POP telecom Reviews 

Alfred ，Excellent service! The customer support agent was extremely helpful, patient, and quick to resolve my Wi-Fi issue. Everything is working perfectly now. Highly recommended!

Andrew resolved the landline connection problems very efficiently. He was polite and professional throughout.

Good customer service, I spoke to Alfred on the phone today he was very helpful!

I spoke with Cherry who was very polite and helpful. Dealt with ny query quickly and I also got through to the agent within 2 minutes which is almost unheard of with any company. Could not speak highly enough.
I also had a further conversation the following day (today 05/07/26) with a guy called Alfred who was very helpful and went through everything to get my service connected. THANK YOU 😊

Josie, the customer service agent at POP Telecom, provided me with an excellent service, and resolved my queries in a very friendly and efficient manner.

Service hasn't always been great in the past, but today Alfred was a star. Thanks, Alfred

Andrew and Alfred both worked on re starting my land line. Happily, they were able to identify the fault, and land line is now up and working again. Thanks to both of them for their efficiency and determination to solve the problem. Another happy customer of POP telecom!

Jennifer

We had issue with changing back to original phone number, but was finally put right thanks to Alfred.

I had technical issues with my internet and Josie was ever so helpful. She did an extensive testing called me back and told me that I needed a new router. She arranged the delivery and called me to confirm the details. All this happened over a two day interval because I was busy working from home. Professional and accomodating. Five star to Josie.

Pop telecom increased my broadband from £25 a month to £40 a month without telling me. After my mum died in March they increased the broadband by £15. I would never use this broadband service provider. They don't respond to my emails and the agents on the phone lines can barely speak English it is very frustrating trying to deal with them.

Problem solved over several days +quite quickly.
POP colleague helpful.

I had a small hiccup with the new optical connection to my router, but the technical support agent Andrew helped me through the problem quickly and easily. Much appreciated.

Alfred Provided ultimately the best customer service I have ever received from any telecoms provider by far!!!! What an exceptional delivery of solution in a timely,responsive and clear profession manner 10/10 thank you for fixing my Internet connection not working Alfred

The customer service from Pop telecom is the best I have been with this company for nearly five years, spoken to different departments and everybody is incredibly polite, patient and extremely helpful. When they say they will call you back, they do. Also, practically no waiting time to speak to them. Thankyou so much to Josie who rang me back today and sorted out my problem.

Cris was very helpful as I am not a tech expert but he was very pleasant and polite, kept me informed and sorted the problem. Thank you

Very fast, not left on hold for long and thoroughly answered all my questions. Thank you to Josie!

I was assisted by Andrew, who helped me with the initial internet setup at our new address. Andrew handled it all so smoothly and we were rapidly online.
Andrew also helped configure our telephone VOIP connection. We are now fully up and running and very pleased with the service received.

Cherry made the whole process of switching on the new service after house move really straightforward