PicturesOnGold.com Reviews 

The jewelry is nice, but when they repaired my chain, they sent back a chain that was 3 inches longer than the original. I sent it back to be corrected, they kept it for over almost 2 months, and then sent back the same 3-inch-longer chain.. I’m waiting to hear back from them now, will update based on resolution.

Update: The customer service team has been very helpful, and I will continue to update my review based on the outcome/when I get the correct length chain back.

This company is a scam! I purchased a locket that was scratched and a sterling silver necklace (still have never received) and they will not give me a refund. I have now escalated it to the BBB and they still are saying no refund, but they’ll send me a chain with my damaged locket. Do not waste your time or money. It’s a scam!

My first experience ordering a dog tag with a photo and engraving on the back. I attached the photo to my order with the message for engraving. This is my daughter’s first year without her Dad for Father’s Day and I wanted something special with delivery on time. The item arrived on time and it’s absolutely beautiful. I was so excited that I gave it to her today and she loves it the silver is nice and the material is thick and not cheap.
Ms. A. Bradley

It was a perfect transaction from start to finish
And overnight shipping

We ordered two religious medals there were supposed to be solid 14K white gold. Both medals had a different picture than what was advertised. One of the medals was yellow and was not stamped. We tried reaching out to the merchant but they ghosted us. Buyer beware. We were scammed by this company. We learned a very hard lesson that you should never purchase jewelry online.

It was a gift for my grandson from his pawpaw he loves it

The customer service is excellent. I’ve never been disappointed in anything I order. The turnaround time is quick and they will accommodate any reasonable requests I have asked for.

Bought a heart locket for my grandaughter’s graduation. Was very happy with the large size of the heart and space for photo and inscriptions. Very quick from order to receiving it. She put it on immediately and loves it! Thank you. ❤️

I wish I had read these poor reviews before I dealt with this company. I ordered a charm with a photo, the photo I sent was very light and bright in color and the charm came out so dark you could barely see the pic on the charm. Instead of giving me a refund they decided to send a second charm that was the exact same as the first one.
I could not get in touch with the company by phone after many attempts. I had to send numerous emails back-and-forth to this person. I stated I was sending the items back because they looked nothing like the photo I sent. Instead of a refund they gave a credit, minus a shipping charge, when my original order was free shipping? Why am I deducted a charge, it wasn’t my mistake. I contacted my credit card company because I’m not going through this again.
Question a company that will not offer a refund for their mistake. I stated I don’t trust such a policy with any company.

My review was longer, but the company decided to say it was “defamatory” which it was not. It was an honest review very detailed. Trust pilot contacted me and said they decided it was Not defamatory.

My advice , read the reviews before dealing with them!!!!!!!

Great experience. The 14 k heart locket and box chain took my breath away. Got it so fast!! Gold is high right now, so the gift had to really hit the mark. Loved it so much that ordered me one and a sterling one for my daughter. Getting ready to order another for someone that lost a pet this week. I’m a fan.

I have ordered many Religious Medals for my grandchildren's Confirmation gifts, a total of 12 Medals from May 2019 to current.
The medals were exactly as depicted in the website, and the ability to personalize the medal on the back is wonderful. They are made in the USA, which is very important to me. They have always come in excellent condition and delivered very quickly, also.
I have nothing negative to say about this company.
I will be ordering again from them.

I ordered a locket for myself. My mom loved it so I ordered one for her. I ordered hers with pictures in it and it came out so beautiful, she cried. The lockets are so beautiful and the delivery was fast. Will be ordering more items in the future.

Ordered a personalized medal in 14K It was suppose to be the size of a dime I received it but it was so thin I could bend it. They offered to remake at twice the thickness and twice the price. I did return the medal and paid but I believe I received the same medal. Don’t fall for their scam

I purchased a chain on April 10. Immediately, I inquired about returning it. It was too delicate for my purposes. They did not answer me for days and then made me take a photo of the chain and the paper invoice. Finally they produced a RMA number and I paid for shipping to return it. I confirmed delivery on May 5. I had to badger them for a refund. I called. I emailed. Finally, on May 29, they refunded the PRICE OF THE CHAIN ONLY and kept the sales tax. I filed a complaint with the NYS Consumer Protection as well as the Better Business Bureau. I am warning all consumers to stay away from PicturesOnGold.com. I am pursuing the matter of my full refund. What an intensive ordeal.

