OSIM UK Reviews 

Price is good, Product is good, Service is excellent from David Huang

I received an email on the 1st of Aug making me aware of an "up to £3000 trade in" towards a ulove 3 model.
It runs from 1st Aug to 31st Aug it clearly says on the email
Today on the 3rd Aug I received a phone call from the company, a man called John I believe .
He informed me that the offer was over now!
I have 2 Osim chairs already that he said I could trade in as a favour to me as the offer was no longer available !!!
He offered me £200.00 for both of them!!
Now...... they ARE older models I know, and I do except that ,the offer advertised is " up to £3000.00."
But £100.00 each for chairs that cost me around £12000 when I bought them new .
And..... wanting me to spend another £6800 is In my mind an insult .
Tim Edwards
You have replied to part of the question but ignored the main issue that I was told that the offer is now over!!!!! How come I was told that?
I also did indeed express that I realised that the chair was clearly not going to be worth the 3 thousand pounds that was mentioned !
I did expect a fair amount for two chairs ( which was suggested by your representative) £800.00 would be reasonable for both I felt!!!!
I think sending out emails and raising peoples interest is more negative after giving them such poor offers .
Tim Edwards

Worst customer service

I purchased a massage chair and I have yet not used it as it’s faulty. OSIM are not answering my emails and messages and avoiding solving this. I contact customer service and it’s an answering service only who can’t transfer calls and just takes details and passes message on/ I have yet to receive a call back.

OSIM has the WORST, I repeat, THE WORST after sales service! The Game Chair I bought has failed less than a year, and since September 2022, I have contacted their VIVA city Kuching outlet at least 6 times, finally a technician came on 6th October, and suspected adapter issue. Till today, Nov 26th, no one has contacted me, and when I finally reached that technician, he has resigned. Please help to forward this message to the PIC cos even their hotline or customer service line is IRRESPONSIVE.

Bought a Usqueeze last year and as soon as it reaches the end of the warranty - the machines’ calf function does not work at all. The reflexology part makes a strange clicking sound. Called CS, emailed them, left message on website - no response!!! For this amount of money paid - you would expect it to last much longer.

Hi,

Great chair. However the worst customer aftercare service. I have rang at least 5 times left messages, what’s app texts, emails etc and no one rings back it’s been over a month to get some repairs done they used to have good service but with new management it’s gone seriously downhill !! AVOID at all costs!!!

Ordered The Osim Uthrone a few days ago. Chair feels unconfortable and small so i want to send it back. As soon as i start a conversation about a refund there is no answer anymore. Very terrible customer service.

Honestly great customer experience. Rapid delivery, trackable shipping and good quality product. Wife was happy!

Arrived broken haven't had a reply since sending in proof and now raised a dispute with my credit card, terrible company and service, on reply to my review from the company I have all screenshots of our conversations regarding the broken item. Which I can upload?

This company is actually really good, they gave us the best quality massage chairs and mats which really helps my shoulder after my crucial work out

Was very good customer service and very polite will use there product more ofter

I have purchased ubrush and it’s just so amazing. Very happy with the product.
The customer service is also great !

Very good product, I very enjoyed

not for fat people, super narrow, tight, squeeze a lot, design for thin people, may be this is how firm massage meant
some mode is comfortable, some mode are very painful
solid and firm machine, it feel like the machine is going to break you then the opposite

Great service, they knew exactly what i wanted.
cant wait for the chair to arrive tomorrow.

Great service from start to finish from David... Really looking forward to getting my new chair in a few weeks

I would like to compliment David for his patience and very thorough in answering all my questions as this is my first purchase of Osim product and is kinda “big investment” for the product that I have not tried. He definitely done a splendid job in selling this awesome massage chair that I can’t wait for it to arrive and try it myself. Thank you n well done David 👍🏻

Very easy and great to put order in. Great customer comminication