I have had such a positive experience with Oneplan. Their team is always exceptionally helpful, the agents are always friendly and their communication is seamless. What I particularly appreciate is ho... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Consultants either don't understand or don't know their own policy. I asked for the lowest plan that covers day to day emergencies. My dogs eye was injured, literal hole in his cornea. Vet sent us hom... Toon meer
Bedrijf heeft geantwoord
@Nomfundo Sihlabeni, You are a star, thank you so much for assisting me with my query, you called me for something else and when i told you my frustration you took it upon your self to see that my que... Toon meer
Bedrijf heeft geantwoord
Temba Xaba has been the most wonderful consultant. She listened carefully to my questions, addressed everything in detail. Gave honest opinion when asked. She was patient even when she needed to re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
Contactgegevens
Verenigde Staten
- www.oneplan.co.za
3,9
Goed
826 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Duncan Murse was awesome
Duncan Murse was awesome. Great to talk to and could answer all my questions. Thank you so much for the wonderful service and chat and very happy with my cover.
23 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Roxy,
Thank you for sharing your experience! We’re delighted to hear that Duncan provided such awesome service and was able to answer all your questions. It’s fantastic to know you enjoyed the conversation and feel happy with your cover. We’ll be sure to pass along your kind words to Duncan!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Query was solved immediately
22 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Mark,
Thank you for sharing your service experience with us and for complimenting our team on their excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan.
He handled me with so much patience
He handled me with so much patience . And the problem was user error on my side.
20 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Lititia,
Thank you for sharing your experience! It's wonderful to hear that our team member handled your situation with patience and understanding, even when the issue was on your side. Providing calm and supportive service is what we strive for!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
The person that assisted me was very…
The person that assisted me was very helpful and could answer all my queries
20 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Amanda,
Thank you for the wonderful compliment.
Our clients are our number one priority and we look forward to keeping you impressed for years to come!
Thank you for choosing Oneplan for your insurance needs.
Kind Regards
Oneplan.
Ashlin Isaacs was extremely pleasant to…
Ashlin Isaacs was extremely pleasant to deal with. She was knowledgeable and empathetic. Great service
18 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Bobby,
Thank you for your kind words about Ashlin! We're so pleased to hear she provided you with knowledgeable and empathetic assistance. Delivering great service is what we aim for, and we're glad Ashlin made your experience a positive one. We'll be sure to share your feedback with her!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
"I was completely impressed with…
"I was completely impressed with Mapule's professionalism and customer service" she made me feel beter after the call and explained everything nice to me with my question.
17 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Megan,
Thank you for your wonderful feedback about Mapula! We're thrilled to hear she provided you with such professional and attentive service.
We'll be sure to pass along your kind words. Mapula truly embodies the care and dedication we strive for!
Kind regards,
Oneplan.
Duncan was fantastic
Duncan was fantastic. Very helpful. Threw in a couple of jokes. Very patient. All in all, a very good experience. Well done.
17 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Clive,
Thank you for sharing your experience with Duncan! We're delighted to hear he provided such helpful, patient, and engaging assistance, complete with a touch of humor. Your positive feedback means a lot to us, and we’ll be sure to let Duncan know he made your day a little brighter. We're proud to have him on our team!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Mapula Khakhathiba Was excellent!!
Mapula Khakhathiba Was great
She was so polite, considerate and helpful
She answered every question I had with detail
It’s just a pleasurable experience when our pets need assistance and we receive help from someone like Mapula
Thank you
17 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Terry-Leigh,
Thank you for your wonderful feedback! We’re thrilled to hear that Mapula provided such polite, considerate, and detailed assistance. It’s always a pleasure to make sure our clients and their pets feel well taken care of, and we’re so glad Mapula contributed to that positive experience.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Excellent service
The lady was very polite and answered all my questions.
16 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Mureedah,
Thank you for sharing your feedback! We're thrilled to hear that our team member provided polite and thorough assistance, addressing all your questions.
