Posthaste Reviews 

I’ve never dealt with worse courier services in my life. Both Aramex and Post Haste:

Lie about deliveries – They mark parcels as "delivered" when they’re still sitting at a depot, unlike NZ Post only when its delivered.

Take 5+ days to move between depots – Meanwhile, NZ Post delivers the same parcels overnight (I’m RD1, so don’t blame "rural delays").

Horrible customer service – No responsibility taken, just excuses.

Proof? I can show dozens of tracking histories where:
✔️ NZ Post delivers overnight (98% success rate).
❌ Aramex/Post Haste takes 5 days to a week+, with fake "delivered" scans along the way.

Advice to others:

If a retailer uses these couriers, demand NZ Post or shop elsewhere.

If your package is "delivered" but missing, complain immediately—they’ll likely blame you.

To Aramex & Post Haste:
Stop false scanning and fix your broken logistics. NZ Post proves fast rural delivery is possible—you’re just cutting corners.

Hopeless service (Wellington Branch). Always a problem.

Had a small package sent overnight from Auckland to Mosgiel last Tuesday. I followed up today, the following Monday and told it would be delivered today, still waiting! As we live rural we had the parcel delivered to a town address for urgency, ha! Lack of updates and then incorrect info given. Looks like it sat in Auckland until this morning, so much for paying for overnight.

I ordered an expensive parcel and it was then delivered to the wrong address, then after a call with posthaste, the person said it should be delivered today which it has not been. I am still waiting on my package.

NZ Post have contracted Post Haste for rural delivery in my area and the service has noticeably declined. I’m currently chasing a package that is overdue for delivery to be told the driver attempted delivery today (untrue as I’ve been home all day). Very poor.

If your business contracted Post Haste I won't order anything.
EVERY TIME (current 4) there's an issue.
You have to contact Post Hast yourself and they will tell you a different story every time.
Useless and very frustrating especially if you're rural and are in need of your order (dog and cat food)

I dread whenever I get a tracking number for Post Haste. There's always a problem, from drivers too lazy to knock on the door when it's raining to packages being lost forever. The customer service team are unhelpful and unpleasant. They outright lie about having tried to deliver parcels. Today Sam, the customer service manager for Wellington, refused to put a complaint through. There's no point in emailing a complaint as it'd just land in her inbox. I'm going to have to get a camera just to prove delivery wasn't attempted at this rate. Incompetence from the top down.

Even though I paid for shipping, I was told to go down and pick up my package from a shoe store in U.Hutt (which was supposed to open at the dewey hour of 10am and actually managed to make it there by 10:05). Quaint, crappy and ridiculous. Pick a courier that can drop at NZ Post where everybody ELSE picks up their mail.

When I buy online and things are shipped with posthaste, they always take way longer to ship. Even when items are scanned in local area I never expect for to show up that day.

VERY disappointing service received. Had to collect 4 items and neglected to read the consignment document and thus left with only one. Definitely NOT a great experience.

We live 10 minutes from the Dunedin City centre and they would not deliver a parcel because "they haven't got a rural driver that services this area". Very poor performance considering they accepted the job and got paid for it.

IIt's been almost 2 whole weeks and my parcel still hasn't arrived because of the useless delivery service. I specifically requested a signature upon delivery, yet they just left a card without even bothering to call me. What's the point of having my contact details then?

I tried to arrange a redelivery using the card they left, paid an extra fee to choose a convenient delivery day when I would be home. But did they stick to that day? Of course not. They showed up early when I wasn't there and left another card without even attempting to call me.

When I called their office, the lady who answered was rude. She had the audacity to argue with me, claiming that my payment hadn't gone through their system and I couldn't schedule another redelivery. I asked for a pickup instead, and she promised to relocate the parcel and call me back. Well, it's now the third day and still no response.

Been on board with Courier for 2 days and still not delivered at 7pm second day. One day from Hamilton to Napier then next 2 days touring Napier in the back of a van. Hopefully 3rd day lucky 🤦‍♂️ Had same problem last week as well and had to contact supplier to give them a rocket.

Two parcels in two days to different addresses both signature required both dropped in doorway without even ringing the bell. Two different drivers so must be common practice in this company. Both on camera for proof.

I originally gave Post Haste a 1 star review. This is because my parcel was showing no update on the Post Haste tracking page, and because of the negative feedback posted by other customers. HOWEVER, my package was delivered today so now I have come back to change my review. The entire process took 3 days which is a normal time with all courier services. In my personal experience, the only issue I now have with Post Haste is there tracking page. Basically it said my package was sitting in Nelson today (I'm in Rotorua) and nothing was updated until after the package was delivered. So that caused me to think the worst, especially when I started reading the reviews here on Trustpilot. I believe the primary issue with Post Haste are the drivers who have a habit of not doing there job properly. Another possibility for delays is management, which to be fair is not the fault of the entire company. Am I happy overall? Yes, but I'm giving 4 stars because despite my package being delivered on time, it was confusing not seeing any updates and that caused me to be concerned when there was actually nothing to be concerned about. So I'm taking 1 star off for that reason.

I am a commercial customer with two accounts with Post Haste - Hamilton and Tauranga. The service with regards to courier pickups is useless. Our customers are VERY unhappy with having paid for their courier service, our companies booking the pickups and the parcels still awaiting pickup 3 days and multiple re-books later. Shocking service and we have decided to cancel both our accounts

It’s been 10 days now waiting waiting!! Useless courier company!! Never call back.. I get stuff from china quicker!!

My complaint seems to be a common one. On Saturday, I received 2 messages in quick succession. One was that the parcel was enroute and the second that it had been delivered to my "safe place."

That was simply not true. The package was delivered TODAY (Monday.) What a farce.

Their reply to my complaint was an apology for the "confusion" over the delivery date. I was not confused. They chose to flag my delivery has complete. It was not. I am not the only one with the same complaint.

Post haste mark your delivery as complete and then dont deliver until days later. My other experience is that they will have it on board with courier and then just dont deliver and it goes back to the depot. I now avoid buying from companies who ship via post haste.

Driver who delivered my parcel yesterday was very polite and helpful! Appreciate the email letting me know my item was on it's way as well.