not-so-good experience with Onebill wifi
I signed up with Onebill wifi mainly because of their low prices, but unfortunately, you get what you pay for. While the initial cost seemed reasonable, after 2-3 months I started noticing hidden charges creeping in. At one point, they even debited 3x the normal amount without any notice, which they later "refunded" in the form of credits rather than returning my money directly.
The service itself has been far from reliable. Almost every month, my internet connection goes down for 1-2 days.
Customer service is not the worst, but certainly not professional either—I'd rate them around 7/10. They try to help, but you can tell there's a lack of organization. Internet speed has been okay at about 7/10 when it’s actually working, but the overall quality of service is more like 3/10.
On top of all that, I get spam calls almost every week pushing upgrades or additional services like card machine, etc.
Cheap & good prices, but at the cost of reliability and transparency. Wouldn't recommend if you're looking for consistent service and peace of mind.
26 april 2025
Review zonder uitnodiging
Antwoord van Onebill Telecom
We want to reassure you that since your account was brought to our attention through your previous Trustpilot review, we have been working to resolve the issue. We have reached out to you for further information to help us move things forward.
We appreciate your patience and understanding and wish to express that your satisfaction remains a top priority.
Thanks, The Onebill Team
Very nice gent who help really well
Very nice gent who help really well , went through everything for me , very pleased with him , very respectful too , thank you
24 april 2025
Sammy was quick and efficient
Sammy was quick and efficient. Understood my request and actioned quickly
25 april 2025
Very helpful
22 april 2025
Stacey is a lovely individual who went…
Stacey is a lovely individual who went above and beyond to help me today. This was all done via live chat but she was professional and very helpful. Many thanks.
17 april 2025
Jamie is an out-standing worker
Jamie is an out-standing worker. Does his job right and keeps customer satisfaction at the forefront of his role. Absolute top notch lad. Give him a promotion!
17 april 2025
Excellent customer service
Excellent customer service, good listener and resolved the issue straight away.
16 april 2025
Rachel was very polite
Rachel was very polite , helpful and very supportive. Overall my experience was excellent.
15 april 2025
Resolved problem immediately
Resolved problem immediately. Understanding about the issue.
15 april 2025
Nice honest chap
14 april 2025
Excellent prompt service
14 april 2025
Abdul helped with the issue and solved…
Abdul helped with the issue and solved it really quickly
11 april 2025
I was fully informed and time was taken…
I was fully informed and time was taken to explain all my options.
11 april 2025
Addressed my concerns with Clear and…
Addressed my concerns with Clear and precise explanation.
9 april 2025
Best over the phone service I’ve had!
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m a little dim😂 Dan was able to translate in to the proper lingo, was really patient and didn’t make me feel like a total idiot. Thank you Dan!
9 april 2025
Great customer service
Great customer service, thorough and efficient and clearly explained
9 april 2025
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