plumbforcedirect.co.uk Reviews 

A plumber from this company was supposed to come between 1-3pm. The operator said they’d send me a confirmation sms. Didn’t receive it and called two times to check if they are coming. Both times re-assured the plumber is coming. After 3pm and no one has come. I tried to call them and they turned off the line. It’s 4:28pm and no communication, no plumber. Absolutely horrible experience. Please avoid at all cost.

I was charged £558 which is £159 more than Vaillant's fixed price out of warranty repair cost (£399 including parts). The engineer replaced the PCB board - a 5 minute job. The circuit board costs new £189 or used with 12 month warranty £40. The replacement board did not look new.

I booked a plumber but cancelled within half an hour because I managed to fix the problem myself but still got charged £120
Be aware because the cancellation fee was not mentioned at the time of the booking.

I called this company today in order to find out more about their prices and to book them to repair a leaking shower. The lady I spoke to was condescending and made me repeat myself a few times when the call started. I have a slightly pronounced French accent - not one that means you can't understand me - yet she behaved as though it was hard for her to understand me. Then when I asked how much they would charge, she quoted me a price that is different from the one advertised on their website. I had to probe for her to clarify and give me more details. At the start of the call, she asked me for my postcode and address to check whether they had someone in the area they could send- and asked me a few times whether I wanted to book. As I was probing their prices, she must have gotten fed up and then out of the blue told me suddenly they cannot offer me that service - they do not have any appointment to offer me! I am utterly appalled and will never ever contact this company again.

AVOID. I had the unfortunate experience of dealing with a chap called Scott over the phone and Reece the “plumber” in east London in-person.

This is a frightfully unprofessional outfit, I was hung up on, the tradesperson has arrived without any adequate tools or equipment, in a vehicle that was falling apart. I have been lured in by their website and claims and in actual fact they have no ability to carry out what they promise.

Not to mention I was quoted 3 times the going rate - I simply wanted a dishwasher disconnected and a new valve fitted. Embarrassing company.

AVOID.AVOID.AVOID
Blocked drain which they charged £586 including VAT. He was here for about an hour and used rods and sulphuric acid. Finally cleared the blockage. However, the very next day the drain is blocked again! Plumbforce said they cant send anyone for another 2 days. That means 2 days without using the toilet! I called another company who came within the hour and charged £250, used cameras and jets and cleared the blockage. He said the reason it is blocked again is because the other company didnt use drain jets to clear it properly! Plumbforce dont give refunds - convenient. When my wife tried to call the guy hung up on her.

Awful Experience – Avoid Both Companies
Plunger ltd and Plumbforce Direct
Please be aware that Plunger.uk.com and Plumbforce Direct appear to be operated by the same individual. I contacted Plunger.uk.com for a boiler repair due to a leak. An engineer came out, quoted £400 for the fix, and payment was taken by Plumbforce Direct.

Shockingly, the engineer left after only 30 minutes and the boiler was still leaking. He never returned to complete the repair. I spent over a week trying to resolve the issue, but my calls and messages were ignored.

When I disputed the charge with my credit card company, I was told the business provided a “job completion sheet” signed by me — which I never signed. This is incredibly concerning and dishonest.

This has been a deeply frustrating and costly experience. I strongly advise others to stay away from both Plunger.uk.com and Plumbforce Direct.

Extremely unprofessional and dishonest service. Took payment without completing the job and resorted to intimidation when questioned. I had to hire another company to do the job. Strongly advise avoiding this company.

