POP telecom Reviews 

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I had an excellent experience with POP Telecom, especially thanks to Cris.

He was extremely understanding, professional, and clear throughout the whole process. He took the time to explain everything, answered all of my questions, and resolved my issue promptly.

I’ve now received all of the equipment, the installation was straightforward, and my internet is up and running perfectly.

Thank you, Cris, for the outstanding customer service. It’s refreshing to deal with someone who is knowledgeable, efficient, and genuinely helpful. Highly recommended!

very helpful and explained to us about our problem
and put us in the right direction

Spoke with Alfred to fix my mum's new digital phone line. There was an issue with the transfer however Alfred kept me informed of the process and pushed the transfer through for my mum, when fixed he called and spoke to mum to reassure her and called me to confirm the job was done. Alfred was very polite and helpful

We had a short internet outage which ended up being an Openreach fault in the area but the Pop team, specifically, Cherry was extremely helpful and guided us through the various steps and reported the fault to Openreach on our behalf. Cherry even called back in the days after the fault had been fixed to check that our service was still working - thank you!

I had a billing query with POP telecom today , and was very impressed with the way their Customer Service agent , Josie , dealt with it . Josie was able to identify the issues involved , and institute a remedial plan of action . It is always reassuring to know that representatives of Josie' calibre are on the end of a phone when you need to sort out a problem .

I contacted POP when my internet went down. Everyone I spoke to was so courteous and helpful especially as I am not very techy. POP kept in contact until everything was working well. Much thanks to Alfred, who listened and helped me and showed such kindness. Thank you POP telecom.

I was unable to make calls on my landline. CHERRY ran a number of tests and eventually resolved the problem. She was extremely friendly and patient with me, as I am an OAP and not very technically minded, and she was happy to stay on the line until I was completely satisfied that all was well.

A query with my invoice was dealt with promptly and efficiently by Alfred.

Wanted to reduce my mother-in-laws bills so moved from BT to POP.

Vulnerable old person and I made that clear at every step. They completed the transfer but she did not have a working phone line for incoming calls for a week before we noticed (normally she would call us once a day to check in).

They denied there was a problem even when I was standing in the property trying to call the number. Around a week later someone flicked a switch and it worked.

They then tried to claim it was our responsibility as we had not reported the issue. Remember this was a vulnerable lady in her 80's who needed to be contacted by multiple organisations, including her GP.

Cut to a few months later and she has now passed away. Constant barrage of emails demanding the router returned and invoices for final bills. No concept of how probate works.

Incredibly unprofessional company.

Excellent customer service from a lady called Cherry.
She sorted my query and resolved it straight away.

Thank you.

Just had broadband set up today. No problems all connected well. Just needed some help getting the password for the router settings. Phoned technical support spoke to Andrew who gave me the password I needed straight away.

Alfred thank you so much for resolving my issue. Great service from Alfred.

Cherry sorted my issues with no fuss. Thanks very much!

50 mins on the phone as they had cut off service despite paying for a year up front - they had snuck in an insurance product ( something I never buy) which had used up credit - terribly underhand and sneaky - beware - I had to set up a new direct debit even for a service I had paid for despite them knowing I was leaving the flat in a matter of days - avoid - Dr Mark OConnor

Josie was very helpful when I was having difficulty setting up my Gmail on a new laptop. She was very patient and waited whilst I completed set up.

Two phone calls, firstly on 23 June, spoke to Pash, who was polite and very helpful, amending contract as requested, 2nd phone call 9th July spoke to Alfred, also polite and helpful - confirmed contract details - latest bill adjusted. Thank you both.

Alfred was an absolute star - really helpful and made the transfer over so quick for me!

Problem solved, thanks to Alfred

The agent (cherry) we called for help setting up our router was responsive kind and helped us fix our problem thank you !

Cherry sorted out my router updates and everything is now working as it should.