Philips Reviews 

Bought an Elitecare Steam Iron 3.5 years ago. Didn't use it - previous iron miraculously lasted the course. Took out of box a few days ago for first time. Faulty iron - pump issues would seem the most likely explanation. Eventually, after going through phone numbers on the Philips website that were out of date, I got through to someone five days ago, who informed me - as I'd anticipated - that the product was out of warranty and it was £85 for repair. Annoying but expected. What wasn't expected was then five days later, to phone to chase the return label, to be told that it was in process and please wait up to another 72 hours. For a return label. Then asked if could manage myself at the Post Office and the individual on the phone (no idea where based) didn't seem to understand what the Post Office is. If you're going to employ people to cover support logistics, providing them with a basic familiarity with key channels seems like Support 101. Not the first issue with Philips and poor support - more issues with overpriced Sonicare toothbrush failures than I can remember - but it will be the last. Will not be buying another Philips product again.

What a disgusting company. I returned the item because the box came damaged with no packaging and I have not received my refund. It’s been almost a month now. I will never purchase from this company again

I bought a Steam Generator Ironing Machine and it was lost by the forwarder. Still waiting for customer service to either refund or send a new item. Appalling customer service, they don’t take action, only reply is please wait. Worst customer service ever

Absolutely awful customer service. I had a faulty Philips electric toothbrush which was faulty. The customer service refused to replace it despite being under warranty because I didn’t have the receipt.

I purchased a sonicare toothbrush that lasted approximately 14 months before the battery self discharged and never worked again, luckily I had triggered the warranty on the product and get a replacement.
This toothbrush has now done the same and fails to re charge , again lasting a little longer at 17 months.
The product is well over £100 but is not fit for long term usage , AVOID purchasing any sonicare toothbrushes as the batteries are not fit for purpose and Phillips are ripping people off.

I bought an expensive philips 50 inch widescreen monitor. There is absolutely no online support, no UK phone number for " customer service " I now regret this purchase

Worst of the worst company - absolutely no customer service for spare parts or repairs. Wasted a lot of hours without getting anywhere at all - not even able to speak to the right department!

The ambilight tv is terrible! A complete waste of money. It turns itself off, gets stuck on a channel. Complete waste of money

After a recent software update turned my Philips Ambilight Smart OLED TV essentially useless, I purchsed a brand new Philips Ambilight TV nonetheless because I just love the Ambilight feature.
Disappointedly, I found this new Smart OLED TV is too smart for its own good because it relies too heavily on an excellent internet connection which where we live does not exist; goodish yes, high performance no.
Why is this a problem? Watching standard TV channels via Freely is hit and miss. One moment BBC1 is shown but ITV1 is not, and vive versa a few hours later. This can be overcome by disconnecting the TV from WiFi. While now all aerial TV channels are show, the TV menu listing all channel (and programme) no longer is because this feature relies on being connected to Freely via the Internet.
Audio management is another area where Philips have moved backwards. Audio to soundbar by Optical link no longer works automatically (as it did with the prior TV set). Now, this has to be set manually but only works when watching aerial or satellite channels.
Watching movies using my Blu-Ray player (HDMI connection) with the soundbar connected via TOS-link is now an exercise for advanced lip reading. While there is a picture there is no sound. For reasons only known to Philips audio from the HDMI-ARC connected Blu-Ray player is not routed to the Optical connected soundbar. By the way, audio from the HDMI connected Blu-Ray player being broadcast from the Optical connected soundbar work fined on the previous Philips TV until that day in July when a software update was automatically installed.
In conclusion, when Philips thought they had taken technological steps forward, they are sadly mistaken imco. From a user-friendliness perspective they have taken several leaps backward.
While picture quality and ambilight feature are still outstandingly brilliant, user-friendliness is poor, hence, only three stars.

If is rating minus I will put,

Today I try to fix machine in hospital with my son 8 month and wife, but no way - even I contacted support via messanger, email and call

When you need machine, then is not working - shit

I bought sterelizator for baby bottles and now is flashing control button and nothing is working - if you have manual (user quide) - why is nothing mention about this error on the machine ? - if you are selling something under brand PHILIPS have to be something good quality with proper papers - product manager please do your job properly!

Bought a Philips clothes shaver for lint removing and it isn't working like it should. Thought it was the battery and replaced with brand new ones but still no better. It would have been no better than the cheap ones from China. Looking at the item it is also made in China! No surprise!