PLEASE AVOID/ MAY ALSO BE UNDER PLUMBFORCE DIRECT. came out to my flooded basement in sept 24 as needed drainage specialist. Worksman drilled a hole out of my wall by the radiator saying its leak was the issue. When the emergency plumber had said it wasn’t the radiator ( as too big a flood and also heating and water was fine) . No leak found by the radiator, so he said he would come back to check on the job. Company invoiced me £456 for job and any remedial work, but then took £466.80 when I paid online.
They then never contacted me back. I chased the company for a week, eventually on 2nd october they send out 2 other guys, who immediately said the problem was definitely not the radiator and was groundwater or pipe issue. They said it was wrong what the previous guy had done, and that they would report back to the company.
I heard nothing back from the company and then for the next week when I tried to call, the main people, Scott or Sylvie would just hang up on me.
I tried to email, but no answer.
Aweful!! no idea how they get away with this.
I had to get basement specialists to come and sort out issue, and I still have a hole in the wall that they left, that I have to pay to fix.
Date of experience: 27 September 2024

Twice we booked a simple tap repair with this company, both times they did not show up (did not bother to call or email to say they were not coming). I called them again to give them another chance and rather than making good of a bad situation they decided that they can't offer services to me, as if it were my fault. What a waste of time, I wish I had read these reviews before booking.

Basically my review is most of what everyone else on the 1 star reviews have said.
-Engineer does not arrive at the time they say they will, kept on getting told 'he is outside, he is at the door', mean while I am waiting at the door.
-Charged me £175 when I should have been charged £75 and now waiting for a refund that hasnt arrived.
-Scott answers all calls and NEVER calls back, says what you want to hear.
-DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.

🚨 WARNING: READ THIS BEFORE USING PLUMBFORCE DIRECT 🚨
Company: Plumbforce Direct (Plunger.uk.com)
Invoice #: 3240
Date of Experience: 12 March 2025

This is a formal warning to any potential customers considering this company. Proceed with extreme caution.

I was charged £630 for a job that was incomplete, poorly handled, and entirely unprofessional. The engineers displayed inappropriate behaviour, used foul language, and lacked basic courtesy. Despite promising a return visit with necessary parts, no one came back. To make matters worse, my heating failed completely following their visit.

I was repeatedly promised a full refund by a representative named Scott, yet no refund has ever been issued. Every follow-up has been met with excuses, conflicting information, and eventually, complete silence. My calls have now been blocked, and my emails are being ignored.

As of 9 April 2025, I am still chasing the refund and receiving no communication. I will now be escalating the issue to the following:

Trading Standards

Gas Safe Register

My bank (to file a debit card dispute)
This experience has been stressful, costly, and unacceptable. Consumers deserve better. If you've been mistreated or ignored by this company, know that you have rights, you can contact your bank and raise a debit/credit card dispute immediately.

Abhorrent company, no morals, no class, no ethics.

Remember to raise a card dispute with your banks, they also should investigate

If you have been scammed by these people, remember to raise a Debit/Credit card disputes with your bank or card company.

Your Bank should investigate this fraud company, please remember to raise a credit / debit card dispute with your BANKS.

You been scammed by these scammers? plumbforcedirect. co. uk take action

Scam company - services not rendered and deposit taken. Big clue: trades charge by the hour and will not ask for a total amount paid prior to completion of work.
All other feedback against this company speaks for itself.

Do not use - they are a Rogue Trader and will cause problems in order to fix them at higher costs. No chance of getting any decent Customer Service or Refunds.

If anyone else has this misfortune, do what Salim and I have done and report to Gas Safe, Citizens Advice and Trading Standards. I'm looking into taking this further through the courts.

You are also able to report the company to The Insolvency Service and Action Fraud.

Help shut this company down!

If I could give 0 stars, I would. I should have checked the reviews here before booking them.

I booked them for radiator repair in January, was charged almost £600 for a radiator valve replacement. I wasn't there to see what was done, but according to my tenant, it was only a valve replacement and took less than 15 minutes. I called the company repeatedly as I wanted an invoice and a summary of what was done, but 3 months later, neither invoice nor job summary are still not forthcoming.

There is no complaints procedure from what I can see on their website. When I call them, Scott fobs me off and rushes me off the phone.
Anyway, 2 days ago the radiator stopped working. I called them again as there is a 12 month guarantee on their labour. Was told by Scott that engineer will be there next day. Engineer didn't turn up. Called Scott again, he said someone is definitely coming. There was no confirmation, neither by text nor email. No one turned up at all.
I'm not surprised, I'm starting to suspect they did a shoddy job and don't want to rectify it under their '12 month guarantee'. There is no complaints procedure, and no way of holding anyone in that company accountable.

