OSIM UK Reviews 

Whilst the uThrone is a great chair, Osim UK has awful customer service.
The chair arrived around a month later with little to no communication unless I chased. The plug that comes with the chair comes with a ubique connector and when asked if I could get a replacement, I was told that they don't keep any replacements. After numerous emails I was told that I could get a replacement plug for £60.... A plug £60, the only thing special is the connector everything else is a £5 plug.

RESPONSE TO RETAILERS COMMENTS:

I placed my order on the 4/4/24 and cancelled on 7/4/24 at 02.57hrs by email - this is before your staff called me to arrange delivery.

The Consumer Contracts (information, cancellation and Additional Charges) Regulation 2013 is clear - I am entitled to a 14 day cooling off period. Regardless of the wording on your sales order form that I signed - You may refer to your terms & conditions ie deposits are non refundable however this does not excuse you from your statutory obligations. The consumer law is going to win not what is written in your terms and conditions and also remember the Ideal Home Exhibition is NOT your actual trading place therefore you were 'off premises'
Lastly I explained the chair was for my elderly father 89yrs old and you did not inform me that Massage chairs are not advised for people who have recently had cardiovascular illness - in my fathers case a Heart Attack these chairs are not suitable. For a company to hold onto to £880 deposit is despicable - you have done nothing to resolve this matter other than offer a 'credit' note which is not good enough. I informed you that if I was not refunded promptly I would leave my honest review which I have done here. I have real concern about how you run your business - what support to you offer anyone with a problem - its all about the sale - this is not how you treat your customers.

I would not recommend purchasing from OSIM UK - I can not comment on the chair however the customer service has been appalling. I paid £880 deposit for a chair recently at the Ideal Home Exhibition Olympia. I decided not to continue with the order and within 48hrs emailed to cancel the order. OSIM UK had a statutory obligation to refund me without delay and in the same method as I had paid my deposit in this case by credit card. They have caused me a lot of stress of going back and forth by email doing everything they can do get out of refunding me back my £880 - all I have been offered is a store credit or to transfer my credit to a friend. They by law should of offered me my refund. I have had to go and speak with a solicitor at my own cost - and issued a final letter and contacted my Bank for a Charge Back. It is unacceptable for a company selling such premium product to behave in this manner - they have lost me a future customer and I advise new customers to be more aware of who you are dealing with. What company is so desperate to hold onto £880 when I am within my rights to be refunded. Selling at the Idea Home Exhibition falls within distance selling regulations where customers are entitled to a 14 day cooling off period. I dread to think that had I continued with my order - and for some unfortunate reason the chair developed a fault ( reasonable to expect this given how high tech these chairs and anything with a massage element and heat does eventually develop faults ) I absolutely have no faith that this company would have gone out of their way to help me. Not a company I would ever like to deal with again - far to many decent reputable companies and next time I will be more careful with who I deal with.

Good experience Gareth helped out a lot very accommodating and welcoming

Amazing experience! Gareth was extremely accomodating and helpful, answered any questions we had.

Traveling Around the world and seeing OSIM in UK at Trafford Centre. Give me Trust and Purchase the Most advance Well-being massage Chair in the Market, Thank you to Carmen for all the Professional and tension to detail on the Product. Guiding and explaining what App to download for the uLove3. Excellent service.

Today the uLove3 Pininfarina massage chair has arrived. the colour RED massage chair is outstanding.

Thank you to Andrew for setting it up. Excellent Team Purchase and delivery.

Highly Recommend OSIM to everybody.

I recently bought a massage chair online, and there were concerns about the after-sales service. However, Master Andrew not only installed it meticulously but also provided comprehensive guidance on its usage and maintenance. His attention to detail and thorough explanations truly enhanced the overall experience.

The service provided was outstanding. Sales rep Gareth was really professional and friendly. the massage chair is amazing and I am glad that I made the right investment for the year!

Amazing massage chair. Have always wanted one and finally it's here!! The delivery service is outstanding.

The pirinfirina massage chair is the most unreal thing I have experienced in my life. Would definitely recommend popping in to try!! Staff are lovely and friendly. Gareth was super accommodating and welcoming.
Had an excellent experience and will be buying very soon. Thanks!

The uSqueeze 2 is a must-have! Whether you're seeking relief from pain or simply want a fantastic massage experience, this product delivers. Gareth's service at Trafford Centre was outstanding, making the purchase a breeze. Don't miss out on this incredible product and great offer – be sure to see Gareth at Trafford Centre!

The service provided was outstanding. I recently purchased a uJolly back plate on sale, and it has proven to be incredibly helpful for me. I am truly grateful to Gareth for his exceptional assistance and support throughout the process.

Just came in to the osim, was walking by and seen these comfortable chairs where a young gentleman welcomed me in called Gaz, he was so nice and kind bless him.. the chair I trialed was fantastic and currently thinking of next step foward of purchasing a chair as it would really help with this old back I’ve got lol.

I've achieved it! After thoroughly testing the fantastic Ulove3 by OSIM multiple times and relishing Gareth's vibrant and charismatic presence, I've made one of the best decisions and investments of the year so far. Consulting with Gareth about the massage chair and its benefits was invaluable; he meticulously explained its features and how it prioritizes not only providing a comforting massage but also promoting overall wellbeing.

I tried this ulove3 chair in trafford centre serviced by gareth himself i just want to say gareth best thing i bought great service and im telling my friends about it thank you soo much best buy!!

Received an uThrone Gaming Message Chair this evening timely. Andrew and his colleague are so nice and helpful to set up/install the chair for us. They are skilful and familiar with their company products. Thank you so much for their excellent services.

Andrew and Chris were amazing. I cannot recommend enough. They set up the chair for me and took all the rubbish away… the best customer service I have ever received

Chris and Andrew the delivery guys were extremely helpful, professional and polite. On my request they kindly assembled the chair and when they noticed correct part was not present they immediately went and resolved the issue. Happy with the purchase. Highly recommend.

Gareth showed an abundance of knowledge when showing me the products. I ended up buying the uLove3 for a discounted price before Christmas and have used it everyday since delivery. I could not be happier with the friendly nature of the staff and the guidance in the buying process.

Don't buy. U must regret!!!

Spend 4900pound to buy a new chair but need to repair twice in the first month. Sales David Huang is sweet month and cunning guy. Promise u everything but one month do not reply after u complained the product is second hand or refurbished. He just sent engineer to fix and said case close. I don't know when it will be out of control or might hurt my body if malfunction again. I called him 4 times, whatsapp and wechat him but he just ignore me. After I called and shouted to OSIM Singapore, he finally reply. First sentence he speak is *what do u expect from me?* Totally no shame and irresponsible. And, he dare say I am rude. He is the key person to make thing worse as he did not address customer need and block customer feedback to management. Now, I have really no idea what to do.

I also complained to OSIM Singapore but they reply OSIM UK is not their brand, just a franchise shop, it is none of their biz.

See? This is OSIM, the most expensive but poorest product and service company in the world

Don’t buy with them,l bought it one on 2021 after one year the sofa is broken and l asked them to replace they said no parts to replace and ask me to wait until now already two they still not replaced my sofa so sad the after sales service is very bad