Pinnacle Surveyors Reviews 

RACIST. Dealing with people at office is a nightmare. The survey was conducted unprofessionally as the surveyor merely scanned the rooms in my house. Missed certain spaces completely and was very rude to my mother. He calmed down when I came home as he wouldn’t dare be racist in front of someone who will understand completely and say something back. The managers at the office are completely useless and rude. Please believe all the bad reviews. You’re letting these people SELL YOUR HOME. I regret allowing them in my home. Please be aware of firms like this. So many people scammed, and for what? Even the experience was horrible.

Very poor service. Spent 15mins under valuing my property by 55k compared to several other house recently sold on the street. Buyer pulled out. Very poor service.

DO NOT USE.
Massively undervalued my house for a remortgage, ~25% under. Complete cowboys, or cowgirl in this case.

I wish i had read these comments before throwing my money away. This company undervalued to the tune of 60k and didn't even bother to use the exact same property which had sold as a comparison.
a five year old could have done a better job.

I can not suggest hard enough for people to avoid using Pinnacle Surveyors, the gentleman who came to value our property barely spent more than a few minutes, provided a very light service and at a time where house prices have increased by 30% valued my property as only increasing by 6% over the same period of time. The property was valued lower than those that have less bedrooms, small gardens and less additional features. When challenged their response was "its close to the railway line" to which I inform you that a property closet to the railway line sold for nearly £200k more than the value of my property.

This valuation very nearly ruined my ability to complete a mortgage extension but fortunately my mortgage advisor say sense that the valuation was inaccurate.

Do not use this firm if you want a fair and reasonable valuation!

We were deeply dismayed by the valuation report provided by John Llewelyn Jones at Pinnacle. Despite receiving two additional reports and an estimate from an estate agent, his valuation of our MUFB was less than half of what others assessed. Moreover, his report was a mere three pages, a stark contrast to the thorough 43-page and 52-page reports from other valuers. To compound matters, the report we received contained numerous errors.

Valuing our property at merely half of its true worth is not only shocking but also insulting. In his report, Mr. Jones mentioned applying a supposed "sufficient discount," which raises serious concerns. We believe a valuer's duty is to accurately represent the value of a property, not arbitrarily apply discounts as they see fit.

This experience has left us profoundly disappointed. We wouldn't even consider granting this company a single star rating. Our advice: steer clear and avoid using this company at all costs!

Had a valuation survey done on our home as instructed by the buyer's lender. Surveyor was here for less than 10 minutes, measured rooms and took a picture of each room and said there were no concerns whilst viewing. I then found out they had devalued our house by £40k despite multiple estate agents valuing the property higher than we sold it for, meaning our buyer has had to find another lender!

I used this company on the recommendation of my mortgage provider First Direct and had a homebuyers survey. The guy that did the survey called me after he completed it and said nothing jumped out at him. There were a few issues on the survey but nothing that required immediate attention. We then went ahead with the purchase. To our horror the walls were absolutely soaking and the roof was leaking like a sieve. We have now had to shell out £7500.00 for a new roof. Put in a complaint to the owner who just batted it off and also the CEDR who just stuck up for the company saying the survey was adequate. I have now taken this up with my mortgage provider because this company are giving the green light on properties that are clearly defective and the surveys are not worth the paper they are printed on. Avoid at all costs!

I would give them a zero if I could. Not a good experience. Find another surveyor that will actually not over charge and and that will call you back.

Do NOT use these f***ing cowboys.

The clown they sent, James Gifford, spent 6 minutes in my flat in relation to this and then gave his valuation based on sales of flats next door which are about half the size of mine!!!

Don’t know why he even bothered coming at all when all he obviously did was use google and he couldn’t even do that properly.

FCUKing muppets ruined my chance of getting out of financial trouble so thanks very much. Maybe employ someone next time who knows what they r doing 👏🏻

Shocking. Came to the house to value it. Allowed access to the loft space and didn’t even bother looking up there. Very rude. Why do the banks use these jokers.

This is the worst company ever don’t use them. Came to my house and a survey and valuation, their valuation was £30k under market value..and they have put to family under stress and emotional., we where about to exchange off contract, but because of their unprofessional valuation, the mortgage lender declined to lend the money to my buyer honestly why no one is listening to all this reviewers!!?why the mortgage lenders are using this company with all this negative reviewers.???the person who visited for the survey was James Gifford

James Kerman conducted a Level 2 Survey and Valuation Report on behalf of Pinnacle for me for a buy to let in March and I was most impressed by the level of information and detail provided. James then phoned me afterwards to explain in depth the information and recommendations in the report which was most helpful.
I was able to obtain specialist reports and estimates based on his report which then allowed me to negotiate a reduction in price and has just led to a successful completion. Money well spent and excellent service. I will recommend James to others.

Pinnacle conducted a survey recently on our property on behalf of the buyer’s lenders. The surveyor (who had only three years experience) downgraded the value of our property by a massive £60000! I was informed by our very knowledgeable and experienced agents that this was unprecedented and it was the largest down valuation they had ever known. Our very attractive property in a desirable location was sold within four days of going on the market for the full asking price. Furthermore we cancelled further viewings from other potential buyers following the offer we received. The fact that the property sold for the full asking price almost as soon as it went on the market confirms that the agent’s valuation was correct.

I was informed by our agents that as the survey was conducted on behalf of the buyer’s lenders we wouldn’t even be given the opportunity to challenge the surveyor’s decision. This apparently would have to be done by the buyers but which buyer in their right mind would challenge such a decision? As a result of all this we have been forced to accept a much lower offer on our property and our future plans have been ruined.

It is shocking that a surveyor with limited experience is making decisions that result in sellers losing out financially. No doubt Pinnacle will be along soon to explain how the company uses certain criteria to determine values but just ignore all that. It should be the market that decides the value of a property. If you are told you must have a survey conducted on your property my advice would be to offer to pay for the survey yourself and choose a local company with a decent reputation and a knowledge of the local market. While there will be an upfront cost, it could end up being the best decision you ever made and ultimately save you a fortune. If I was able to, I would give Pinnacle a zero rating.

Extremely upset with my experience of Pinnacle. I had 3 local estate agents value my property and I received an asking price offer (priced in the middle of the valuations). Pinnacle came to survey/value my property and down valued by a massive £20,000!!! This is less than the 'Zoopla valuation', which I believe is just a rough estimation, and doesn't take into account my new fitted kitchen, newly decorated rooms, or garage conversion which has added a bedroom to the property! I am in a very difficult position now with my onward purchase (which may not even happen), thanks to Pinnacle. I would NOT recommend using this company.

Very impressed with the service provided. Booked the appointment over the phone with a very polite and helpful chap. Appointment was booked in for the next day, and Sam Hare called to let me know he was on his way. Very professional, very knowledgeable (I asked him lots of questions), very courteous and pleasant to deal with. Valuation provided the same afternoon, so overall, a very smooth and pleasant transaction - Thanks!

he rang me up explained everthing to me and he was really nice plus he said if i need toask anything give him a ring

Pinnacle helped me complete a HtB valuation. I found their service to be prompt and professional. Their friendly staff were responsive and polite in all correspondence both in writing and via phone. I would highly recommend.

Quick, reliable, efficient service

Prompt communication and fast, quality turnaround. Couldn’t have asked for anything more. Thank you!