Personalised Gifts Shop Reviews 

I initially had concerns about the quality of my Father’s Day photo collage when it first arrived, so I contacted customer services. I was really impressed by how quickly and professionally they handled my complaint.

The team listened to my concerns, rectified the issue promptly, and ensured the replacement arrived before Father’s Day. The updated product was much better, and I was very pleased with the final result.

Excellent customer service, great communication, and a genuine commitment to customer satisfaction. Thank you for going above and beyond to make things right. I wouldn’t hesitate to order from Personalised Gifts Shop again.

I ordered a personalised Father’s Day poster with a frame from Personalized Gift Shop. The frame itself arrived in good condition and looked nice, but I was very disappointed with the quality of the poster.
The print quality was extremely poor and looked as if it had been printed on ordinary printer paper rather than high-quality photo paper. Honestly, it is something I could have printed myself at home. For a personalised gift that is meant to be special, I expected a much more professional finish.

Update: After I posted my review, the company contacted me, carefully looked into the issue, and sent me a replacement print free of charge. The new print is of very good quality, and I really appreciate the way they handled my complaint.
However, I still believe that the original product should never have been sent in that condition in the first place. While I'm grateful that they resolved the issue, the replacement doesn't change the fact that the initial order was disappointing. For that reason, I don't feel it's appropriate to give a full five-star rating.

Absolutely excellent!!. I ordered 2 personalised items which were delivered very quickly. I had an issue with one of the items and contacted the company. Charlotte was absolutely amazing and sorted out a replacement extremely quickly, without any fuss. The prices on the site are competitive and a lot less than you would expect. This will now be my first stop for personalised gifts. Make sure you take a look at their website, you won't be disappointed.

What a lovely experience, I had a query about delivery which was responded to quickly, efficiently and felt very personally considered by Charlotte, something I highly value. i thought when my husband opened his gift he was going to cry as it was so lovely, well made, and will definitely be very well used. From ordering to opening was all within 3 days, what more could you possibly ask for. I would highly recommend if you have a reason to use them then please do so, I know that I will be buying from them whenever I can.

The service I had from Personalised gift shop was five star and the product is exactly what I wanted.
Unfortunately Evri managed to completely lose my original gift but Charlotte at customer services came to the rescue and organised a replacement which arrived safely and was much appreciated.

PGS always comes up trumps when searching for that extra special personalised gift 🎁 for a family member or friend, even their customers service is amazing. Definitely 💯 recommend to all xxx 😘

Lovely personalised products perfect for gifts! I had a slight issue with one of my products and they resolved it straight away! Would definitely recommend and purchase again in the future!

Incredibly fast service for a personalised gift! Superb quality item with effective and friendly communication throughout. Thank you!

The quality of the water bottles is wonderful and they were delivered, well packaged, very promptly.
Contact from the suppliers was good and informative and a minor glitch (item out of stock) was quickly sorted with an alternative but still arrived the next day!
If you're looking for personalised items from a reliable company - look no further than here.

Prompt service and excellent product

Fantastic company I ordered a personalised tea tray for my dad and it's beautifully made and came 2-3 days after I ordered. So I would highly recommend if you're looking for something a bit different that's more personable.

Everyone has been so kind and helpful and my boss loved his personalized Champagne lid.
Thank you so much!

Wow! What truly AMAZING service! I ordered a frosted glass tankard, for a birthday gift, which arrived, very quickly, but had a very tiny piece of glass frosting missing. I hesitated in pointing this out to the supplier but I am very glad I did as, literally, the next day, by a courier at 7pm the evening before the birthday, a brand new, absolutely perfect tankard was delivered at no cost (to me!) It is extremely unusual for me to be so impressed by an organisation but I would not hesitate, for a second, to highly recommend Personalised Gifts Shop. They are seriously impressive and really lovely people to deal with. Very well done, indeed. I will have many more orders, going forward. Jane x

First time ordering from Personalised Gifts, ordering process very easy. Variety of photo frames which are personalised and include a personal photo was really good too. Order acknowledged straight away then order received 2 working days after. Quality was amazing delivered with care. I would definitely order from this company and would highly recommend.

Recently ordered a personalised wooden champagne box and was very impressed with the finished product (as were the recipients).

Absolutely fantastic, great prices , variety and most importantly quality is perfect. Customer service was faultless so ⭐️⭐️⭐️⭐️⭐️ all round can’t wait to get another gift for someone I love

The whole process from ordering specifics online to payment was streamlined and easy. The website is very easy to navigate. My order arrived quickly, was exactly the high quality I was expecting and was beautifully engraved. All this was done for a very reasonable price.

Unfortunately, there was a flaw in the fabric of a personalised apron order. When I contacted customer services, they got straight back to me and a new apron arrived the following morning. A very speedy service, which meant I had the present in time to give 😀

Amazing service from start to finish, super quick delivery,nothing was too much trouble, would definitely use these again

Ordered personalised mugs for bridesmaid proposal and they are absolutely perfect. I absolutely love them! Great communication and fast delivery service! Will 100% order from this company again!