Panache Cruises Reviews 

Booked our second cruise on Riveria via Panache. Initially gave 5 star review. Tickets arrived and I noticed the flight time had been brought forward 3.5 hours to 7 am departure. When I questioned why we weren't told earlier told airline could change flight up to 24 hours before take off (BA is airline). Had to travel night before and have hotel at extra cost. Had e-mail saying Panache had brought it to my attention and I shouldn't have been surprised. Challenged this today now we are back so as not to leave myself vulnerable to retribution from them. Now told they had not told us but still not apology for suggesting I am a liar for being surprised.

Will not be using them again - an organisation that covers up and does not take responsibility. It a joke to think they will assist post sale.

Better to book direct with Riveria.

Told James the owner has better things to do than deal with customers!

Superb service from Helen as usual. A complicated booking made so easy by Helen who discovered we were planning a cruise and connecting that rip with a land tour of China and beach break in Thailand. She informed us that she could book this too! So a trip that started out as a bit tricky for us to tie together was a series of quick emails, decisions and all done and booked. Effortless from our side, a fair bit of work I am sure from Helen. As always totally efficient, excellent pricing a seamless experience. I can’t praise Helen and the Panache team highly enough.

Very helpful sales team who held my hand going through the booking process. Every thing has been completed and ready to go but have to wait for nov 27. Thank you all.

Rita was helpful from the start, Not too pushy, but informative and then gave us time to think about what we wanted to do. She was very acommodating throughout the process and and answered all our questions promptly. very firendly, helpful and professional

Professional and did what she was asked to do promptly. Lovely lady and very helpful

I dealt with Nicola Tempest Mitchell who was extremely helpful and pleasant . Explained everything regarding our river cruise .Made it a pleasant experience

Lonnie is one of the best and most professional travel advisors I have used to schedule my cruises. He always gets back to me when I need to have him answer questions or provide me with advice.

Great customer service from the start and have given a great deal on the cruise price.

This is our first booking with PANACHE which we found to be very professional.
Mr Robert Ledsham was our first contact. We are more than pleased to recommend Robert to anyone whom may consider looking for a cruise.
Robert was very knowledgeable giving us really good advice regarding the Ship ,stateroom and dining facilities. He came across very pleasant and helpful. We look forward to booking another holiday in the future. Many thanks Robert

Jill was able to send us a comprehensive quote very quickly plus she was happy to adjust it when we wanted to fine tune it. Very helpful, knowledgeable and friendly service.

First experience of booking a cruise with Panache, the cruise was a last minute decision, but with the assistance of Helen Fensom, the booking was made in an efficient and friendly way, and we look forward to booking our next cruise with Penache.

Very quick response by phone to on line query. Joe was very polite and efficient. He quickly searched for alternative cruises and prices and found me a great deal.
The website was easily navigabke and well laid out.

1st time booking with Panache cruises, Louise has been really accommodating, we knew the exact cruise we wanted to book, Louise helped us get the best price and flights, we changed our minds a few times and she just went along with it and did what we requested, looking forward to the holiday we booked now

This is the first time I've used Panache to arrange a cruise, and so far the experience has been pretty good and certainly no worse than using other similar providers. Their pricing was very keen and the service offered was personable and reasonably prompt and efficient, albeit I did experience some gaps in the product / procedural knowledge of the fairly new team member who dealt with my booking, which slightly took the edge off an otherwise very positive first impression. The 'nothing is too much trouble' tag line and the promise of a named point of contact for all after-sales calls and enquiries is a really attractive proposition, as dealing with some of Panache's competitors after a reservation has been made can be quite a headache. Thus far, however, I've not had the opportunity to test fully this claim. As we get closer to the cruise itself, time will tell if our actual experience lives up to this bold commitment. Fingers crossed!

My experience was second to none, in spoke to Catherine who dealt with my booking, quite different to other cruise agencies, she dealt with everything most efficiently in a timely manner, will definitely use again & introduce friends…..

We have used Panache for at least 4 years and have been very impressed by their service.All the staff we have dealt with have been knowledgeable and very reliable.They have usually made suggestions which enhanced our cruises.
This is very helpful given the complexity of cruise choices. particularly in cabin and excursion choices.
Georgia Redmond has been consistently on top of her job as a cruise agent.

A very positive experience from first contact to making booking. The agent was friendly, extremely helpful and knowledgeable. All queries were answered in a professional and speedy manner. Phone calls were answered almost immediately and if particular agent was not available, a return call would be made promptly. The price of the holiday was very competitive and booking process straight forward.

Eric was very personable on the phone, and easy to talk to. I already had my cabin in mind, so he just had to secure it for me. We've been on 6 Royal Caribbean cruises, and I've always just booked them myself online, but for something overseas, a new cruise line...Azamara, I thought I should have a little assistance this time. There is no price difference for me. The cruise is over 2 years away, so we have not gone into any more details for now, but I'm confident that if and when I need help, Eric will be there!

Absolutely first class support from Catherine who went beyond my expectations to ensure that I was able to book the cruise I wanted . We have been cruising for over 40 years using one or two agents, but Panache will definitely be my go to agent hence forth. Their services are superb