plumbforcedirect.co.uk Reviews 

I regret so much not using trust pilot before committing to have this company service.

To make this story short I requested a service, got charged for the visit the technician couldn’t fix the issue nor they had anyone to fix it and got refused to have the money back.

Would not recommend anyone to trust this company for any of the services.

Be very careful of using Plumbforce Direct Limited, they claim to provide free estimate, saying that simple drain cleaning would cost £110 plus VAT and then immediately say that it need pressure cleaning so the new charge would be £325 plus VAT, a job in their own words would take typically 20 minutes. Their payment provider Takepayment are not PCI compliant and say that AMEX is accepted but Plumbforce say verbally that AMEX is not acceptable. Be very careful

The job was to urgently replace 3 broken electric storage heaters and replace a tap. Plumbforce (Scott) agreed to do the job in 3 days for £2092 if I paid in advance.
It took them 3 weeks and they refused to remove and dispose of the old heaters saying their driver ‘Couldn’t Park’. This resulted in a very long argument during which their general manager said ‘we’re a multi milion pound company and we will crush you in small claims court’. He then quoted me £390 extra to remove the 3 heaters. I got a quote for £80 from Tiptapp and he agreed to pay half (as a goodwill gesture). I paid, he asked for an invoice which I sent.
Despite being a multi milion pound company, that £40 seems to be too much to pay and I’m still waiting 4 months later.
Absolutely awful company, do not use!

I wish I had read these reviews before booking Plunger - they charged me £418 for a `report' that was completely useless. They refuse to discuss the issue and have even put the phone down on me twice! Avoid at all costs!!!

This is a review for Plumbforce Direct Limited (4 Old Park Lane, London WK1 1QW, United Kingdom) plumbforcedirect.co.uk managed by Scott. This company is really a SCAM. The plumbers could be decent people but the company's manager, Scott, is very dubious. They charged astronomical prices for changing a boiler's valve (£1475) and recommended changing the water pump (another £1200) when, most likely, changing the entire pump was not necessary. Not only that, but days later i realized that although the invoice that the plumber handed me said £1277 for the valve, the amount they took from my credit card was £1475 so nearly £200 more. I have tried to get a refund but after talking numerous times with Scott since early October, he admits the overcharge, but I have got nowhere. He promises to call back and never did, or that the refund will be with me in the next few days but it never is. I have now read similar reviews for them in Yelp - i should have done that before calling them for the jobs! This company should be investigated.

Jason was warm and friendly and worked endlessly to get my problem solved!! So grateful you sent someone with experience and love what he is doing....now let's hope I never ever ever need a boiler repair again as it is very very expensive.... But if I do...ONE CHOICE PLUMBFORCE DIRECT is who I will call!! THANK YOU...again JAson was a true blessing during these scary times.

We had the worst experience with plumbforcedirect.co.uk
The engineer that came was hot headed and irrational. He came late due to traffic and was blaming us for the traffic. Also he was complaining that he needed to go to another job. His name is Ryan. He spoke in a very rude manner which has spoiled my mood. If your job is customer facing then you need to be able to liaise with all types of customers.

There was some miscommunication with their Manager that needed to be sorted. The lady Silvie was being rude.

They charged us £132 for 10 minutes in the house. And what they agree with you on the phone call they don't put it in writing. I should have seen this red flag!!

DO NOT do business with this company as they are unprofessional and all they want is your money.

NO customer skills from the whole team.

Atrocious service. On the first appointment, the plumbers didn't arrive at their appointment time but provide no forewarning. I found myself constantly having to call Scott at the office who'd make promises on the plumbers behalf, which rarely were kept.

After examining the work needed & taking a deposit to order parts, the plumbers left with two of my mugs... there's been no attempt to return these.

After hearing nothing for 3 weeks, I called back to ask if parts have arrived. Apparently they had so I was able to book in another appointment - rather than being late, the plumbers just never showed up so I had to reschedule to another day. Again I'm the one doing the leg work here. Finally a plumber shows up without the parts, takes a look at the work and says he'll look into whether the parts have arrived (I also asked him to look for my mugs...).

I ended up asking for my money back. Scott promised i'd have it within 5 working days - this was nearly 2 months ago.