I looked them up on Companies House and Stuart Hall, the director, also owns a plumbing/heating company called 'Plunger Ltd', which also has terrible reviews here on Trust Pilot, with customers complaining of pretty similar issues as Plumbforce Direct Ltd.
My next step will be a complaint to Trading Standards.

Constantly having to call them when they said they would do something/call back and did not - that should have been a clue.
They quoted 3 hour job at £569 +VAT (£682.80) of which he said, £227+VAT (£272.40) for parts. A corgi 2 port valve and fuse spur.
Engineer 2.5 hours late. I photographed the part he brought, and checked prices. I'd remembered that this part was replaced maybe 12 months ago and did not cost nearly that amount. The engineer also did the school run during the work and then Scott complained the job had taken longer than 3 hours. 2 radiators are not working to capacity when the engineer left.
I spoke to Scott at the end and politely asked him why he was charging ££272.40 for a part that is available for £63.60 inc VAT. I reasonably said, I'd expected him to take a mark up, but not x5 or 500% of the actual cost. Scott talked over me but did not answer the question which I politely asked over again, asking him to address it. He ignored it and just went straight to 'Right then, I'll put this in the hands of accounts if you won't pay'. Again, I asked him to address my reasonable question. The engineer said to me, I advise you to pay because he is getting solicitors on it. I'm ok with that because we are a big family of lawyers, but others might be intimidated. Scott then called the engineer and told him to remove the part he'd installed and undo the work I'd already paid 50% for! The engineer told Scott it would take a good 4 hours. Unbelievable! I asked the engineer to leave immediately.
Daylight robbery along with a bit of thuggery.
Scott just called me back, but then hung up on me.
I doubt the five star reviews on their website are genuine. How can they be when they only muster 1 on Trustpilot, only because it's not possible to give a zero!

I made a booking for an engineer to inspect the boiler. No one turned up. The booking agent assured me another engineer would attend the next day and no one turned up again, even after I called 30 mins before the agreed time and was assured the engineer was en route.

Do not ever use this company. They are fraudsters. I booked them for a boiler service. The engineer turned up 2 hours late and said boiler flue was damaged and there was a danger of carbon monoxide poisoning. He also said the boiler was unsafe and should be replaced. The engineer turned off the gas and the boiler and offered to come the next day at 10am to install a new boiler and replace the flue. All I had to do was pay a £500 upfront deposit. The estimated cost for installing the new boiler was £3,000. I was about to pay the deposit when I thought I’d just have a quick check on Trust Pilot. I was totally shocked to read the endless appalling reviews. I then rang the company to cancel the booking. They put the phone down on me. I then booked another company to confirm whether or not I needed a new boiler and whether the flue needed replacing. It turned out the boiler is fine and a service cost £140. The flue did need replacing and this work cost £350. Plumforce contacted me the next day asking me to pay for their visit. I asked if they could send through an invoice with the paperwork to confirm what work had been carried out and what they had advised. I explained that after reading the Trust Pilot reviews I couldn’t trust their advice and I had had to book another boiler engineer. I haven’t heard from them since.

Avoid! We had a boiler issue, the engineer open the boiler and touched the pump with his hand 3 times (no other checks at all)and said that you need to replace the pump, it's very hot and broken. The quote was around £600. Then he tried to convince me to replace the whole boiler which costs around £2000. They still charged me the call out. I called another engineer today, He came and opened some valves in the boiler, it's working again. He said the pump was stuck. I asked him if I need to replace the boiler, He said no, it's not that old.

Issue with a slow leak on the pipe with water coming in. Plumber BEN decided to disregard all our thoughts and dismissed them, and got us to pay £500 to fix the waste pipe. This didn't work. He returned to put something around the original leak. Told us it was a permanent fix. This didn't work.
Now trying to gaslight us and are ignoring calls and messages, looks like they're trying to internally blame each other.