Optically.co.nz Reviews 

Overall very happy with the experience and outcome.
The only thing that would make it better would be to have some initial email from Optically to say what the tracking number is. I did not know that my order was coming from Australia so when I got the random Australia Post emails I thought they were Spam or Scam type emails.

Good Price, Quality Specs
Better than other shops.

I was trying to buy new glasses for my daughter. I found there wasn't a great selection in the kids section. Given she is older now anyway I decided to go with bigger glasses but still needed to check that the arms were not too long. It would be great if along with providing the details for the prescription if we could also customise the length of the arms

So easy to order, responded and asked the correct information, then the product turned up so quickly and has been awesome to be using my new glasses.

Thanks Optically

Good quality glasses at a great price. Mine did take 20 days longer to arrive than another NZ glasses website though.
Happy with product and easy-to-use website, would buy from again.

On website it says i can return glasses without reason. But customer service said if it is a progressive glasses then it won’t.

Really happy with the entire process and end product. The only downside was that the order came from Australia, and I’d specifically checked through your website to see where delivery was from. Nowhere is Australia mentioned; in fact NZ Post is mentioned in the shipping section, but nothing about Australia Post (the main carrier). There’s even a Wellington address and NZ phone number. I didn’t want to wait for shipping from overseas.

Waited months for delivery, when arrived was wrong script. Do not use. Terrible.

I love that i have found Optically.
I now buy my glasses from them, great value for money.
I cannot highly recommend them enough.

Purchased glasses at the end of covid lockdown for mum. They did take alot longer (nearly 2 months rather than 2 weeks as advertised) to arrive due to them being complex lenses which had to come from Australia. However when they did arrive they fit great, look great, are high quality and the price for transitional with blue light protection and premium lenses was unbeatable.

Very happy with glasses quality and price great will shop again!

I'm happy with the glasses but delivery took a lot longer than expected. Previously I've ordered from Zenni in Hong Kong and their delivery was much quicker than you were able to manage. If your website had been more realistic with its promised delivery times, I would have known what to expect and not been disappointed.

I am sorry I didn't read reviews before I ordered my glasses. I ordered and paid for them and expected them within 14 days as their website promised. After 21 days and still nothing I contacted them and they said the frame I chose was out of stock. I couldn't find another suitable frame so they promised to refund my money within 3-5 days. A month later and no refund and they are not answering my emails or phone call I am very, very disappointed and frustrated :-( ;-( SO within one day of posting this review I got my money back in full :-)

I loved this website I got my glasses so much cheaper and they are great going to buy more in the future.

Shocking service. almost 6 weeks since I first placed my order and the lenses haven't even arrived at the lab. I need to chase them up to get any updates, and the timeframes keep getting extended. I understand delays due to Covid, but this does not excuse 6 weeks and poor communication. Have requested a full refund.

Really wish I had read the reviews before ordering. It has been 2 weeks since I ordered and I have heard nothing from them despite several emails. They claimed shipping in 48 hours and regular updates but I have received neither. Please if you read this take do take the risk ordering from a company that doesn't value it's customers.

Francis handled my problem perfectly. I will use Optically.co.nz again thanks to him.

Unfortunately I broke the frame on my glasses during the week before Christmas. I managed to send a replacement frame and a script off before Christmas and was delighted to receive them back 2 weeks later. Will definitely use again.

My first frames weren't available but it took 3 plus weeks to let me know that. They were still showing on the website at that time. So I chose some new ones and asked if they could be prioritised but it still took about 4 more weeks before they arrived. I was happy with them once I received them but the whole process took too long. On the plus side, once I got hold of someone at Optically by phone, they did follow up with several emails letting me know what was happening.