We were absolutely thrilled with the help and support provided by Laura Judd. Her patience, tolerance, professionalism, expert knowledge was absolutely first class. I can be critical by nature, but th... Toon meer
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Lees wat reviewers zeggen
I've booked a few cruises with PC/Iglu and been very happy every-time. Glen helped me sort-out this booking as I had a couple of queries. He was excellent, professional, knowledgeable and knew his... Toon meer
We have used Planet Cruise before and had a bad experience. Today was totally different. We spoke to Seb Nalden, he made me feel at ease, explained everything thoroughly. Top marks Seb, I will be deal... Toon meer
Amber made our booking so simple. Gave us so much information and detail about the whole holiday, answered all our questions and also tailored the holiday to suit us by making alterations and also ad... Toon meer
Bedrijfsgegevens
Over Planet Cruise
Geschreven door het bedrijf
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Contactgegevens
1 Quay Point, PO6 3TD, Portsmouth, Verenigd Koninkrijk
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
4,8
Uitstekend
12K reviews
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Exceptional Service
As returning customer when booking our cruise went very smooth, Kate was exceptional, getting our cabin which we asked for, will definitely use planet cruise again.
9 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I couldn't disagree more with the…
I couldn't disagree more with the description about experience. I have never had such bad service. Every question I ask about my booking takes a week or more, if at all, to answer. I absolutely detest using them, I hate the fact that I have paid them £9000 to be treated so badly.
15 juni 2026
Review zonder uitnodiging
Antwoord van Planet Cruise
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you have experienced these delays and felt let down by our communication.
We have tried to call you directly to apologise and discuss your booking, but unfortunately, we haven't been able to get in contact.
We always aim to provide straightforward, reliable support, so it is incredibly disappointing to hear that you felt passed around rather than looked after.
Your experience does not reflect the high standard of customer care we strive for, and we are actively working to make our communication simpler, quicker, and more direct.
If you would like to discuss your specific booking and concerns further, please do not hesitate to contact us directly.
There are a few ways to get in contact:
Live chat: Connect with us via Live Chat in My Booking.
Phone: Our customer service team is ready to help you.
Kind regards,
Customer Experience Team
Kirsty smith was great with us today on…
Kirsty smith was great with us today on the phone
Did everything we wanted Thanks
14 juni 2026
We have booked a cruise previously with…
We have booked a cruise previously with Planet Cruise without any problems. We therefore, thought that we would go back and book a second cruise.
Easy to book on line with good communication.
7 juni 2026
Start to finish with booking procedure…
Start to finish with booking procedure is very good
6 juni 2026
Efficient and immediate access to cabin…
Efficient and immediate access to cabin availability and pricing and all the add ons were included
13 juni 2026
Efficient and helpful to get the cruise…
Efficient and helpful to get the cruise we wanted.
13 juni 2026
Do I need to give a review 3 or 4 times…
Do I need to give a review 3 or 4 times a year...every time I book with planet cruise?.NO....this speaks for itself
5 juni 2026
This is the 5th cruise we have booked…
This is the 5th cruise we have booked with planet cruise always great value. keep us informed all the way. better price than the cruise line's direct.would recomend
4 juni 2026
Jamie was very helpful and helped us…
Jamie was very helpful and helped us book the holiday we wanted
5 juni 2026
Cruise booking
A great friendly . Easy to use .booking agent friendly and explained every step of booking making it a great experience . Have recommended to friends and family . Thank you planet cruise.
10 juni 2026
Superb service once again from planet…
Superb service once again from planet cruise Antony was knowledgable and very attentive nothing was too much trouble and he left us confident that our trip will be as successful as ever
10 juni 2026
Second time of booking via Anthony…
Second time of booking via Anthony Harrison and was a very good experience. Easy booking process and very informative
10 juni 2026
Excellent service.
Our travel consultant Millie was excellent and very helpful and nothing was to much trouble, will be using both planet cruises and Millie again.
Thank you.
3 juni 2026
Great service
10 juni 2026
Mark was very helpful in helping u…
Mark was very helpful in helping u chose the right cabin and helped us through the booking process, very polite and considerate.
8 juni 2026
First Class Amazing Agent
Amazing Agent, booked 2 cruises for myself and also my sister. Unfortunately lost one of the cabins due to not being able to use two payment cards. Therefore process took a little longer but we got want we wanted. Agent extremely helpful, knowledgeable, calm and efficient.
9 juni 2026
The lady who dealt with our holiday…
The lady who dealt with our holiday details, a Ms Jessica Peters, was excellent in assisting with our choice of cruise & details. An asset to the company.
21 mei 2026
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