Further follow up. Formal written complaint ignored. When I called to follow up, they hung up on me, not once, but twice, and now will not answer the phone.
Finally, got the job done by another company for around 25% of the price PFD charged.
>>>>>>>>>>>>>>>>>>>>>>>>
For simplicity, I'll just copy & paste my email complaint to Plumb Force Direct:

Callout booked regarding blocked kitchen sink. Original guidance on price was £110 + vat, I believe. Final price was £349 + vat. No explanation of how it went from one price to the other. Paid it because the job just needed doing.
Invoice received, only provided description as "unblocked sink with machinery". That gives me no guidance on cause of blockage (e.g. tenant behaviour), or work done to resolve the issue.
My understanding was that if the issue wasn't resolved by their work, Plumb Force Direct (PFD) would visit again to resolve the problem, free of charge. I reported that the problem remained within a fortnight, that the water wasn't draining away properly, as it was before.
Another appointment was booked for Thursday 25th November 2021. The engineer simply did not turn up. A no show. No cancellation phone call, no apology, nothing.
Another appointment was booked for Thursday 2nd December 2021, between 2-4pm. Engineer didn't turn up until well after 5pm. No call to say he was running late, no explanation, no apology.
When I called the office to find out where the engineer was, and if he was even coming at all, Scott got the engineer on the phone, I could hear the engineer shouting "FFS" (he used the full words, rather than the letters - let me know if you need to explain the acronym). Your engineers don't turn up, then turn up when they feel like it, and then have temerity to get angry with the customer! If anyone had a right to be frustrated, surely it was myself or my tenant.
Once the engineer did finally arrive (called Michael apparently), the tenant said "he pottered around, went downstairs, and just disappeared"! Not just rude, but plain bizarre! I asked her if he had checked anything or done any work. She said "no, he just disappeared".
For both appointments, the tenant has booked time off work to stay home. Understandably, she was furious.
More than once, I have asked for a report on the job. Basic information, like what caused the problem, and what was done to fix it. Invoice received, only provided description as "unblocked sink with machinery". That gives me no guidance on the cause of the blockage (e.g. could be tenant behaviour), or work done to resolve the issue. Yet your team seem to believe this is detailed enough to replace a job report.
I have spoken to Scott several times now, asking for follow up, a job report, and even a call back from the directors. Have not had any call backs or promised actions delivered. So, have had to chase Scott like a child.
I have found Scott (and in the last conversation, Sylvia) to be continually abrupt, rude, not willing to listen (let alone empathise), and criticising me for talking too much. Sylvia even laughed / scoffed, while I was explaining the history of the issues, during the last conversation. I stated I didn't find this funny, or cause for mockery. They have taken the rather inappropriate attitude of attacking the customer, rather than focus on PFD's own failures and shortcomings.
The last conversation I had with Scott & Sylvia was solely focused on making sure that there was no way that PFD would be visiting again without charging. I did not even raise that as an issue, but that was all they were interested in. Not seemingly bothered by any of the above. By the way, it kind of undermines a complaints process by deciding the outcome in advance of the complaint even been investigated by the appropriate senior manager.
There seems to be an odd assumption that I would even like to book PFD for another job. Last time I checked, I am not mad (the first sign of madness, etc, etc......). And the tenant (she lives alone) has stated that she doesn't believe she would be comfortable with an engineer from PFD
I wish I had read the Trustpilot reviews before booking you. Feel free to read them. They tell their own story, with particular reference to Scott. I shall be posting my own review shortly. Not that you bother to read them, mind.
Last, but not least. Despite knowing all the details of the complaint, PFD insist I waste further time putting it in writing. No respect for the time wasted by their customer.

Had plumbforce attend break down as my own engineers were busy and on courses.
Someone arrived called and said new two port valve required.
Asked if he could change it while he was there replied no.
Would have to come back.
Asked for a price £1700 + Vat.
Asked if he knew that I am a M&E company and I could do it for less than £350.00
Told him to leave.
Had call bit later from office sorry did not know I was in the trade can now offer discount of £900.00
Told them to take call out fee and leave it
My boiler engineer attended at the weekend found fault TRVs had been turned off by some idiot in the office.
Everything working fine.
What can I say its companies like this which give the rest of us a bad name.
Waiting for call back I would like my callout fee refunded.

There are so many similar reviews below I’m annoyed at myself for not checking these before contacting Plumbforce, but hoping my review will ensure no one else makes the same mistake as they are scammers.

My shower wasn’t heating up, due to the thermostat valve in the shower. Plumbforce came over agreed that was the issue, found ‘the cost’ of the part, and asked me to pay half then and then half after the job. They left my shower temperature dial hanging off and broken.

Similar to reviews below, the engineer never turned up at the agreed time, and after countless calls to Scott where he lied saying they were on their way, no one ever turned up. Scott even asked the engineer to call me to explain but the engineer just told me I was being lied to by the company, he hadn’t been working when Scott said he was on his way, and the part hadn’t even arrived.