I normally do not leave negative reviews, but this experience with Heartsmith was extremely disappointing.
The bracelet I received arrived damaged. I contacted customer service and did not receive a response for weeks. After finally getting in touch with someone, I was instructed to send the bracelet back for repair.
When I received it back, they had bent it back into shape, but the lettering was still visibly off-center and the quality issue was never actually resolved. At that point, I was told I would need to send it in yet again, despite already going through a lengthy repair process for a brand-new item.
What has been most frustrating is not just the quality control, but the customer service and lack of accountability. A “no returns” policy should not apply when a customer receives defective merchandise.
I really wanted to like this company because the concept and designs are meaningful, but the execution and support experience have been incredibly disappointing. I ultimately had to open a dispute with my credit card company after multiple failed attempts to resolve the issue directly.

On 5/16/26, I contacted customer service representative Florence to request that the badge number on my order be changed. I was told the change would be made and that I would receive updated tracking and confirmation information. I never received any confirmation.

Despite my request, the order was shipped on 5/18/26 with the incorrect badge number still attached. I immediately contacted the company again and requested that the issue be corrected along with an updated shipping address. The company then entered the incorrect city on the shipment, causing additional delivery delays.

I repeatedly requested a callback from a supervisor or manager and never received one. On 5/22/26, I was forced to personally travel to a FedEx distribution center to retrieve the package due to the shipping errors.

The company had promised to resend a corrected badge; however, when I opened the package, the replacement badge was not included. Instead, the package only contained another chain. At that point, I requested a full refund due to the repeated errors, delays, inconvenience, and failure to provide the corrected item as promised.

I was repeatedly told that management approval was needed for the refund. However, when I called customer service directly, I was informed that Florence was the manager responsible for approving the request. Florence also stated that I would receive a phone call with a resolution by 5:00 PM EST, but I never received any call.

Due to the company’s repeated mishandling of this order, failure to deliver the corrected product, poor communication, and failure to resolve the issue, I have disputed the charges with my bank and am requesting a full refund. I’ve also written a formal complaint with the BBB and NJ Division of Consumer Affairs. Next step is small claims court.

Update: they did not provide a full refund as promised below. They still owe me $140.00. Dispute and charges will remain as is.

I ordered a religious cross, NO customization and a chain. The chain is thin and will easily break. The pendant is flat, light in weight and the images on the cross are not raised but laser placed on a blank flat pendant. I was told no refunds since this is custom. There is nothing custom about this piece.
Interestingly they offered me a full store credit but no refund. If you are giving me a full store credit how can this be custom that you can't resell and that being the reason you will not refund me.
NEVER buy from here. Cheap. Your refund line VM was full and the system disconnected me. Tells me a lot. Wish I had known.

I wished I would have read all of the bad reviews before I wasted $164 on a locket for my daughter to wear in her wedding. IAbout 5 minutes After I placed the order, I received an email summarizing my order, which was wrong. I immediately emailed them back to make sure they had gotten my order correct. About an hour after I send the email, The company answered me that the locket was shipped already and there is nothing they can do to correct it. I called the company and request to escalate the issue. I was told someone would get back with me. Nobody did. I decided I would wait and get the item and have someone else to add the photo and engraving. But I couldn’t do that because MY ITEM WAS LOST IN SHIPPING; I HAVE NOT RECEIVED IT!!! So I will not have a locket for my daughter to wear in her wedding if her grandparents. And I wasted a lot of money on this joke of a business. All because of greedy unethical scammers. This company does not deserve to stay in business! So disappointed.

I have not received my order at all.. it was “guaranteed” to arrive before Mother’s Day as I paid extra for 2 day expedited shipping. After reading other reviews I am very skeptical this is a scam!