PacSun Reviews 

during a "Buy 1, Get 2 Free" promotion or at least that's what was advertised. What I actually received was two items, not three, and I was charged for two items, not one. To make things worse, one of the shirts (the Green Day Oversized Grey T-shirt) is with the security tag still attached, which made it unwearable.
When I contacted customer service, their responses were inconsistent and unclear. First, they acknowledged the promotion should include three items, but then backtracked, saying I only qualified for two, even though I paid for two. As compensation, I was offered a $10 gift card, which isn’t even applicable to fix the issue at hand.
This kind of experience, confusing promotions, billing errors, and security-tagged clothing, does not reflect the level of quality and care I expect from a brand like Pacsun. I’m left feeling misled and undervalued as a customer. Disappointing and frustrating from start to finish.
I try to clear this matter for more than a month since my purchase date (May 17th, 2025 at 5:13 pm, with the associate namely Nicole M).

Ordered some shirts. 5/6 were fine and came within 5 days. The 6th came after 10 days and was completely misprinted and missing the design. They sent me a replacement with express shipping, supposed to be 3 days or less, and it again took 10 days. This replacement was the exact same messed up shirt they sent before. They now want me to return both, then wait for the refund to go through, then make a new order of the original shirt. No credit, hardly an apology, nothing. The shirt I ordered in mid-May might finally arrive by Christmas if I'm lucky.

I ordered the Casey Astrid Low Rise Baggy jeans online and I received the completely wrong jeans - strigid jeans that weren't even the pacsun brand. It was the wrong size too. I assume it was someone's incorrect return because the correct tag was taped onto the jeans, but they were the wrong jeans. The rest of the clothes were ok.

Update: I was able to return it for store credit, and they were pretty nice about it. I'll probably buy from here again, just not online.

I ordered two sweatshirts, in two different sizes. I kept one and returned the other. When I went to the store, they wouldn’t let me return it without it the packing slip from my order, for a refund. They would give me store credit but I don’t want store credit. NEVER in all my years of ordering online, did I ever need the packing slip from any other place. The email and order number are sufficient. Very bad policy!

UK BUYERS ⚠️ WARNING ⚠️ do not buy incase you need to return, although communication was good, the outcome wasn't.
My son is new to purchasing on line, bought some jeans for his big brother as a birthday gift for £59 +7 delivery the jeans were far to big and needed to be returned so I emailed PacSun and asked how do I return, obviously needed to help my son being a new buyer.
PacSun sent a link no mention of how much it would cost to send back we were thinking maybe they would take £ 10 or so in actual fact PacSun charged way more than this leaving my son hugely out of pocket. So a pair of jeans that cost £59 he ended up with less than £27 back DO NOT BUY, DISGUSTING TAKING SO MUCH FOR RETURNING, I WOULD OF BEEN BETTER OFF KEEPING THEM AND SELLING THEM MYSELF, I'VE EXPLAINED ALL OF THIS TO PACSUN BUT THEY ARE HAPPY TO CHARGE THIS AMOUNT FOR RETURNED ITEMS, I WILL NEVER USE THIS SITE AGAIN IAM URGING OTHERS TO NOT BOTHER. RIP OFF..............

For shirts why is it 62 dollars? Is this a scam and I have 10 items in my cart and it's about 400 to 500 or mb I'm just broke but please your shirts are cute but why so expensive I have to take half my stuff out so my dad can be it bc it's so expensive 😭

What a disgusting company.

Return charged and took 2/3 the cost of the item. Screw the fake influencers too

Avoid avoid and greed at finest!!!

I used to love going here when they had nice button ups and slacks but now it’s my least favorite store wish they would bring back that kind of stuff back but doubt that will ever happen 🤦🏻‍♂️

i order a simple pair of jeans and a tee shirt 3 weeks ago still
haven’t gotten to me and i called them to ask if they knew anything about it they couldn’t give me information or the customer service number.

Order said it was delivered but apartment complex never received package. Haven't shopped here in a while just for the fact it is already expensive and now terrible customer service. Very disappointing.

