Philips Reviews 

I bought an expensive Philips steam generator iron less than two years ago through Amazon. I sent it back already once as it was playing up and they sent it back and said it was fine. I now tried to contact Philips direct - there is no phone number in uk to speak to them and when I tried to contact online and put in The model I had bought it told me that model wasn’t available in uk. Awful service . Luckily Amazon have agreed to refund me

I’ve now had five separate Philips orders cancelled, all without any explanation or notification. I’ve tried everything: changed coffee machine model, used a different Philips account, tried different browsers, changed payment methods, even used a new delivery address and yet each order is quietly refunded and cancelled days later.

After contacting customer support, I followed every bit of advice they gave me still no luck. It’s disappointing, especially considering I was trying to purchase a high-end product directly from the brand. I’ve lost a great deal of time, effort, and now trust in Philips’ direct ordering system.

I’ve never had this level of difficulty ordering from any other retailer. All I want is to buy a working product and receive basic communication when something goes wrong.

Really hoping Philips can resolve this and prevent other customers from going through the same experience.

Bought a brand new Philips 65pus8079 TV from Richer Sounds. £550.
Nothing but problems from day one, informed Richer Sounds and was told I got to get in touch with Philips, I now know this was a lie, it was Richer Sounds responsibility to sort it out, but I found this out to late, so zero stars for them, don't buy from Richer Sounds.
Contacted Philips services who immediately accused me of dropping it or impacting it with something, very annoying,
Gave a list of problems to which they gave ridiculous reasons, some of which were childish to say the least, then proceeded to give me a list of things to do to sort out the issues, to which I explained I have already done. So being told to do them again then get back in touch with them, so going through the processes again that made no difference I contacted them again only to be told I should of sent photos of the TV.
Didn't know you could photograph problems of a TV, so I then realised that it was going to be an excuse to say it's my fault for I.e. having it to close to something it shouldn't be near, it's to enclosed, to close to the wall, to close to the curtains, to low, near a clock, more than one person at a time watching it ect, or heavens above I've dropped it again and drove my peddle car into it.
So it's back to redoing the list and sending in photos of said TV to prove I've not smashed it with a hammer or got any curtains, flowers or underwear hanging over it. They gave me seven days to respond or they would close any case I would have.
Now iam a pensioner who hasn't a lot of money to to spend £550 is a lot of money for me, and iam in an argument with a multi million if not billion pound company over a faulty product they made and sold to me.
They have no sympathy whatsoever, absolutely disgusting. So getting back to my story, I was taken to hospital for two major surgeries, which I survived and now on the mend, but unfortunately my claims time is up, so it start all over again with the blame game and awkwardness of Philips or call it a day, because iam sick of it and them.
I've had many TV's in my life but this is a joke of a TV absolutely horrendous, worst TV I've ever had.
I will never buy anything Philips again, and I would urge you good people to give them a wide birth.
I hope someone from Philips read this because you disgust me, I will be posting this review on every review site I can find and every social media platform I can.
Here is a list of the problems I bought with the TV and still have to this day.
The ambilight only works when it wants.
It doesn't change channels when asked.
The volume only changes when it wants.
It's forever jamming on TV guide.
It updates the channels every day and loses half of them, so you got to do a manual search almost every single day to get your channels back.
It jambs constantly on any streaming service I.e Netflix, Amazon Prime, BBC I player, you get the picture, no pun intended.
You can't ever, ever run through any guide.
Set the picture I.e brightness, contrast, sharpness and it changes back. I've got a Bose sound system that the TV don't recognise so that is now obsolete.
It doesn't recognise my blue ray player now obsolete.
It is forever and I mean everyday loosing wifi connection, everything else in the house is connected okay, but my Philips TV no to much to ask.
Now the latest glitch it's turning its self on during the night for no reason apart from faulty firmware. ( perhaps I dropped it eh Philips) so now turned off at socket every night, except iam used to that I turn it off at the socket every single day to try to reset the rubbish.
Please don't buy Philips.

Case 04962334 – Confirmed fault, no resolution

Philips confirmed my TAH6506BK headphones were defective (rubber coating peeling off), but refused to issue the authorisation code Currys needed to replace them (purchase ref: CUR2113982684).

Despite several follow-ups, Philips closed the case and left me with a faulty product and no support. Very poor experience, especially after confirming the fault.

