I have had such a positive experience with Oneplan. Their team is always exceptionally helpful, the agents are always friendly and their communication is seamless. What I particularly appreciate is ho... Toon meer
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Lees wat reviewers zeggen
Consultants either don't understand or don't know their own policy. I asked for the lowest plan that covers day to day emergencies. My dogs eye was injured, literal hole in his cornea. Vet sent us hom... Toon meer
Bedrijf heeft geantwoord
@Nomfundo Sihlabeni, You are a star, thank you so much for assisting me with my query, you called me for something else and when i told you my frustration you took it upon your self to see that my que... Toon meer
Bedrijf heeft geantwoord
Temba Xaba has been the most wonderful consultant. She listened carefully to my questions, addressed everything in detail. Gave honest opinion when asked. She was patient even when she needed to re... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
Contactgegevens
Verenigde Staten
- www.oneplan.co.za
3,9
Goed
825 reviews
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Just had great help from Jennifer she…
Just had great help from Jennifer she is a good employee.
8 mei 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Ntando,
Thank you for your kind words! We're delighted to hear that Jennifer provided you with great assistance. We'll be sure to share your appreciation with her—she’s truly a valued member of our team.
Kind regards,
Oneplan.
Lesedi Moloro oneplan pet insurance…
Lesedi Moloro oneplan pet insurance she's made my day very uplifting exchange she gave me patience help guidance in ways I really needed and trusted excellent service when we need it I'm very happy with the response IV received with efficient working ethics glad to have received the call from this special lady great work
29 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Marlene,
Thank you so much for your heartfelt feedback!
We're delighted to hear that Lesedi was able to provide you with the support, patience, and guidance you needed. It’s wonderful to know she made such a positive impact on your day.
We’ll be sure to pass along your kind words to her—she’ll be thrilled! We truly appreciate your trust in Oneplan Pet Insurance and are here whenever you need us.
Kind regards
Oneplan.
Great service
The agents I dealt with with the signing up, were very pleasant, helpful and professional. The whole process was user friendly and dealt with imeadiately. The follow up care by Jennifer Chiwa was very caring and helpful. I look forward to dealing with one plan in the future.
29 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Heather,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that your sign-up experience was smooth and that our team, especially Jennifer, provided you with caring and helpful support.
We truly appreciate your trust in Oneplan and look forward to continuing to assist you in the future!
Kind regards
Oneplan.
Im new to one plan and I find this very…
Im new to one plan and I find this very affordable but at first it felt to good to be true.
Yesterday I called one plan to find out how to use the card and what to do when I go to the doctor. A friendly guy can't re call his name not only guided me but ensure that I understood what to do when going to visit the gp doctor. First of all 5 stars for your patience, understanding and quick service in getting my questions answered accordingly. Hoping one plan can continue the good work.
16 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Moagamat,
Thank you for sharing your experience and for giving us such thoughtful feedback! We’re so glad to hear that your first interaction with Oneplan exceeded your expectations.
It’s completely understandable to feel unsure at first, but we’re happy that our team member could patiently guide you through the process and help you feel more confident about using your plan. We’ll definitely keep striving to deliver that same level of support throughout your journey with us.
Welcome to the Oneplan family!
Kind regards,
Oneplan.
The worst service every most rudest…
The worst service every most rudest customer service and make you wait 2 months from cancellation They also took 4 months to pay for the vets bill
12 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Dear Wesley,
Thank you for bringing this matter to our attention.
We regret the circumstances under which your complaint has been submitted and apologize for any inconvenience you may have experienced. That said, we would like to take this opportunity to provide clarity regarding the requirements and responsibilities related to your claim.
Upon investigation, we have noted that the first cancellation request was submitted on 04/05/2025 and our consultants have made multiple attempts at contacting you to assist with it. As per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations. Your request will be attended to and finalized, and you will receive confirmation via SMS and email once the cancellation has been set. If you have sent a cancellation request prior to the date stated above, you are welcome to inform us and we will have a look into it and assist further.
