Planet Reviews 

My experience was great! I bought 2 houses from planet and refer my friends and family! Krista and her team are caring and go above and beyond! Thanks again!

I am extremely disappointed with Planet Home Lending and the complete lack of accountability shown by their team. My experience with them has been nothing but frustrating and unprofessional.

Recently, I discovered—on my own—that my mortgage payment was about to double due to an issue with my property taxes. What’s most upsetting is that no one from Planet Home Lending even contacted me to inform me of such a major change. I only found out because I happened to log in to my account while making other updates. When I called to ask about it, their response was, “We were going to call you.” That is unacceptable for a company that handles something as important as a mortgage.

When I tried to get this issue resolved, I was told there was no claims department or any process to handle errors made by their own staff—despite the fact that my property taxes were supposed to be included in my monthly payments per my contract. Instead of taking responsibility, they simply said all they could do was a “spread” to figure it out. That’s not a solution.

When I asked about insurance coverage—such as Errors and Omissions or professional liability insurance, which most financial companies carry—I was met with resistance. The representative refused to provide any information or documentation and acted as if I was asking for something unreasonable.

To make matters worse, one of their representatives, Melissa, actually hung up on me after I repeatedly asked to speak to a supervisor. The person who finally helped me, who wasn’t even a supervisor, said she reviewed my closing documents and confirmed that the property taxes for both properties were supposed to be included. Yet the supervisor completely denied that and kept interrupting me every time I tried to explain the situation.

This entire experience shows a complete lack of professionalism, communication, and customer care. Their staff contradict each other, fail to take responsibility, and treat customers rudely. I’ve received no real help or resolution, just excuses and deflection.

I would not recommend Planet Home Lending to anyone. They mishandled my account, failed to communicate, and refused to provide transparency or accountability. If I could give zero stars, I would.

As a first-time home buyer, I was completely clueless about what the process of purchasing a property involved. Nick, Ashley and her team from Planet Home Lending made everything so easy — she took care of every detail and guided me step by step through the entire process. She was patient, knowledgeable, and always available to answer my questions. Thanks to her, buying my first home was a smooth and stress-free experience. I highly recommend Planet Home Lending to anyone looking for a dedicated and professional mortgage team!

Buying my first home was a big milestone, and the team at planet lending made the entire process smooth, stress-free, and even enjoyable! From the very beginning, they were incredibly friendly, patient, and took the time to explain every detail so I always knew what was happening.

They answered all my questions (and I had a lot!) with genuine care and professionalism. Communication was excellent. I truly appreciated how they treated me like a person, not just another client. Their warmth and dedication made such a difference, and I can’t recommend them enough to anyone buying their first home or refinancing.

Fantastic experience with Frank Brandt and Jennifer Roper. They made the process so easy that it was almost too good to be true. I still can't believe how smooth everything went. They were quick to reply to questions, explained requirements wonderfully and were generally a pleasure to deal with. Highly recommend!

Matt was very knowledgeable about the process and very patient and willing to answer many questions for us as this was our first time ever with a mortgage and also first time refinancing so it was a lot of information and he was happy to help at every step. Matt is fantastic and would be thrilled to work with him in the future.

Year one Planet Home Lending made two home insurance payments for the same policy. Put my escrow in a deficit and made no effort to correct the error. I was able to contact them and after hours on the hold was told to contact the insurance company to work it out with them.
Year two I changed insurance companies and Planet Home Loans made the insurance payment on 17 Oct for a policy that was good until 1 November. Paid it before I was able to cancel and put new policy in place. The real issue though, escrow balance was over $4,700 on 1 Oct, They made a payment of $2,520.04. They issues an Escrow advance for the $2,520.04 and sent me a letter that my escrow was short and they had advanced funds to me to pay the insurance. The insurance was not $2,520 and escrow was not and would not be short. Now trying to get anyone on the phone is impossible. I've been on hold for over 2 HOURS.

This is by far the worst mortgage company I have ever worked with. I’ve called multiple times to make payments, only for them to fail to process them correctly. The first time, they sent my husband to collections and destroyed his credit. This time, I caught their mistake before it happened again, but now I’m stuck fighting just to have a false late payment removed.

They’ve wasted so much of my time disputing something that should have been handled correctly in the first place. When I call to make a payment, I shouldn’t have to double-check that they did their job. As soon as we’re able to refinance, we will be switching companies!

I had nothing but an absolutely great experience working with Troy from Planet Home Lending. I had worked with him years before on another home loan, so I reached out again this time and I'm so glad I did. He was super responsive, knowledgeable, and helpful. I am very picky, but he did not disappoint - he is truly amazing at what he does! Thanks so much, Troy.

Maralee and Richard were amazing and helped the whole way through the home buying process. I’ve bought 3 houses now from her and each one has been a great experience. Thank you so much for all your help !

Every person is a different experience, and ours with planet Home Lending was unique and more professional than traditional banks.
Thank again for making our dream come true by letting us obtain our new home.

Refinanced our loan and it was super easy. Thanks Shane Deeley!

Everything was fine up until we actually needed them to interact with us.
Once our home was under contract for sale, we were in the process of filing an insurance claim to have a roof replaced. The insurance company successfully sent over a check to have planet home lending to endorse it. After a 6 to 8 week period of waiting for them to review and endorse, they were supposed to send it back to us via a prepaid overnight shipping label that WE paid for to have the check come back in time for the timeline of the sale of our home.
Apparently in this process, they misplaced the check that was worth over $11,000. It will now take another three weeks for our insurance check to be reprinted, sent back to this godforsaken company for review, and ultimately delay the sale of my home because of their incompetence
I do not recommend this company, and I will be telling my friends, my family, and especially my real estate clients to avoid them like the plague.

I wanted to express my sincere appreciation for the exceptional experience I had recently. From start to finish, the entire process was remarkably smooth and efficient – the most streamlined I've encountered in my experience. This is a testament to your team's dedication to providing outstanding service. In particular, the customer service and communication were truly exceptional. Every interaction was prompt, helpful, and professional. The clarity and proactive communication throughout kept me informed and reassured every step of the way, minimizing any potential stress or confusion. I was consistently impressed by the responsiveness and willingness to go the extra mile. I wouldn't hesitate to recommend your services to anyone. Your commitment to excellence is evident, and I am incredibly grateful for the positive experience. Thank you again for making this such a seamless and pleasant process.

Nick from the Lehigh Valley office was awesome to work with! He helped us get our mortgage for our new investment property. Extremely thankful for him!

My loan officer, Rick Scherer was instrumental in helping me get my credit in position to qualify. When ready the process was seamless with great communication the entire way. Highly recommended

It’s been a great experience. Deb and Rob were very responsive and thorough throughout the process!

Marjory and Allison are the best of the best! We worked with them for the purchase and the sale of a home in December 2024 and Jan 2025 and again in August 2025 for a refi. They are hands down the most knowledgeable, friendly, and responsive in the industry. We are grateful to partner with such amazing ladies when dealing with major life events/purchases.

I worked with Erik and Tera on my refinance and they were outstanding. The process was smooth from start to finish and they kept me informed every step of the way. Both were professional, responsive, and went above and beyond to make sure everything was handled quickly and correctly. I couldn’t have asked for a better team to work with. I’ll definitely be using them again on future deals.

RJ was wonderful! My husband and I were purchasing a home from across the country and RJ went the extra mile for everything. He was available when we needed him and explained the process as we went through and made sure everything ran seamlessly. He definitely did what he could to take the stress out of the whole process for us, which given our situation was so helpful and much needed.