I bought a Philips OLED 55" TV, which started to show issues just 2 years after purchase (2 months after warranty ended). After 3.5 years, it became bad enough I contacted Philips - no interest to support - just referred me to technical maintenance contractor. The contractor said Philips stopped producing parts for the TV (which is just 4 years old), so there's nothing they can do. Back to Philips, they reiterated they can't help - a £1000 TV is now good as scrap metal. I emailed again and tried for escalation a couple of times - my case was immediately closed 3 times. It's a shame because the image quality is really good - until a fault appears and you have no image, and nobody can fix the product. Save yourself the hassled and go for a Sony or Samsung, whose support is more helpful.

Awful awful awful experience. Bought a coffee machine 5 months ago. It completely broke with the 3 flashing red lights. Motor had gone completely. Advised, despite it being in warranty, it could not be replaced or refunded. It must be shipped away to be looked at. I requested as it was so new, I would not be comfortable with receiving the same product back as a machine should not completely shut down in 5 months. It was like talking to a robot. I requested to make a complaint and the manager I spoke to advised me for over 40 minutes that they do not have a complaints procedure and that she was the highest level of complaint to deal with the matter (despite the complaint being against the customer service I was receiving). Then eventually she said she would email me higher management contact. I was placed on hold for around 15-20 minutes while she found the email. I strongly believe she just wanted me to hang up. Never ever buy a product from these guys. If there are any issues, you will be stuck with a faulty product with absolutely zero support.

I ordered an air purifier and the order was cancelled without me being notified. I d waited days for the delivery. Support told me it was a technical issue and to try again. I did and it happened again. Order was cancelled again. No support available to help at weekends.

I was charged over £500 by Philips for a second Lumea device I never ordered. This wasn’t a user error — it was processed without my consent, and it immediately put me into overdraft. Since then, I’ve been stuck in a long, frustrating process just to get my money back.

Despite raising a complaint, I’ve only dealt with the same customer service agent throughout, and my case has never been escalated, even after asking multiple times. The tone of the responses has felt dismissive, and the only offer of compensation was a £44.99 refund or a voucher — which is insulting considering the scale of the issue.

What’s most frustrating is that now, looking back, I’ve seen other customers with similar issues. I’m honestly annoyed at myself for not checking these reviews before making the purchase. This clearly isn’t a one-off situation, and it shows how little Philips values its customers when things go wrong.

Totally disappointed in the lack of accountability and customer care. I expected far better from a company like Philips.

They cancelled and refunded my order without informing me what was going in. I checked online and found out the product was out of stock. Will not ever buy from here again.

No parcel at pickup. not philips fault

But their customer service is atrocious

And now I have to wait 2 weeks for a refund of something that never arrived

While I genuinely appreciate and enjoy the quality of Philips products, my experience with their customer service and complaint handling has been consistently awful, leading to immense frustration and wasted time.

I am writing this review after yet another recurring issue with order delivery, which has now happened for the third time. Every time I place an order with Philips, the parcel fails to be delivered on the first attempt because the shipping label generated by Philips is missing my flat number. This forces me to personally contact UPS each time to rectify the address and rebook delivery, which is a significant inconvenience and time drain.

Most recently, after contacting Philips Consumer Care, my case was escalated to a Client Relationship Manager named Evi. Regrettably, her handling of the complaint has been a major disappointment and frankly, below the expected standard for a company like Philips. Despite providing clear evidence (including a UPS screenshot explicitly stating "Address Information Required" due to a missing apartment number on the initial label), Evi insists that my address is complete in their system and that this is solely a "UPS issue."

This stance is unacceptable. As a consumer, I purchase a product from Philips and expect a smooth, end-to-end process from the moment I pay for the goods on the Philips website until they are delivered to my door. The internal issue of whether the fault lies with Philips' system or their communication with UPS is not my responsibility.

It has now been two weeks since Evi opened the case, and there has been no meaningful result or follow-up. Nothing is being done to rectify this recurring issue, which happens every single time I place an order. Evi's response indicates a complete lack of understanding of the customer's perspective and a reluctance to take any responsibility or action to prevent future occurrences. This is particularly frustrating as we experienced the exact same scenario just six months ago, where I had to spend an hour on the phone with UPS to rebook a delivery due to the same address error.

The continuous failure to deliver due to Philips' initial label errors, combined with the unhelpful and dismissive complaint handling, is a significant letdown. While the products themselves are great, the customer journey is severely hampered by these persistent logistical and customer service failures. I urge Philips to genuinely investigate and permanently correct these systemic issues.

Absolutely awful experience - not sure what has happened to this once reputable company?! Bought a v expensive iron, it was delivered to someone else - no idea who or where. Tried to contact Philips via email, phone, web chat and Twitter DM. Even tried emailing the CEO. No reply. Had to get a credit from Amex, who were amazingly helpful. My advice is to avoid at all costs! Atrocious customer service - can't believe they are complying with UK consumer law?

