The engineer Chris was brilliant at providing service and repair for us. The internet problems were resolved and our connection was live in no time. Chris gave me an efficient friendly customer care.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Although the guys couldn’t fit it on the scheduled date due to my roof pitch and a nesting seagull and her young, they booked me in for the very next day so as to use the cherry picker machine. The... Toon meer
Bedrijf heeft geantwoord
I took on opus broadband and they were very helpful until I signed the contract First month payment they took more than they should have out of my account and 4 weeks on still waiting for refund... Toon meer
Bedrijf heeft geantwoord
Chris introduced himself immediately on meeting us. He was polite respectful and professional at all times. He was on time and was respectful of the environment too. He did a great job and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Ribble house, Ribble Business Park, BB1 5RB, Blackburn, Verenigd Koninkrijk
- 0800 2466 650
- info@opusbroadband.net
- www.opusbroadband.com
4,4
Uitstekend
689 reviews
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Antwoord van Opusbroadband
Thank you Leigh Hodgkinson for the great feedback!
Scotty was quick and explained…
Scotty was quick and explained everything properly for me to understand. 10/10 experience.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you Gabrielle Williamson for the great feedback!
Great customer service
Great customer service, the installation team was professional , friendly and knowledgeable and respectful,I would highly suggest you call them if you want great service without the hassle and customer friendly engineers.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you Steveo Spary for the great feedback! We're glad the installation went smoothly and the team could provide excellent service. We're always here if you need anything.
Bit Of a Rough Start, But Now Working Well
We had a few issues after an update. But glad to say it's working well now.
Spoke to the Customer Service Manager Mr Durrani and he was able to resolve the issue.
The connection is fast and stable.
We're happy now it's working properly.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
We're sorry Phil Graham to hear about your experience. We've requested your details via Trustpilot so we can locate your account and look into this further. Thank you for bringing it to our attention.
Very nice person and well mannered
Very nice person and well mannered
Scotty was very excellent and experienced technician
23 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you Mr Ward for the great feedback!
scotty did a job top job really happy…
scotty did a job top job really happy with job and service
22 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you Kamran Hassan for the great feedback!
Antwoord van Opusbroadband
Thank you for your feedback
Great service from scotty today great…
Great service from scotty today great job
17 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you, Angela Cadden, for the great feedback!
installation…
Scotty came and did the installation today. Really friendly great customer service skills. Explained everything really well. Clear and concise. Thankyou so much
16 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you Safiya Mohmed for the great feedback! We're glad the installation went smoothly and the team could provide excellent service. We're always here if you need anything.
Cheap for a reason
Wish I'd of just avoided Opus and continued my contract with Virgin. The router Opus provides is cheap garbage. I was at work when the technician came but when i returned i saw he'd wrote my SSID, password and acc info in hieroglyphics. I came home today and have red LED's flashing on the wall and no Internet. I called the number that shows up as being in Burnley but it was actually a call centre in Bangladesh. The lady told me that my Internet wasn't working because they had cut it off because I haven't made a payment in over a year when I only took the package out about a month ago. Ive already paid a bill before it had even been installed. I'll just stop paying my bill now and go back to Virgin. What a waste of money and time
15 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
We're sorry to hear about your experience. We've requested your details via Trustpilot so we can locate your account and look into this further. Thank you for bringing it to our attention.
Great character fast installation
Great character fast installation. Very happy with the person that did my installation would recommend
14 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you Bradley for the great feedback! We're glad the installation went smoothly and the team could provide excellent service. We're always here if you need anything.
Installation day
We had our broadband installed today with Ross and Andy, amazing lads couldn’t fault anything. Amazing service and helpful team.
Thank you lads for your help and amazing service
8 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you for the great feedback! We're glad the installation went smoothly and the team could provide excellent service. We're always here if you need anything.
signed up 13 august never received…
signed up 13 august never received router until 5th September i tried to cancel contact was told I'm a month through contract even though got router dropped off on 5th September. service was so bad that internet speed and connection dropping at some point no internet when called for service help very un profession and threats saying ur in contract and tried to blame my setup for poor service. never again and would not recommend anyone to sign up with opas broadband
3 oktober 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
We're sorry to hear about your experience. We've requested your details via Trustpilot so we can locate your account and look into this further. Thank you for bringing it to our attention.
From start start the engineering was…
From start the engineer scotty was friendly and professional especially carrying out the installation, very pleased and would definitely recommend opus broadband i am a very fussy individual and I am very pleased with everything 😀
24 september 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you for your feedback
Good and nice service given
18 september 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you for your feedback
Avoid this provider
The internet is not great even with mesh system. The customer service is really bad takes ages to get through (almost an hour last time). Representatives often feel defensive and don't seem to listen. I am going to be exiting my contract early the penalties are worth it just to get different provider. I would strongly advise people to avoid. This company used to be 6g and had very poor rating and has changed name and now boast about it's high rating.....they never did follow up. We leave today after continuing issues. I have read the review on here and they seem dubious at the very least. 5* reviews with little info from single time users. Be cautious.
18 september 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Sorry to hear you've experienced poor service with our company. I've requested your details through Trustpilot so we can locate your account and investigate this further.
Scotty
Scotty - he came out on Monday but was unable to get on the roof due to high winds, he’s came and did what he needed today. No concerns with him, just not happy with how I’ve been treated by the customer service side and still waiting for an update.
An update the internet managed to get sorted out and the outstanding balance has now been taken off my account due to it not being my fault. Happy it’s been sorted
17 september 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you for your feedback
Excellent helpful Customer Service.
Thank you so much to Affan at customer services, Opus Broadband, for sorting out my account.
Really polite, helpful, professional, explained everything to my satisfaction and making sure I understood everything. Great to deal with a helpful local company that really looks after you. Very professional Engineer service, fast speeds, totally reliable and great to be a name , not just a number like in the big companies. Into my third year now and things just keep getting better with more advanced upgrades. Would recommend Opus to everyone.
17 september 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you for your feedback
Antwoord van Opusbroadband
Thank you for your feedback
Engineer was very helpful
Engineer was very helpful, kept the area clean and tidy, talked me through the service, would defo recommend
16 september 2025
Review zonder uitnodiging
Antwoord van Opusbroadband
Thank you for your feedback
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