Very helpful advice from Germaine who went the extra mile to make sure we ordered the right spare part for our kitchen tap, and to make sure it arrived quickly. He even sent me a video by WhatsApp to... Toon meer
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Lees wat reviewers zeggen
Extremely helpful lady. Very knowledgeable and put me at ease with the issue I had. She arranged for delivery of required part and forwarded fitting instructions in email. Could not fault her.
I have had two extremely positive experiences with Perrin & Rowe support team this year. I found the staff to be helpful, efficient and knowledgeable. It is very reassuring to know they still have rec... Toon meer
Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Contactgegevens
Ferry Lane, RM13 9JY, Rainham, Verenigd Koninkrijk
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Uitstekend
486 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Not fit for purpose taps!
An experience I never want to go through again. After spending 1 month trying to get a replacement tap as the hot water cartridge failed. They sent us two replacements of which still did not work!!!
They had the audacity to tell us they would result to the extreme level of replacing it!!
Plumber has been out twice to amend. Customer service is shocking.
Now we will be without a tap until the new year.
Stay clear of Perrin & Rowe people
18 december 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Mr Shaw, thank you for sharing your feedback. We’re sorry for the inconvenience you experienced and appreciate your patience while we worked to resolve this. Our taps are handcrafted and built to order, which means replacements can take a little longer than off-the-shelf products.
We’re pleased to confirm that your new tap was delivered yesterday, and our Senior Customer Service Manager, Wasiq Khan will be in touch again in the next few days to ensure everything is installed and working as expected.
Our goal is always to provide a high-quality product and service, and we hope this resolution restores your confidence in us.
If you need any further assistance, please don’t hesitate to reach out directly.
Updated 23 Jan - Dear Mr Shaw, I understand Wasiq Khan has tried to contact you a couple of times post receipt of the replacement tap. We would really appreciate an update to your review when possible. Many thanks!
Success!
I am pleased that this matter has now been resolved and am happy with the outcome. Thank you for addressing the issues.
18 december 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Geraldine
Thank you for taking the time to also share your feedback.
We’re sorry to hear about the difficulties you’ve experienced and appreciate your patience while we worked to resolve this. Our taps are handcrafted and built to order, which means troubleshooting and replacements can take longer than off-the-shelf products.
We’ve been in ongoing discussions with your husband, Mr. David Shaw, who also shared his experience in a separate review, regarding this same issue.
We’re pleased to confirm that a new tap has now been delivered, and Wasiq Khan, our Senior Customer Service Manager will follow up with Mr Shaw to ensure everything is working as expected.
Our aim is always to provide a high-quality product and service, and we hope this resolution restores your confidence in us.
If you need any further assistance, please don’t hesitate to reach out directly.
Outstanding.
Outstanding.. Olivia was very attentive and understood exactly what I needed for my tap, after sending her an email.
Great customer service. She’s an asset to Perrin & Rowe
12 december 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you Carolina for your kind words regarding the service you received from Olivia. We will pass them onto her Manager.
It was a pleasure speaking with Craig…
It was a pleasure speaking with Craig of Perrin & Rowe this morning ref with a problem I had with my shower, as he new his job and talked with me explaining everything. and he was polite and e-mailed me picture of the shower so he could explain better.
10 december 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Paul, Thank you for taking the time to review Perrin & Rowe, and for your kind comments. We'll pass those onto Craig. Hopefully the problem is now resolved, but please feel free to contact us again if not, or at any point in the lifetime of your shower, should you need further assistance.
Friendly & very helpful support
Friendly & very helpful support! After 5 years of intensive use in a very hard water area, our boiling water tap tank started leaking. I called P&R support, and got straight through to Owen, who was both friendly and knowledgeable, enabling me to quickly order the necessary spare part online, and even emailed me with installation and troubleshooting instructions. I have been very impressed with all of our P&R products, and now with their after sales support too. Many thanks!
26 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Raff, Thank you for taking the time to write a detailed review of Perrin & Rowe on Trustpilot. We really appreciate it, and will pass your kind comments back to Owen. We stock parts for virtually every tap we have ever made, so please do not hesitate to contact us, at any stage in the lifetime of your tap, if we can be of further assistance.
Called Customer Services as I had a…
Called Customer Services as I had a problem with my tap, spoke to Olivia who couldn’t have been more helpful.
14 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Just a brief note to thank you for posting a Trustpilot review of Perrin & Rowe. It's greatly appreciated. It sounds like your problem has been resolved, but do feel free to call our Customer Services team again, at any point in the life of your tap, if you need further assistance.
Responsive helpful and very competent
Responsive helpful and very competent
25 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Gareth, Just a quick note to thank you for the Trustpilot review and kind comments. We're glad we could help, and remind you that our Customer Services team are available for assistance for the lifetime of your tap.
Excellent customer service
Olivia from P&R Customer Service Dept, was excellent. She resolved our minor issue, to our complete satisfaction.
Thank you P&R. Much appreciated!