There seems to be an internal issue in customer service process. Phoned regarding replacement of faulty toothbrush (purchase price only £43) with extended warranty. I was told that due to type of fault they need to pass it on to a different team. Then received an email requesting answer to a lot of questions which I had already discussed with agent over the phone. Responded to the email but no response in 4 days & can't even do it on their website. Not surprised there are such bad reviews given they ignore the customer.

Philips Oled 65 inch tv has been playing up for over a year, back and forth emails, the usual factory reset should fix message, nothing got resolved and then yesterday an email stating I'm out of warranty the case will now be closed. i have 3 Oled TVs and the Philips one is shockingly bad. quality is no where near LG or Sony, lesson learnt i will never purchase a Philips TV again.

Ordered a clothes steamer and received an air fryer . Return’s system a bit confusing and customer services very difficult to contact and reply constantly with automated messages you cannot get rid of from a do. Not reply email. Even after the return was received I chased for weeks for a refund which apparently had to be confirmed by the warehouse. In the end filed a PayPal dispute to get this resolved. Do not order from their website

My Philips iron blew up while still under warranty. Philips accepted my claim for replacement stating delivery in 5 - 7 business days. 2 weeks later it has still not been despatched. Very poor customer service.

Ordered a spare part (a commonly replaced foil for a razor) - delivery estimated at 5 days. 10 days later it was eventually dispatched from Poland.....and not moved for 2 days. Haven't bought any Phillips product for a number of years.......this will now be my last Philips purchase.

I could spend an hour venting my anger and frustration writing a review of this horrendous company but will write just a few summary points which hopefully will help any prospective customers considering spending a single penny with this company to make an informed decision.

Following a purchase of a Philips Back lit TV, the product almost immediately developed a number of faults. Following the warranty process an in house repair was arranged. The repair actually made the TV worse and a number of further faults started which meant we then lost the TV for nearly a month before it was returned. In the meantime I had to continually ring for updates.

Once the TV was returned, with a new motherboard and practically everything replaced, it then developed more faults the first time we used it and was again sent back to Philips.

I spent hours in over 15 calls to this company speaking to Natasha and another Russian sounding woman who both did all they could to stall me from getting this sorted. They refused to put me in touch with their supervisors or give me any other names or details and then three incidents in particular occured which really does sum up this company.

1) I eventually rejected the TV and with the assistance of Richer sounds who were superb, Phillips eventually agreed to refund the product. What they refused to do however, was explain how the refund process worked. After numerous calls to get them to confirm when we would get the refund, they sent us an email confirming their intention to refund us but then lied and completely denied sending the email which I had in front of me!

2)They eventually said they could do no more to assist me as the person who authorises refunds was unobtainable and they then phoned me thinking I was Richer sounds who had been liaising with them and started moaning about the customer calling them all the time...the customer being me!!!

3) Once the refund was confirmed and being told it would take 5 days, they refused to tell us when it would be processed over a week later and baring in mind we had not had a TV at this point for a month they told us the refund could take over a year! They then said they needed the TV returned even though they already had it!

Philips shame on you. horrendous customer care. Reading the other reviews on here you should be ashamed of yourselves and unlike other companies I'm sure you have little customer loyalty.

For the record, I am a very reasonable and fair customer but on a number of occasions when I tried to confirm our calls were recorded they had interestingly been switched off.

DO NOT BUY A PHILIPS PRODUCT... unless you want any smart watch you may be wearing to alarm regularly due to the stress this company will cause you when inevitably your product goes wrong.

Absolute garbage. Bought a Philips toothbrush that needed to be replaced at just over a year old due to wobbly/noisy unit. The replacement has now failed just 11 months later with exactly the same fault. As it is now deemed out of warranty, based on the purchase of my initial unit, Philips wont replace it. They clearly consider it acceptable to hide behind the terms of conditions of their warranty which they base on the original purchase date, not the replacement date, and clearly dont see that there is an issue that the replacement unit has failed just 11 months later. They claim that the products are well tested and there is no known fault. Online forums suggest otherwise! And to add insult to injury would like to know if I’d like a one time goodwill gesture of 40% off, to buy another one of their toothbrushes. Yeah right. Not on your life. When brands dont listen only one thing to do - vote with your feet

My Amberlight 55 stopped working properly after 4 months. I have complained and got several case numbers. Many noreply emails with no means to answer back.
Impossible instructions to sort the problem out.
We bought through Amazon, so I am hoping that they will resolve the issue.
I will never buy anything from Philips again.