At Oneplan, we strive to deliver excellent service every step of the way, and your experience reflects what we aim for.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thulani Ndlela was brilliant
Thulani Ndlela was brilliant, he attended to my enquiries, patiently explaining and provided additional assistance. He over and above. Well done Thulani, keep up the great service. You are a star 🌟
14 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Nobahle,
Thank you for your wonderful feedback! We’re thrilled to hear about the brilliant service you received from Thulani. His dedication to going above and beyond and his patient, clear assistance truly reflect the Oneplan standard. We’ll be sure to pass along your kind words to him.
Thank you for recognizing his stellar efforts and for choosing Oneplan!
Kind regards,
Oneplan.
Mapula
The person who assisted me made it quick and efficient for me to make ammendments to on the plan
13 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Senzo,
Thanks for sharing your service experience with us and for complimenting Mapula on her excellent customer service. We look forward to keeping you impressed for years to come!
Thank you for choosing Oneplan for your insurance needs.
Kind regards,
Oneplan.
I was assisted by Ashlyn Isaacs
I was assisted by Ashlyn Isaacs, incredibly helpful and fast. The assistance was amazing and done in a timeous manner. Highly recommend!
10 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Morgan,
Thank you for your wonderful feedback! We’re delighted to hear that Ashlin provided you with such fast and helpful assistance.
Delivering timely and exceptional service is what we strive for at Oneplan, and it’s fantastic to know Ashlyn exceeded your expectations. We’ll make sure to share your kind words with her.
Thank you for recommending Oneplan!
Kind regards,
Oneplan.
Always very helpful and professional!
10 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Muriel,
Thank you for your kind words! We're delighted to know that you've consistently experienced helpful and professional service with Oneplan. Providing reliable and efficient support is our top priority, and we truly appreciate your recognition.
Thank you for being a valued part of the Oneplan family!
Kind regards,
Oneplan.
Mapula helped me with the breakdown of the policy schedule well.
Great experience.
9 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Lindie,
Thank you for taking the time to leave such a lovely review.
We are proud of Mapula for assisting you in a wonderful manner.
We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering, and we are pleased to hear that Mapula was able to assist in this regard, we will be sure to recognize her efforts.
Kind regards,
Oneplan.
Antwoord van Oneplan Insurance
Hi JN,
Thank you for your feedback! We’re thrilled to hear you found our service friendly, helpful, efficient, and effective.
Your satisfaction means a lot to us!
Kind regards,
Oneplan.
Antwoord van Oneplan Insurance
Hi
Thank you for your lovely feedback! We’re glad Jennifer was able to assist you and meet your expectations. Your satisfaction means a lot to us.
We look forward to keeping you impressed for many years to come.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thembakazi Mbalane from OnePlan…
Thembakazi Mbalane from OnePlan insurance called me to sort out the error I had made on my POP so the payment could be allocated correctly. She was friendly, helpful and professional.
7 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Dianne,
Thank you for sharing your experience with Thembakazi .
We’re pleased to hear that she provided you with friendly, helpful, and professional assistance in resolving the payment issue. We’ll be sure to pass along your kind words to her.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Jennifer Chirwa was a Friendly and very…
Jennifer Chirwa was a Friendly and very helpful person and understood when i was not able to do things at a fast pace, she really took her time and made sure i understood everything,
thank you to Jennifer Chirwa i now understand my benefit's clearly
7 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Shandre,
Thank you for your thoughtful feedback! We’re so pleased to hear that Jennifer provided you with patient and helpful service, taking the time to ensure you fully understood your benefits.
At Oneplan, we believe in making every interaction supportive and tailored to your needs. We’ll be sure to share your appreciation with Jennifer.
Thank you for trusting us!
Kind regards,
Oneplan.
Antwoord van Oneplan Insurance
Hi Mofenyi,
Thank you for your feedback! We're so glad to hear that you had a wonderful experience and received great service. Your satisfaction is important to us, and we appreciate having you as part of the Oneplan family!
Kind regards,
Oneplan.
Quality of service
It was an absolute pleasure dealing with Ashlin Isaacs. She was quick and she explained everything well
7 januari 2025
Review zonder uitnodiging
Antwoord van Oneplan Insurance
Hi Dimeka,
Thank you for sharing your experience! We're thrilled to hear that Ashlin provided quick and clear explanations during your interaction. At Oneplan, we aim to ensure every experience is smooth and informative. We’ll be sure to pass along your kind words to Ashlin.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
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