Pinnacle Group Reviews 

I would like to say a huge thank you to Nicky Roberts for all her help and support throughout the process of moving into my new home. She was always helpful, professional and supportive, and made the whole process much easier and smoother for me and my family. Communication was excellent and I always felt that I knew what was happening at each stage. I truly appreciate everything she did for us. Thank you, Nicky! Highly recommended.

Was helped through the letting process by Nicky an munir an were both very helpful excellent service

I recently moved in to a new build extra care facility. Its the best decision i made coming here. Stacey our manager and Tina radis manager have been so helpful with supporting me and i cant praise the staff enough. Nothing is too much trouble for Carl the caretaker who has helped me on many occasions getting settled. If someone is wondering if a community like this is for them i would strongly recommend it.

David was very friendly and explained everything we needed to sort out clearly

Very helpful with me in moving in.
I was well guided so thank you guys.

"I would like to express my sincere appreciation for the exceptional support I received from Nicky Roberts throughout my tenancy process. Her professionalism, clarity, and kindness made an extremely stressful period much easier to manage. Nicky consistently communicated with transparency, responded promptly, and treated me with genuine respect and empathy.
She ensured that every step was explained, followed up when needed, and advocated for me when issues arose. Her dedication and human approach stand out in a sector where residents often feel unheard. I am truly grateful for her assistance and would highly recommend her to anyone navigating the housing process."
THANK YOU NICKY

Friendly, understanding and profesional Lyndsey Sharp is a great assett to your company.

The housing Officer Lindsey was so nice and professional and was really helpful and guid me through to a successful march out

My first move-in to SFA was smooth and comprehensive; thank you David Bruce, very professional and helpful.

Housing officers appreciation review

Seruwaia Bevu and female colleague (sorry I can’t remember the lady’s name) (pre move out appt) and David Bruce (move out), housing officers at Catterick.

Tom Lang, housing officer at Colchester.

All very friendly and helpful, made the whole process a lot easier and less stressful than it used to be.

Great assets to your teams.

Thank you all involved.

It took 4 months to fix a hole in my roof and 6 weeks to get scaffolding taken down that span nearly the full length of my three bedroom house. This was to repair three times towards the side of the roof.
This fault was reported in March and the repair was not done until June. This meant rain water was getting into the property.
I had to chase to get the repair done, chase to get the scaffolding removed. I explained this mass of scaffolding was making moving around and accessing my garden very difficult and increasing.
I was told scaffolding would take 2 weeks to come down.. not 6.
I had personal property damaged, couldn't open my windows properly at night to help cool my house through the heatwaves we are had.
I could only get an update if I chased them.
The people that can actually help all finish at 4:30pm which means they start wrapping their day up at 4pm. So those that work full time will struggle to get anything done.
No one knows what is happening, how to actual deal with issues in a timely order or provide the correct information. A lot of staff are abrasive and don't follow through when they say they will.
I never thought I would wish for Carillon to come back but I really do.
This system of using Pinnacle as a, I don't know useless go between for the people reporting repairs and the people actually doing the repairs is useless.
This is not the only issue, just one of many.
I would not recommend this company and certainly not for those in Military properties, if I could give minus stars I would.

EDIT
It wasn't VIVO that I was having to deal with and getting the run around from. Pinnacle needs to not blame others for their failures.
Your our point of contact, your responsible for ensuring that communication and that everything is booked properly, repairs are done within a responsible time scales. VIVO don't know when or what repairs need doing or have finished without getting told from Pinnacle. Also telling me it's fine now because it is gone, yep it took 4 weeks to long and caused damage and pain that was not nessecary.
You can't even get the point of contact right even though you have been told for the day you took over who needs to be the point of contact. Anyone that can actually help finishes at 4:30, at least with the other housing services they were in until 5 and started earlier.

Had a pre march out in Catterick with David Bruce, very helpful gave me all the information needed to prepare for my march out. Many thanks

Housing Officer, Emma Clarke - very friendly and helpful.

Good support for the Army family housing in London.

Not very happy, bought a house on shared ownership, moved in property as a single mum with my daughter house was dirty, chips everywhere which still havent been done both upstairs bedroom and back doors did not close properly cracks everywhere, hole in downstairs bathroom and even though someone has been in, issues have still not been resolved! just a headache from start to finish with this house!

David Bruce marched us into our new home on the 22nd of July 2026. He was absolutely great! and explained everything thoroughly, made us feel very comfortable and welcome into our new area.

I would strongly advise anyone considering buying a new-build property where Pinnacle are the management company to think very carefully.

My experience has been extremely disappointing. The staff were consistently rude and unhelpful, and it felt like they tried to charge fees at every possible opportunity, often at what seemed like excessive prices.

When it came to selling my property, the process was unnecessarily delayed because requests were handled very slowly, causing avoidable hold-ups and added stress during the sale.

Based on my experience, I would not recommend Pinnacle. If you’re looking at a new-build and they are involved in managing the development, it’s something I would seriously consider before proceeding.

David Bruce completed my March out in Catterick and I honestly couldn’t have asked for a smoother experience. I was very anxious about it all, and David made the whole thing very stress free. Very approachable individual. Made me feel right at ease and relaxed throughout the entire process.

Can’t thank him enough!

david bruce welcomed us into our house at catterick and went through everything we’d need and was extremely helpful! he also explained how to report faults easily. all in all, the march in was so good! couldn’t have asked for a better housing officer :)

Arafat is the best employee of Pinnacle and just a kind person in general !. He's so helpful always goes out of his way to get things sorted out or tries to help himself. Im so thankful that he manages the property I live in.

Thank you so much :)

Sian Aquilina