Brand new electric shaver out of the box. My father brought this expensive item out of his pension years ago. Looking forward to charging it up, and using.
Alas the battery is dead. Phoned philips, and state battery not replaceable. So a brand new shaver has to be dumped. As a pensioner now myself, NOT HAPPY. What happened to save the planet?

I purchased a PerfectCare Pure steam generator iron and have been very happy with it. However despite the fact that there is absolutely nothing wrong with it I will have to take it to the local tip. Why? ...because Philips have discontinued the anti calc cartridges thus rendering it useless. It does not work without the cartridges and does not produce steam with the old cartridge left in (plus the smell is unpleasant with the old cartridge left in) This will be the last purchase for me from Philips.I have just ordered a replacement from Tefal who have excellent reviews.

My previous Philips 3000 razor lasted just 18 months before the battery died. It was satisfactorily replaced under warranty. Registering the replacement, I gained a total of 3 years written warranty. However the battery died completely after 2.5 years & Philips (a) refuse to honour the warranty as this was a replacement & (b) now do not even sell or replace batteries! Trying to escalate the complaint results in being sent in ever inceasing circles. There appears to be no UK email address at all & the new owners, in India, just keep telling me to get in touch locally - which proves impossible. I've bought a Chinese shaver instead - at least it's less than half the price!

Could this company get any worse? They said they’d replace my broken bulb because it doesn’t connect to Bluetooth. But they can’t send it because they can’t enter my address properly??? I mean seriously, it’s 2025 and they can’t enter an address into their system? How the f did they make it this far as a company

Brought a ambilight 55 inch tv last July, this July it appeared to have some broken pixels so reported to them as it was still under its 2 year warranty.
After a two week wait of going back and forth providing photos, better photos, photos at a different angle - they decided that it was my fault. But no formal answer - I had to call both the Philips customer service and the repair company they gave me to even get an answer.
Upon saying I’ve had this issue before with one of their TVs I was then told ‘it’s impossible!’ And made out to feel like I was lying. Even though the repair company has said they’ve had 8 + reports of this exact same tv have in this issue.

After I was made to feel like I was lying, the customer service person then proceeded to tell me that the tv broke because of the feet of the tv, then the electrical outlet and lastly what it is say on!

Absolutely appalling customer service and appalling tv that breaks after a year (again)

On the 25th of July 2025, I purchased the HR 1832 juicer from Argos because my wife was advised to consume juice for health reasons. Unfortunately, upon opening the box, I discovered that the lid of the juicer was damaged. After reaching out to customer service, I was instructed to return the item, which I did on 31.07.2025. I received an email stating that the machine would be sent back to me within 5 days. However, 11 days have now passed, and no one has contacted me or returned my juicer. I have called customer service twice and have been assured that someone would reach out to me, but nothing has happened so far.
Rude and abrupt customer service
Not giving money back
Thank you.

It has been impossible to get any relevant information from the Phillips call centre on a product - one of the worst I've experienced. When I didn't get cut off it was hard to make myself clear to the person I spoke with and had to repeat my questions several times. In the end they had no relevant information to be able to help.

You would think this company was a MAJOR brand, the prices are certainly not cheap!

Over the last week:

1- I bought one of their air fryer on Amazon, when I received it the drawer would not close properly. Called customer support and said it needed replacing, between themselves and Amazon none wanted to replace the fryer so I ended up returning it for a refund. After 2 hours arguing Philips complaint manager Jona gave a discount voucher!!!!

2- ordered their air fryer with steamer and their coffee machine latte go 5500. Results? The fryer was delivered to the wrong address a week ago but their customer service does not care, I’m asked to call DPD. DPD has confirmed it was their fault but Philips customer service manager insists I need to call DPD, for what!?!?!?

I have emailed all of their marketin team, business development managers and so on in the UK. This is disgusting! How can you charge almost 1000£ and provide this service!

I bought an expensive Philips steam generator iron less than two years ago through Amazon. I sent it back already once as it was playing up and they sent it back and said it was fine. I now tried to contact Philips direct - there is no phone number in uk to speak to them and when I tried to contact online and put in The model I had bought it told me that model wasn’t available in uk. Awful service . Luckily Amazon have agreed to refund me