POP telecom Reviews 

The customer service from Pop telecom is the best I have been with this company for nearly five years, spoken to different departments and everybody is incredibly polite, patient and extremely helpful. When they say they will call you back, they do. Also, practically no waiting time to speak to them. Thankyou so much to Josie who rang me back today and sorted out my problem.

Cris was very helpful as I am not a tech expert but he was very pleasant and polite, kept me informed and sorted the problem. Thank you

Very fast, not left on hold for long and thoroughly answered all my questions. Thank you to Josie!

I was assisted by Andrew, who helped me with the initial internet setup at our new address. Andrew handled it all so smoothly and we were rapidly online.
Andrew also helped configure our telephone VOIP connection. We are now fully up and running and very pleased with the service received.

Cherry made the whole process of switching on the new service after house move really straightforward

Josie was polite efficient and skilled in what she does final result perfect thank you.

The man who helped me set up the internet was very patient, because I'm not very technical. Thank you for that. Mark did a great job

After difficulty connecting my new router I spoke to a very helpful woman called Cherry who talked me patiently through every step. I'm just a new customer but so far I'm impressed with the customer service.

Alfred was so patient and helpful and really helped me with my inquiry. Lovely genuine guy, would totally recommend the customer service here.

On the day of switching over to Pop, I had some technical difficulties so called tech support. Alfred was great - super helpful and we resolved the issue quickly.

However, the experience before Alfred was not great. Email customer service is abrupt and mildly condescending. Router was sent out to me later than it should have been - it says everywhere that you should receive it the day before, but mine was delivered on the day. Instructions on the set up email from Pop don't match the hardware sent to me or what Openreach have installed.

But got there in the end and seems to be working. Thanks Alfred.

Called to get information about my internet being installed, I spoke to Alfred. He was very helpful and very polite.

My experience with having my Pop Telecom broadband reinstated, after calling their team was very good. AndrewL looked into my account and was able to rectify my matters almost immediately, even though he suggested it could take upto 2hours. Thank you AndrewL. (Update: Below says this was an unprompted review - That is incorrect)

Signed up to POP telecom for broadband after reading reviews, as just needed a 12 month deal. The support of a telephone call centre was also key to my decision, as I’m not the best with IT. Straight away I needed them for help with the installation due to my lack of IT knowledge. I got through to the technical team very quickly and then spoke with Cherry. The speed and helpful of service was extraordinary and second to none. Cherry was so helpful and patient and wanted everything covered before ending the call. Speeds were good but the service and attention to detail with a personal approach was exceptional. Thank-you Cherry for such help and POP for having such wonderful people who show true care.

Cris dealt with my query promptly and without any issues. I am truly grateful to her for sorting out my problem.
Thank you Cris.

Thank you cherry for sorting out my broadband, very friendly helpful and clear in understanding what to do at my end

No internet on several occasions so eventually asked as to when my partners contract would end. I was told that it had already ended but she had not been notified. Instead, she was put onto a "standard" contract that cost another £10 / month so I asked for a price on a new contract and was told £40 / month. I decided to look around and found a deal with Sky at £34 / month with a £100 voucher. No brainer so I decided to swop. I was then told that I had to give 30 days notice at a cost of £41 even though I was out of contract. On top of that I was told to return my router within 14 days . If I did not return my router I would be charged £79 and if I did not pay then the bailiffs would be sent to collect. I would suggest that anyone thinking of moving to Poptel might think again. Following the post by poptel which asked me to contact their customer support , that is what I have done. They have confirmed everything that I said in the first place.

It is a pleasure discussing my problem with Josie and having listened to me Josie immediately set about to resolve the problem and in no time she was able to successfully resolve it.
I found Josie to be a good listener and also resolved my problem very efficiently and professionally.
She is an asset to the Poptelecom.

I have just spoken to Cris, who was very helpful and patient and he sorted my problem, quickly. Many thanks

Yes there were really friendly and very helpful. Cherry rang me back later in the day as promised. Although my problem was not solved in one way, she gave me the correct advice and later managed to rectify the matter as it was a fault with my computer not Poptels fault, top marks Cherry for your patience as I am not very IT minded at the age of 78.