Palm Flights LTD Reviews 

Maria attended to me and she's soo good and professional 👍

A lady called Roma, from Palm flights contacted me following my review warning people to request everything in writing requesting , no rather DEMANDING, that I take down my review and a refund will be processed . At the start of the call, it was “we are processing your refund , please if you can take down the review”. I then asked for clarity as to whether they are selling me my refund for me to take down an honest account of their misconduct as I will not take down the review but will only add that they have refunded me but with no alteration of my honest review. With this said, she then said we are cancelling the refund😂. I called them back to verify the intent of this and said I’m taking it down send my money, then she said “Take it down first then we will refund”.
I can boldly say that the small number of negative reviews here is because of people desperate to recover their losses! Not because they make amends and treat customers with respect and honor their end of the bargain. I will not take down any review. Any further contact and harassment to take down anything will be going straight to the police! TRANSACT WITH PALM FLIGHTS AT OWN RISK!

Maria was very helpful when i called to reserve my return flights. Maria found the best deals that made things more easier for me and my family. I highly recommend Palm flight and hope you all get the help of Maria!!

Danish the agent found me a flight and I was told to pay £80 deposit to secure the flight . I was then told flights selected is no longer available. He then attempted to sell me a more expensive alternatives that would have more significant expenses which I declined. I lost my initial urgent deposit as advised to secure the flight.

Customers do not receive their money back from this company or the airline as long as you accept a more costly alternative flight, if you refuse like myself , deposit is lost.

Section 2 of the booking forms , which mentions a £75 admin fee for cancellation statements are very deceptive and fraudulent.

Please do not use and avoid

I’ve called for enquiry on 2nd of January, everyday I been contacted to give a deposit and on 08/01 I decided to pay full ticket which I been told I can’t and I have to pay only deposit and promised that the fares won’t increased if so I will receive full money back. Once received the deposit I got emailed and calls, told me there’s a problem with 1 passenger seat, it won’t be together which doesn’t make sense, I told them to make 2 booking then I received another emailed the price has been increased by £207. I’ve emailed to their admin and kept contacted them but they want me to agree that I have cancelled my ticket before travelling and I will loose £50 on my deposit. Which I refused. They are scammers. Don’t pay deposit if you get a good deal pay the full ticket. I reported them to Action Fraud.

Danish has fraudulently requested extra money by misleading information. He conned me and my friend an extra £240. on top of our tickets fares, in false presence that the amount will be refunded by the airline which is a lie. I wrote to the CEO Samya Tahir but she failed to look into the matter. Being a CEO of the company she should have responded to our emails. Currently I am complaining to ombudsman, trading standards travel agency licencing and other relevant agencies. My friend and me would not let go until our monies are refunded. Even my bank has been escalated this as the way Danish coerced us to make payments. First deposit he sent a link and the outstanding plus the extra money he convinced us to make a money transfer in his Virgin BAN account. These people are fraud.

I sincerely had an amazing experience booking my flight with your staff, Danish. From the moment I reached out, He was friendly, professional, and eager to help. He went above and beyond to ensure my needs were met, responding promptly and with genuine care..

Thank you so much Maria.for your help . Maria please keep on the good work....

My special thanks to MARIA she is always there for me. When ever I'm travelling to Nigeria she always makes my ticket available and it's a successful one. Kudos to you and your teams 👏

Maria was extremely helpful throughout the entire process of booking my flight.

Maria is a dishonest agent. I will never use their services again.

Maria was very helpful and got me some very good price tickets. Highly recommended

From the first time I had contact with Maria
She was very helpful, any questioned I asked she was very helpful and always give me the answers I needed without any fuss, very well spoken and courteous to me at all times, even thou I didn’t book a flight on this accession , it’s only because 8 had to cancel my trip, I hope that Maria is very well respected with everyone she works with as she absolutely deserves it, if I ever had a business and needed an assist 100% I would love to have a person like Maria with such kind mature personality , I wish her every success for the coming New year in 2025

Thank you Maria, for helping me with my tickets and continuing to search for an affordable price. I've now booked my tickets and will be travelling soon with my family.

Very deceptive staff and fraudulent people in this place.
I gave this agent, Danish my travel dates but he came back with a different return confirmation and promised to change the dates as soon as it is open, but then failed to do this. Myself and my children were stranded in Nigeria. I kept contacting him and he then told me 'What do I want him to do' that I should show him where he promised to change my dates. I called him every week before I travelled and he kept assuring me he will change it. I will never ever use any Asian operated Travel agents as this is my 3rd time through with these people. All they want is their bonus from the Airline and no care for the customer paying all that money. I lost 4 days wages and got fined by my child's school.

Maria was kind and helpful to find me a ticket

Danish Was very very helpful he was very attentive and allowed me to book 2 flights with excellent customer service I would advice you to use this service

Thank you so much Danish for being so patient with i bought 9 tickets from you. You deserve nothing but to be promoted. I feel safe to speak with you not any other sales agents but only you.

Company doing good job bicouse I have first time book my ticket and he give me good gidance and good price so I am thinking next time if I have plan to go outside said uk so I prefer this Company and service , thanks sooo much mr.danesh

I’m very happy Everything was very helpful Danish is so patient even you understand he make sure you understand take him time may thank very keep up your good work .