Additionally, the claim on the policy is dated 2022/12/24 and was settled on 2023/01/11. This falls within the allowed turnaround time for admission claims to be settled.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We trust this explanation clarifies the process and highlights the importance of adhering to the policy terms.
Kind regards,
Oneplan.
Joining OnePlan
Jennifer responded in good time to my queries and assisted me in a helpful and positive manner in the change over to OnePlan. She was always polite, cheerful and knowledgable without fear of seeking answers when she was unsure. This was most reassuring.
7 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Dr. M,
Thank you for your kind words! We're thrilled to hear that Jennifer provided such helpful, positive, and reassuring service during your transition to OnePlan. Her politeness, cheerfulness, and willingness to seek the best answers truly reflect the level of support we strive to offer. We'll be sure to share your feedback with her!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Antwoord van Oneplan Insurance
Hi Aaliyah,
Thank you for your kind words! We're glad you had a helpful and friendly experience with us—that’s exactly the service we aim to provide every time.
We look forward to keeping you impressed!
Kind regards,
Oneplan.
Jennifer Chirwa was extremely pleasant…
Jennifer Chirwa was extremely pleasant and helpful!
3 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Cecelia,
Thank you for your kind words! We're so glad to hear that Jennifer was pleasant and helpful during your interaction. We'll be sure to let her know she made such a positive impression!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
She was very friendly and knowledgeable…
She was very friendly and knowledgeable about the service/product. Thanks
3 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Hilda,
Thank you for your feedback! We're pleased to hear that you had such a positive experience and that our team member was both friendly and knowledgeable. We appreciate your support!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Good Communication
Lindelani Mbedzi assisted me with a pet insurance process. They were so patient with me on the phone and took time to explain the process which made it so much easier. I have had such a pleasant interaction with every person I have interacted with from One Plan.
1 april 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Alyssa,
Thank you for your kind words! We're thrilled to hear that Lindelani provided such patient and thorough assistance, making the process easier for you. It’s wonderful to know that every interaction you’ve had with our team has been a pleasant one. We truly appreciate your support and look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
Exceptional Pet Insurance and Service – Highly Recommended!
I cannot thank Oneplan Pet Insurance enough for the incredible support they provided during a traumatic experience. On 13th February, my beloved dog, Yogi, escaped from our complex due to maintenance work and was hit by a car. His injuries were severe—his leg was broken in three places, he had a deep tear wound, and he had lost some teeth due to the impact.
From the moment Yogi was admitted to Fourways Veterinary Hospital & Specialist Referral Centre, I was in constant contact with Oneplan. Despite my shock and distress, their team guided me through every step, offering reassurance and handling my claim with incredible efficiency. They took care of everything seamlessly, ensuring that Yogi received the best possible care without financial stress on my part.
The costs quickly added up, but Oneplan settled my claim swiftly and without any complications. The process was smooth, transparent, and stress-free—a true testament to their commitment to pet owners. Thanks to their efficiency, I could focus entirely on Yogi’s recovery rather than worrying about financial hurdles.
A special thanks to Kim Street at Oneplan Pet Pre-Authorisation for her outstanding assistance and support throughout the process. Her professionalism and dedication made an enormous difference in ensuring everything went smoothly.
After six weeks of expert care from the veterinary team, Yogi is now running around happily, with barely any visible scars from the ordeal. I will forever be grateful to Oneplan for making this recovery possible.
If you’re considering pet insurance and have any doubts—don’t. Oneplan is exceptional. Their professionalism, compassion, and efficiency make them a must-have for any pet owner. I highly recommend them to anyone who wants peace of mind knowing that their furry family member will be taken care of in any emergency.
Thank you, Oneplan, for being there when Yogi and I needed you the most!
14 februari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Charl,
We truly appreciate you sharing your experience. What you and Yogi went through was incredibly difficult, and we’re so relieved to hear that he has made such an amazing recovery.
