Opusbroadband Reviews 

Installed about 1 month ago, took business broadband for the speed and service as we have clients at the property needing good speed internet for work and it is already down. Customer service were absolutely useless. No attempt to send an engineer despite being down the road, now after chasing and being on the call going round in circles for half an hour and numerous calls it will be more than 4 days before anyone can go out! That’s almost a week that we are paying for high speed internet which doesn’t work. I’ll cancel as soon as possible and advise people not to use.

Fitters Andy and Ross was brilliant very clean and tidy and made sure Internet was working in every room with good signal very helpful and polite and credit to the company

Andy and ross did a fantastic job respected my home and even cleaned up after themselves fantastic pair and I give them both a 5 star review fantastic job thanks so much

Ross and Andy installed Opus broadband for me in a new property today.
They were fab, professional, yet down to earth and completed the work promptly.
Thank you.

Ross and Connah came out to fix out internet problem and they were great, very efficient and polite
They did a marvellous job and left everything tidy, we were almost sorry to see them leave

Perfect match for my home
Good team
Quick in and out
No trouble

Highly regret going with Opus the internet speed is very inconsistent and causes huge inconvenience. There’s only 2 people who are connected to the wifi in my household and we still have a lot of issues connecting to it. I’ve tried contacting them before about this issue they said they would ‘keep an eye on my account’ and try sort the issue out but I’ve had no luck being with opus. I’m highly considering just cancelling with them and going with a more reliable and faster broadband as it’s just not worth the headache. My property is literally opposite the 5G tower they’ve built across the street and I still have really bad internet. You may okay internet speeds on your phone sometimes but if you want to download games or play online you will suffer with high ping and very slow internet speeds.

Overall you pay for what you get as the saying goes you buy cheap you buy twice. It’s my own fault for going with Opus I thought I would give them a try as I spoke with a representative who came knocking on our door but I massively regret it as it’s not reliable at all and wouldn’t recommend them.

Great friendly service. Explained everything well. Shout out Ross and Jason
Thanks

The guy who installed the router & all the equipment was a very helpful and seemed to sell opus extremely well. But like I've read here on other reviews, its cheap for a reason. It goes down quite alot compared to my old virgin account, if I do a speed test on my phone, most of the time the results are quite good (app.100down & 20up), but on my computer it's always different, I get thrown out of servers because the ping is too high & the speed isn't constant-sometimes its actually gone down to kps instead of mbs!
I stream online but haven't been able to since using opus so I'm seriously looking at going back to virgin, yes its more expensive but I didn't have to call them over service issues once!
Also although the engineer was great when fitting it they all seem to get you to write the review whilst they are still there stood watching what you write & don't leave until you have finished it! 😂. So all the reviews are generally positive-the problems start when they are long gone & the customer service seems like it's abroad, not in the UK like they say! I know alot about computers it feels like more than the people I call at customer service, they haven't once been any help when I've called. They just seem to know the obvious basic problems and they'll call you back...but don't ! I have the speed test result history on my computer which doesn't hold up to the claims we're told!

Had WiFi installed today, both Connah and Michael were amazing! Quick and efficient making sure everything was up and running before they left
Even kept my dogs entertained

Chris , Connor and Michael came today to install me a new box on my roof. They came right on time. Were polite and explained the process to me. Great job lads smile 😊

Had my broadband fitted on Friday by Michael and Connor, two excellent lads, arrived promptly did a fantastic job, tided up after themselves and showed me how everything works, fully recommend this firm

Great service second time round

tyler turned up and fixed a completely new issue, and a good chess watcher, 10/10, he was well informed about it and seems to have fixed it

Had opus broadband installed today by engineer Michael. Very happy with the installation and the speed. Michael was very informative and chatty. Happy so far.

Was really nice young man, did everything he needed to do in quick time. Got our broadband back on with no problem. Very professional. Thanks Michael.

Problem was sorted out promptly. Durrani was personally there all the way to accommodate. 5 stars, and thank you for the professionalism .

Very poor connection since I joined Opus. My internet constantly goes down. I work from home on a Friday and I have to reset my router multiple times during the day. I have done what they suggested and use a wired connection and it still happens. My phone frequently trips over to my neighbour's broadband when the signal on mine is so poor. I cannot wait until I am out of contract so I can move provider!

We've just had Chris and Ross install Opus Broadband for us and what a pleasure it was, they were both very respectful of our property and very knowledgeable about the product, all connected and checked and no need for boosters anywhere in our property.
Happy customers Phil and Maureen

Great customer service by Opus Broadband, Micheal was the one to come fix my wifi he had no issues and fixed it for me in less than an hour he showed me how to fix any issues that may occur and was very polite.