17 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Sandra, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're glad to hear that your issue has been resolved - and of course our Customer Service team are here, for the lifetime of your tap, if you need any further advice or assistance. Many thanks once again for the review and kind comments.
Olivia was so helpful
Olivia was so helpful. Knew exactly what I needed and sent me links to all the order.
11 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Just a brief note to thank you for posting a Trustpilot review of Perrin & Rowe. It's greatly appreciated, and we will pass your kind comments on to Olivia. Please do not hesitate to contact our Customer Services team at any point in the future should you need advice or assistance.
After 15 years I had an issue with a…
After 15 years I had an issue with a kitchen tap. I emailed across a photo and explanation (as I didn’t know the model ) and quickly received confirmation of the model and diagram of the tap and the parts available. I called and ordered the specific part I needed over the phone - all made really easy and impressive customer service.
7 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Mark, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We love to keep an older tap going, and stock spares for almost every tap we have ever made. Hopefully your issue is now resolved, but if you need any assistance fitting the part, do please contact us. We are here to help for the lifetime of your tap. Thank you again for the review and kind comments.
Excellent response
Excellent response. Allowed me to register my purchase 11 months on and then sent replacement part immediately. No fuss at all.
5 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Just a quick note to thank you for your review and kind comments. Hopefully your replacement part has now arrived. Please do call us if you need help fitting it. Our Perrin & Rowe customer services team are available for advice and assistance for the lifetime of your tap.
Registration of taps
Very helpful customer service. Registration was easy and quick with invoices.
4 november 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
A brief note from Perrin & Rowe to say thank you for reviewing us on Trustpilot. We always appreciate feedback, and are delighted that you found registration simple, and our customer service helpful. Please do not hesitate to contact us again, at any point in the future, if we can be of further assistance.
Great service
Rang them multiple times regarding my water boiling tap. Couldn’t have been more helpful and even gave me a faulty one they had so I could use it for parts. Talk to Craig..
30 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Olly, Thank you for taking the time to review Perrin & Rowe on Trustpilot and your kind comments. Hopefully you are close to resolving your issue, but Craig and the team are obviously always available for advice. Many thanks once again.
Excellent Customer Service from Perrin & Rowe
The Perrin & Rowe Customer Services Team were extremely helpful, knowledgeable and courteous and helped me resolve my issue promptly.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Lee, Just a quick note to thank you for your review of Perrin & Rowe. We're delighted to receive such positive feedback about the team, and are glad to hear that your issue is resolved. We remind you that the Customer Service team are available for advice or assistance for the lifetime of your tap. Many thanks once again.
Fantastic service from Perrin & Rowe
23 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Lesley, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comment. It's greatly appreciated. Our customer services team is here to help for the lifetime of your tap, so please do not hesitate to contact us at any point, should you need advice or assistance.
First class
First class
After an email query, received a polite, prompt and informative response. There was an additional email and the item was replaced, arriving a few days later.
Thanks to all concerned
10 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Steve, Thank you for reviewing Perrin & Rowe on Trustpilot, and for your kind comments. We're glad you received the part you needed promptly. Please do not hesitate to call our Customer Services team if you need any assistance with fitting, or indeed should you need further help or advice in the future.
Warranty service
Perrin & Rowe's Customer Service team were very helpful in providing new tap valves under warranty, a prompt and polite service, thank you. M
1 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Mark, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're glad we could help. Hopefully your tap is now running satisfactorily - but please do not hesitate to contact us if you need help fitting the new valves. Our Customer Services team are available to assist throughout the lifetime of your Perrin & Rowe tap. Many thanks once again for the review and kind comments.
Quick response to a parts replacement
I contacted regarding a leaking tap and replacement seals. I had a quick response which was freindly and very useful.
I was given the correct part details and links to purchase.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
A brief note to thank you for posting a Trustpilot review of Perrin & Rowe. We're very glad we could help, and remind you that we can provide technical support if you need assistance fitting the new seals. Just call the same Customer Services number for advice. Many thanks, once again, for your review and kind comments.
Great Customer Service
Olivia dealt with our query quickly and efficiently. Can't recommend the customer service highly enough. 5-stars all round and thank you!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Antonio, An apology from us - we didn't acknowledge your Trustpilot review of Perrin & Rowe from 2nd October. Not sure how we missed it, but we are extremely grateful for your kind comments. Please feel free to contact the Customer Services team here at any stage in the lifetime of your tap, should you need further advice or assistance.
Quick Reply!
I work for an interior design practice and I reached out to get a sample of the finishes of a tap we wanted to specify and Olivia got back to me so quickly offered a sample board with the finishes available for future specification and was really helpful! Will use again and keep specifying their products! Thanks Oliva.
26 september 2025
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Ali, thank you for taking the time to review Perrin & Rowe on Trustpilot. We do pride ourselves on the quality of our finishes, and we're delighted to send you a sample board. Please do not hesitate to call our Customer Services team if you need any help on specification or technical questions. We also have a dedicated Contracts team available to assist on larger projects. Thank you once again for the review and the kind comments.
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