Personalised Gifts Shop Reviews 

Items I ordered were lovely and arrived quickly. There was a little problem but the customer service was excellent and it was resolved promptly and without any fuss.

My package arrived in plenty of time and although very safely wrapped sadly it was broke in transit. I informed this small business and they sent out a replacement straight away
and it arrived safely within 3 days. Brilliant work from all the team and many thanks again. Highly recommended to all my friends.

I received my order super super fast and they look amazing. I will be purchasing from you again. Thank you.!!

Easy website to use
Good offers
Introductory discount for new customers
Lovely products
Professional finish
Quick delivery
Lovely staff
Well packaged

Be aware they don't refund if it does not arrive and their customer service is awful

Update - still no parcel and refusing my refund.

Honestly don't waste your money with this company.

31/01/2026 Update - Refund refused unless I sign a form which states I could be prosecuted. Trading standards informed and my bank.

Cowboy company- don't waste your money

The item was easy to order as well as being very reasonably priced. I was kept informed along the process from order received all the way been given to delivery company. The item arrived this morning , well wrapped & packed and is as good as hoped for.I will have no hesitation in using the company again.
Deb P. Brecon

Ordered on 31/12/25 paid for express delivery which was outlined as 1-2 days did not receive until 9/1/26 by this time had missed the birthday the gift was intended for! Contacted the company was told to be patient would not use again..,,,

Easy to customise and order a champagne stopper. Very quick delivery. There was a small scratch next to the engraving and I emailed the team who sent out a new replacement straight away. They offered express delivery so that the recipient of the gift did not have to wait too long. Wonderful item, absolutely lovely. Will use the company again for other personalised items.

The communication from the company was outstanding and they definitely went above and beyond the usual customer care. Would buy from them again.

Thank you so much

Grandad passed 14th december,he was like a father to me and I was crushed, i wanted something to remember him by, I wanted a photo and some text in a framed a3 size, many websites didnt have what I was looking for or they were so overly expensive!
When I stumbled across this page they had exactly what I was looking for, when the item arrived it was well packaged they had great communication and when I opened it I had a cry to myself it was beautiful, I can't thank the team enough for helping me find something to cherish my dearly missed Grandad

Thank you again

UPDATE. They have offered me £1. Yes you read that right. I won't waste my time further providing order details. Your company know very well who I am and what my complaint relates to. Ask Charlotte S. why she and her manager think a £1 refund is appropriate!

Firstly they do not despatch in a timely fashion even when express has been paid for. Also you may as well save your money as they use Evri. So not only is express, nothing of the sort... you'd be lucky to get your item in one piece... if at all! Mine was only saved because I paid an extra fiver for a sturdy presentation box. The packaging was in actual tatters. Evri said it was out for delivery Thursday and it arrived on Sunday with the box all hanging off. PGS packaging is flimsy but the gift box saved the item.
This was for my son's 21st which has now passed and the moment is ruined. Upset about this and wish I'd not trusted them with my special gift or given them my money.
Disgusting service.
I was going to hold off this review to see how the company responded to my complaint however seeing the other reviews I don't see any point.
I'll chalk it down to a bad experience and will NEVER shop from here again. The least they can do is refund the postage but I won't hold my breath!

The product is first class,excellent service

Dealing with this company was great. I was very pleased with the jig saw I ordered and the prompt attention I received. I hope to deal with them in the future.

Really great customer service - such quick responses and so helpful!

Please ignore my previous review. It was not this company I ordered from.

Dealt extremely promptly with a product issue on my order and communicated professionally and helpfully. Would use this company again

DO NOT USE!!! Ordered a personalised glass on the 6 December with express delivery, just in case and to make sure it was here for Christmas. It’s now the 5th January and this is still not received. I have asked for a refund multiple times to be fobbed off every time!!

Update - my order number is was P105143389. Just as a further update. You have FINALLY agreed to re ship this for free. You originally wanted me to pay for the postage again!! Even though I have already paid for express delivery over a month ago. This was after multiple emails back and forth!! Disgusting customer service!!

What a terrible, awful company. I’ve placed an order and still haven’t received my item. Do not buy from this company. A total scam.

I ordered an item November it was despatched in plenty of time but due to a problem with courier I did not receive my item. After many emails to the courier with no response contacted Personalised Gift Shop customer service who dealt with my issue within the hour. I was offered a replacement or a refund, I opted for the replacement which was received 28 December. I am so happy with the quality of my gift and excellent customer service team I would not hesitate to buy from this company in the future and would definitely recommend.

I ordered 3 glass Christmas baubles
Personalised with my grandchildren’s names, the wording is so small it’s almost invisible, there is no option for font enlargement, when I queried I was told the order is as I ordered , an appalling service,