Pooch & Mutt Reviews 

2.398
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Another big order! Whilst recently o. Holiday I placed an order or two… everything arrived as expected with quick delivery. Whilst some boxes were slightly damaged (assuming how they were stacked i... Toon meer

Beoordeeld met 1 van de 5 sterren

Not to be trusted. NO telephone number, do not respond to messages. Unauthorised debit from my account. When you receive a message to say your order is on its way and then find your personal accou... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly, our dog Honey loves Pooch & Mutt products. They are always bringing out new products and returning favourites. They quality of the ingredients are very high also. Would recommend as the... Toon meer

Beoordeeld met 5 van de 5 sterren

We have used Pooch&Mutt for years and would not feed our dogs anything else. My almost 2 year old cocker spaniel is thriving on the calm and relaxed range and the supplements are giving her the best s... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel
  2. ook in
  3. Dierenverzorgingswinkel
  4. Veevoerhandel

Geschreven door het bedrijf

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 56% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,3

Alle reviews

(2.398)

1.092 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service and very fast delivery

Great service and very fast delivery. All four dogs are loving the meaty treats. We also use salmon oil and dental powder daily and have noticed such a difference in their teeth and coat

10 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re delighted to hear all four of your pooch's are enjoying their meaty treats, and it’s fantastic to hear you’ve noticed such a difference since using our Salmon Oil and Dental Powder. Thank you for choosing Pooch & Mutt! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Carole's wrong delivery

They sent the product but when I got in touch the people there were very helpful and sorted things very quickly and very nice thank you

9 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

Thank you for taking the time to leave us a review! We’re really pleased our customer service team could help and get everything sorted quickly. We really appreciate your kind words and your support. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Bean is full of Beans again

Since we adopted our (now nearly 12) year old jack Russell almost a year ago she was being sick at least once/twice a week with no real indication as to why, couldn't put weight on and wasn't really interested in her food most of the time. so after some research I tried her on pooch and mutt health and digestion and the change has been incredible. She is no longer being sick, has put on weight and is excited for every meal! No-one believes me when I tell them she's a senior. Thankyou from me and Bean the tiny jack

9 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

Thank you so much for taking the time to share Bean’s story with us! We’re absolutely delighted to hear what a positive difference Health & Digestion has made for her, and that she’s now enjoying every mealtime. It sounds like she’s certainly proving that age is just a number! 💜

Jess

Beoordeeld met 5 van de 5 sterren

My order was damaged in transit

My order was damaged in transit. When I liaised with Pooch & Mutt Customer Services, Bianca was super efficient, responded promptly and sent out a replacement order without delay. Very impressive service. Thank you Bianca and Pooch & Mutt. My jack russell Dennis is particularly grateful 😊

4 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

Thank you so much for your lovely review! We’re really pleased Bianca was able to get your replacement sorted quickly and efficiently. We’ll be sure to pass your kind words on to her. We’re especially glad to hear Dennis is happy too! 🐾

Jess

Beoordeeld met 5 van de 5 sterren

Customer service

Excellent products and subscription service. My recent subscription delivery had one item missing. Advised pooch and Mutt immediately and problem was resolved within 24 hours by Nadia in customer service. She came across as very pleasant and professional in our email correspondence. A company's customer service is only as good how quickly they respond and resolve issues. Highly recommend.

9 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

Thank you so much for your lovely review and recommendation! We’re really pleased Nadia was able to resolve the missing item quickly and that you found her helpful and professional. We’ll be sure to pass your kind words on to her. Thank you for choosing Pooch & Mutt! 💜

Jess

Beoordeeld met 5 van de 5 sterren

Whitney the customer service star & great products

Whitney in customer support is a star!!!!!!
After I had an issue ( of my own causing) with completing two profiles somehow. I found that my new subscription was about to be delivered to my old address. After contacting via WhatsApp I was lucky to be passed to Whitney who sorted everything in no time. She closed down the incorrect account, she arranged with the courier to change the delivery address so I could recieve my order to my new address. She then even ensured my new address was put as my default ( something else I'd done wrong.
On the products they supply..... My 18 month German Shepherd loves his health meals and to top it off I picked the subscription up with a discount.
Thanks Whitney and pooch&mutt. Xxx

9 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

Thank you so much for taking the time to leave such a lovely review! We’re delighted Whitney was able to help get everything sorted for you and make sure your order reached your new address. We’ll be sure to pass your kind words on to her. 💜

Jess

Beoordeeld met 5 van de 5 sterren

Great product and company

Great product and company , plenty of choice in flavours and different selections of treats. My dogs love Pooch and Mutt. Will never go anywhere else.

9 september 2026
Review zonder uitnodiging
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Antwoord van Pooch & Mutt

This is so lovely to hear, thank you for being part of the P&M family - we are so glad your pooch's love their goodies! 🐾

Jess

Beoordeeld met 5 van de 5 sterren

My dog loves their wet food range

My dog loves their wet food range, so we signed up to the subscription. The package arrived and 12 meals were missing from the delivery. I contacted them, and they sent the missing meals as priority delivery, with an unexpected, but much appreciated free gift. Customer service and communication is great! Thank you for the treats!

8 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We love Pooch & Mutt

We love Pooch & Mutt. Not only do they have great wet and dry food for my dogs wellbeing they also have a range of tasty treats to pick from. They have seasonal treats which keeps things fun & exciting. All this makes us keep coming back for more. Love love love them!

8 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We love pooch and mutt ✨

I love pooch and mutt, have been using their products for years now! My dog loves them and they don’t upset her stomach. The treat range are our go to’s for our walks (she just loves them) we’ve just started using the freeze dried treats and toppers and they’re a hit too! The delivery is insanely fast, I ordered Saturday night and it was with me Monday morning!

7 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I Really Love This Brand

I Really Love This Brand. They Have So Many Benefits For Every Dog Shape Or Size Big Or Small. The Company Also Have Great Generosity. We Love The Brand!
My Border Collie Has The Dental Sticks Each Day & They Are So Good On His Tummy.

5 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Supaw food!!



We can honestly say that Betsi-bear has never refused a Pooch & Mutt meal….she loves every flavour of kibble; so much so I do her a ‘blend’ with four different flavours!

The service is great too, really fast delivery which is a bonus when you are busy……no more waiting around for the parcel!

Five stars from us 😄🐻🐾

4 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Appalling customer service communication

My subscription arrived this week missing several items. Messaged on website - no response. Looked for email - does not work. Looked for corporate phone number - no longer working. AI suggested on line chat - no option. I don't know what is going on with this company! Products brilliant but customer service pants and they owe me my product or a refund which I'm not confident of receiving tbh.

4 september 2026
Review zonder uitnodiging

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