After weeks of more useless conversations with Scott, I asked for a refund which they ‘obliged’, however this never appeared in my account. After more calls I received a credit note via email as if to prove I would get one, but of course nothing has come through.

This company is a scam, pathetic and embarrassing, I really don’t know how they can live with themselves.

Even if you decide to go with them after reading all the reviews, do not pay any money up front, I have now had my shower successfully fixed by someone else and they only charge after completion which now makes total sense. They were also half the price Plumbforce quoted, indicating they overcharge.

Don't waste your time even contacting these people. Total sham and should have their business licence revoked. The job I need doing, re-solder one cracked copper T join as it has a very slow leak. Called up, and was very confidently told this was a super simple and quick job, no worries. £110+VAT quote on the phone, so booked the job. Waited a few days for my appointment which was fine. A plumber and an apprentice arrived on the day, had a look, said they couldnt do it and they had to remove large sections of pipe and re-do it all, which was very unecessary as all the other pipes and joins were fine. After reminding him that the job I need doing was resoldering one join, he decided to agree to do it that way and said he would go back to his car and contact head office. Then he decided to send the apprentice back to my house to tell me that the price would actually be something like £350+VAT. So much for my original "quote". When I asked why it was so much, the apprentice had no response and just said "thats what I got told to say", and when pushing for more information, said "oh well we dont have a part for our torch so we need to buy that". I wouldnt say you're a plumber if you dont have the appropriate torch to solder a copper join. The "plumber" didn't even give me the time of day to explain the situation to me, just drove off. When I rang up to speak to head office, the man on the phone said he would investigate immediately and call me back in 2 minutes. He didnt (surprise surprise). So I then had to call back again, and all this guy could tell me was "thats what it costs", which I know is a total lie.

In summary; these people will waste your time, try and rip you off, then not even speak to you. Pathetic really. I'd be embarrassed if I had anything to do with this company. Classic bait and switch dodgy company. I feel sorry for anyone that has had work done by them as they clearly would have paid WAY too much.

Plumbforce Direct tried to scam me.

First off, I'm an engineer. I told the boiler engineer this, which was something I found particularly brazen that they would still try to scam me. I looked at the fault codes from my boiler, and they corresponded to either a faulty sensor, or a faulty circuit board.

When the boiler engineer arrived, he told me that I'd need to replace the pump and the expansion vessel, and that they'd replace it for me for about £1000. They also offered to install a new boiler for £3600.

I then checked online for genuine parts and found that both these components would have set me back <£200. So on the highly unlikely chance they'd get components at the same cost as me, they're offering the replacement labour at £800.

I ended up replacing the sensors and circuit board myself. It cost me £60 and 15 minutes of my time.

This is a predatory company that will upsell bogus services to unwitting customers. Completely fraudulent practices.

I called plumbforcedirect for a toilet partially blocked drain. They said they would have sent someone the day after – someone able to unblock the toilet – for the price of 85 pounds. I asked if he would be able to do this type of job and they said yes.
The day after, the man arrived, he flushed the toilet and he said: “it could be a block” (which I already knew) and said that the job would have cost 350 + VAT.
I did not accept and complained that they told me 80 pounds on the phone. He said that he needed a machine to do the job and that was that the cost. I said I would not have paid such a price and then they asked me to pay 102 pounds. I complained again that this was not fair, as I was paying for nothing, as the man did not do anything, not even tried anything, but he said this was for “the call”.

Is what this company do illegal? No.
It is unethical? Yes.

They should say: "The price to unblock a toilet is 350 pounds" instead of luring clients saying "80 pounds (maybe more if more job is requested)".
It's a shame.

They quote a relatively low call-out charge just to get you hooked. My experience is with a boiler. The plumber came out and diagnosed a faulty part, quoting nearly £1000 to replace. Decided not to go ahead and called the proper people. They fixed the problem without replacing the "faulty" part at a fraction of the quote by Plumb Force. There are either 5-star or 1-star reviews. The 5-star are obviously fake! Be warned!

Useless, don't waste your time with them.
Called and booked in a visit, never showed up. Called to check what had happened said he was 15 mins away... never showed up. Had to call back 5 times to get an answer and was told i was would be first job the next day.... and surprise surprise they never showed up nor did they even pick up the phone.

The worst thing that can happen is to have a leak in a building affecting more than one property on a Saturday, I found Plumbforce Direct and they said they would have the plumber there within the next two hours and their plumber Ivan was there within 1 hour. The work he did was amazing! He worked on three different properties and was able to fix it all at a very reasonable cost. Super professional and complied to all the request we had as far as itemising the invoice so we could charge each owner independently and sending photos of all the affected areas and after the work Was done. We are very happy and it is such a refreshing and much needed thing to find professional and reliable companies you can count on. They have our business in the future for sure! Thank you Ivan! You are amazing!!!