At Oneplan, we know how stressful and overwhelming emergencies can be, and it means so much to us that we were able to support you during this challenging time. Making sure Yogi received the care he needed without financial worry is exactly why we do what we do.
Your kind words about Kim are greatly appreciated—her dedication and compassion are at the heart of our values, and we’ll be sure to pass along your gratitude.
Thank you for placing your trust in Oneplan and for your heartfelt recommendation. Yogi’s journey is a true reflection of resilience, love, and the peace of mind that comes with having the right support.
Wishing you both many joyful and healthy years ahead!
Kind regards,
Oneplan.
Jennifer Chirwa was an excellent and…
Jennifer Chirwa was an excellent and she was able to guide me through the app within 5 minutes, exceptional service.
27 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Keakantswe,
Thank you for your feedback! We’re delighted to hear that Jennifer provided exceptional service and was able to guide you through the app so quickly. We truly appreciate your kind words and will be sure to share them with her!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
I have dealt with Mapula K a couple of…
I have dealt with Mapula K a couple of times now over the past two days. Dealing with her is easy. As she completely understood my confusion and was able to help me understand my claim and how it was all working. Thank you!!
26 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Louise,
Thank you for your feedback! We're so glad to hear that Mapula provided you with clear and helpful assistance, making the claims process easier to understand. Your satisfaction is important to us, and we’ll be sure to share your appreciation with her!
Thank you for being part of the Oneplan family!
Kind regards,
Oneplan.
Lindalani made it easy
Lindalani was pleasant, coherent, and polite. She answered my queries efficiently, and made my whole conversation easier than I thought.
Thank you, Lindalani
26 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Tatum,
Thank you for sharing your experience! We're delighted to hear that Lindelani provided pleasant, clear, and polite assistance, making your conversation seamless and efficient. We'll be sure to pass on your appreciation to her!
We look forward to many more fruitful experiences!
Kind regards,
Oneplan.
5 Starts for Teboho Moteane
Thanks so much to Teboho Moteane
He was very courteous and polite.
In helping me sort out a query
He was quick and diligent, what a great employee 👏
20 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Nadia,
Thank you for your kind words! We’re thrilled to hear that Teboho provided such courteous, polite, and diligent service while helping you sort out your query. We truly value his dedication to excellent service and will be sure to share your appreciation with him.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Oneplan pet insurance is great
Oneplan pet insurance is great. Thank you Mapula for your great service.
19 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Amanda,
We're happy to hear that the experience you've had with us has been satisfactory due to the services received from Mapula and we look forward to keeping you impressed for the years to come.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan.
I was assisted by Jennifer Chirwa and…
I was assisted by Jennifer Chirwa and the assistance was outstanding
18 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Tshepo,
Thank you for your feedback! We’re glad to hear that Jennifer provided you with outstanding assistance. We’ll be sure to share your kind words with her.
Kind regards,
Oneplan.
A very pleasant and helpful interaction
Lindelani Mbedzi was very kind, friendly and helpful. She answered my questions and guided me in the correct protocol in a very friendly and knowledgeable manner. A very pleasant interaction. thank you.
12 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Monica,
Thank you for your wonderful feedback! We're delighted to hear that Lindelani provided you with kind, friendly, and knowledgeable assistance. Ensuring a smooth and pleasant experience is what we strive for, and we’ll be sure to share your appreciation with her!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
My problem was resolved in seconds
My problem was resolved in seconds. Very friendly and knowledgeable person.
11 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Maritha,
Thank you for sharing your experience! We’re thrilled to hear that your issue was resolved so quickly and that the service you received was both friendly and knowledgeable. We’re always here to help in any way we can!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
I would like to thank Jennifer Chirwa…
I would like to thank Jennifer Chirwa for her excellent customer service. She went above and beyond with the service she gave us.
7 maart 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Melanie,
Thank you for your wonderful feedback! We're delighted to hear that Jennifer went above and beyond to provide you with excellent customer service. We take great pride in our team's dedication, and we’ll be sure to share your appreciation with her!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
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