Ordered jeans, 3 weeks later they still haven't shipped. Told I cant cancel because its too far in the process but its been 3 weeks and still not even shipped. make that make sense.
Every time I chatted customer service I kept being told it would be escalated for process yet 3 weeks after ordering still not even shipped.
NEVER AGAIN

Sent me 2 wrong items then refused to refund me until I sent them back and waited the 20 business days for them to process the return. Finally they said they would make a one time exception after several emails of me telling them it’s against FTC guidelines to make me pay for items I did not order since I never received the items that I did order.

I always love PacSun’s printed jeans and their tees’ prints last very long without flaking. However, when it comes to customer service and refunding, they are rock-bottom, the worst.

When I called them and chose the refund option, they immediately hung up on me!! It’s outrageous as to how badly they don’t want to give you your money back. If you want your money back, you have to call your bank to chargeback on your credit card. Usually, my bank is able to get merchants to agree on giving my money back in under 7 days, but with PacSun, it took over THREE weeks. That’s insanity, which goes to show that they’ve been refusing my bank for that fair refund. They also never respond online or on social media.

PacSun used to be my favorite brand, but it’s been falling off these few years. Recently, the store closest to me started this ridiculous policy where on Black Friday week, they won’t let you use the changing rooms. How am I supposed to buy jeans without trying them on?! That forced me to guess my size and return everything the next day, because nothing fit. Had they let me try things on, I might have actually liked and kept my purchase.

I also use their app and recently bought an expensive t-shirt only for the stitching to come off in one wash. Knowing them, I know they wouldn’t refund or exchange it. If you want to ship your merchandise back, they make YOU pay a $10 shipping fee. If you take it back to their store, you can only get store credit and not cash back.

So buyer beware, if you want a chance at getting your money back, use your credit card in case you might have to chargeback. Banks won’t help you chargeback if you used debit card or cash. And PacSun’s customer service certainly won’t help you.

877-372-2786 C.S. Number
Complain about region 1
Store 87: not a good look on customer service
They don’t value shoppers and complain about
Every shopper. The managers complain with the
associates too.

This company sucks. I was promised a refund on Jan 6 on a skirt I sent back. They said 5 days to process. I emailed them on Jan 11. No response and still no refund. BTW the refund was reduced to sale price and shipping added. Refund was approximately half of purchase price. Never again. NO REFUND!

PAC SunMayfair Mall is a horrible
Store. Dressing rooms are never open and they won’t accept exchanges. My daughter bought a shirt too small, tried to return same day but misplaced receipt and they would not accept return. How about keep dressing rooms open so you can try on clothes before buying.

I recently tried to exchange an item (for a bigger size) at PACSUN, which is still sold at full price and prominently displayed in the store. The item has the original PACSUN tags attached, yet I was told that returns or exchanges are not allowed without a receipt due to a policy change. This change was never communicated to me at the time of purchase.

It is reasonable and expected that any significant policy changes are clearly disclosed to customers, whether through verbal communication by the cashier or visible signage at checkout. This did not happen. I was also not asked for a phone number to link my purchase to an account, a basic practice most credible retailers follow.

This experience reflects terrible customer service and a lack of transparency. I will not be shopping at PACSUN again and cannot recommend a store with such disappointing policies.

Worst Experience of my life with a name brand department store. Ordered things for Christmas gifts and 3 of the items didn’t show up When I spoke to Customer Service the girl basically called me a liar because it showed package was delivered I tried explaining that yes I did get part of the order but not 3 other items She said oh well file a police report I even sent her packing slips of things I had received as well as picture showing where missing items had not been shipped She said take it up with police or my bank. Never have I been treated so rudely by a CSR in my life I told her just bc company says package delivered they have no idea what items are in my box She didn’t care so I’m writing letter to head of company to let them know just how I was treated and I will never buy nor order anything else from them ever. If I was trying to lie about what I received why would I show her packing slips and their email saying what had shipped. I never write a bad review but I felt compelled too in this case to inform other ppl how they will be treated

Ordered from this store two times - both times the order was cancelled. STOP selling items that you can't fill! This absolutely ruined my kid's Christmas! Never ever ordering from them again. I would rather pay huge prices and get my stuff!

Pathetic customer service and weak sales people-would never spend my hard earned $'s there again. They treated us with no feeling or desire to help remedy a return that we received as a gift for the holidays. Awful experience,