I had a bad smell in the toilet and I called them to have a look, they promptly told me someone would come and check. This is what happened:
14/9 an engineer came and 'fix' the issue replacing the 'pan connector'
4/10 we came from holidays and we found out the smell and the noises were still there
11/10 called the company and explained the situation, they set an appointment for Wednesday 13th in the morning
13/10 after midday I called them and they stated the appointment was for Thursday 14th instead (very odd to be honest, but ok)
14/10 again, no engineer came home. I called again to figure out what's going on and Scott agreed on calling me back with more information (Scott never called me back and of course no engineer came). I called him again and after some apologies a new appointment was set for Monday 18th was set between 9 and 10 in the morning
18/10 the engineer came around 12 (good start...) and after 5 minutes he said he had to call the office and he will be back in 10/15 minutes... never heard about him again... Another call to their offices asking for information and again, another promise for a call back from Scott, but nothing happened.
18/10 After calling the office again I was told Scott was on a break and he would call me back (rolf)
19/10 Another call to the office asking for solutions and for an explanation about the lack of calls back...
21/10 I complained again and a 'manager' was supposed to called me to find out a solution for my case... Michael something told me he will check and send someone first time next day (sure...)
22/10 No engineer came and I called back, the next available slot was for Monday 25th and I asked for email confirmation about the appointment and also confirming what Scott mentioned about a partial refund during the call. I sent 5 emails during that day requesting the confirmation...
25/10 midday and no one came (surprise!!!!). Another call and Scott is lying again... the engineer is on his way... and apparently was my fault as I never confirmed O_O
26/10 Of course, no one came yesterday to fix the toilet and Scott promised me again and again I would have the engineer at home as was finishing another job. Today I will call again.

Let's see how this ends

I had a dripping pipe in the flat which was getting progressively worse. First I called a company I had previously used but got no response. I then found Plumbforce Direct on google and got a quick reply to my inquiry. Rather than screwing around with an appointment to check out the leak, Bryan asked that I email some photos. He replied back with an estimate and we setup a date and time for the fix. The plumber showed up on time, got the work done, and the leak is gone. Five stars for a plumber?! It sure seems a little sketch, but I truly can't think of anything that could have gone better!

“People are going to think I was paid to write this review, but it is 100% honest, genuine and trust me...I'm the one that paid thousands. And it was WELL worth every single penny. After hiring Plumbforce Direct to find a sizeable leak under my kitchen tiles and foundation, I had Paul come out and provide an estimate for a total home re-pipe. I had other options, but with a 30+ year old copper piping system, I made the jump and ultimately the best decision for our family and our property. At first I was nervous - a total re-pipe, tearing up walls - it's nerve-wrecking to a first-time homeowner who knows zero about plumbing. Every single person I worked with during the process was outstanding and helped put me at ease in a genuine and professional way. Scott in the office coordinated things in lightning speed for an appointment the next day, took care of the invoicing, etc. (he's a rock star!). The Plumbers (Joe, Patrick, Chris and Paul) worked some sort of plumbing magic on my house. The Plastering crew that came out just put the cherry on top with a seamless patch job! I couldn't have asked for a better group of people for trusted service in my home and will sing their praises to anyone. The plumbing crew was so on-point and they spent the entire day here, arriving right on time with a fully-stocked van and plenty of energy. Our home has high ceilings, nearly no attic space, multiple levels, and my kids were home with me being curious in the background. They navigated every obstacle with ease and worked together with such fluidity, you'd think they shared the same mind. They know their stuff and the confidence and experience were evident. I was aware of every single thing and felt comfortable asking questions. They were clean and respected my home, polite and personable, and actually even found things that my own home inspector didn't find when we bought the house last year! It goes without saying that no one gets excited about expenses like this, but they are necessary and vital to the value and longevity of the home. If you are faced with the same situation, do yourself a favour - bite the bullet, give them a call and let them work their magic. I put so little effort into this process - they made it so easy. Everything was complete in less than 10 days time - from leak identification to plaster patches being dry and ready to paint. Now, it's sweet dreams and a clear mind. No worries, what if's or questioning if we should have done anything different. We have 100% confidence in our decision and are happy knowing that our plumbing troubles are no more! I cannot believe how accurate the online reviews were about plumbforce direct. I also cannot imagine ever calling a different company for plumbing needs. Thank you