I have been a customer of Potclays now for many years, and have always had excellent service. I often deal with Fern, and she is always helpful and sorts out any issues I may have (occasionally I ha... Toon meer
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I've used Potclays several times now and they are excellent. One pot of brush-on glaze was damaged in transit once and was refunded without quibble. No other issues. Sarah sorted out my question regar... Toon meer
Bedrijf heeft geantwoord
I've been a customer since the day I opened my studio and I couldnt be happier with the care that they have for their clients. Maxime, Ferne and everyone else that I have had the pleasure to spea... Toon meer
Fern Cadman has been super helpful through many orders, liasing between myself and Goldsmiths college, who are paying for the materials. Also a cheerful welcoming voice to be sorting out orders with,... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Potclays is a fourth-generation family owned and run company established here in the heart of the Potteries, Stoke-on-Trent, in 1932. We are a leading manufacturer and supplier of prepared clay bodies, ceramic materials, glazes, tools, equipment, machinery and kilns. We have two well stocked showrooms at our site in Etruria, where you can browse to your heart's content. Our friendly team are more than happy to discuss your needs and recommend the best products for you. For more in-depth advice, our experienced technical consultant is available to speak with by prior arrangement on certain weekdays. Highly popular pottery classes hosted by Wedgwood master potter, Jon French, are held here at Potclays each week. The highlight of our calendar is our Open Day which takes place each year in late September/early October, with free factory tours, demonstrations, workshops, and a sale event. We are wholeheartedly committed to "educlaytion" - promoting clay in education at every opportunity. We offer special support to schools, colleges and universities. Read more on our website, and stay up to date with our latest news on Facebook, Instagram and TikTok. We look forward to welcoming you to Potclays!
Contactgegevens
Brickkiln Lane, ST4 7BP, Stoke on Trent, Verenigd Koninkrijk
- 01782219816
- becky.otter@potclays.co.uk
- www.potclays.co.uk
4,7
Uitstekend
126 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My Rhoda kiln had stopped working
My Rhoda kiln had stopped working
When I call for advice I was put through to James
James couldn’t have been more helpful talked me through what to check for and got it working again .
Thank you
29 mei 2019
Review zonder uitnodiging
Antwoord van Potclays
Thanks for your review, Julia! We'll pass this on to James. Best wishes, Potclays
Potclays are Brilliant!!!!
Hi everyone, I am an expat in Spain trying to set up my own pottery workshop, thus no local support available at the moment. So I emailed Potclays in desperation for help in installing my new German kiln. On Monday morning I got a phone call from James Otter at Potclays who patiently answered all my queries, sent me information via email, and spent twenty minutes or more going out of his way to offer help. My faith in human nature is now restored, Brexit notwithstanding, and Potclays now has a new and very committed customer!! First class kindness, second to none service. Thank you James!!
20 mei 2019
Review zonder uitnodiging
Antwoord van Potclays
Hi Tofigh, thank you very much for your kind words. We were very glad to have been able to help and don’t hesitate to contact us in the future if you need us!
A great and knowledgable shop
A great and knowledgable shop. I visit fairly often to attend courses here and top up with supplies. Really like the Mayco Stoke and Coat glazes at the moment. The staff in the shop are always great and very friendly. I’ve only had one small issue with an order, and when I contacted the store, they were able to solve my problem immediately. .
I know a lot of their stock comes from America, and this can involve a bit of a wait for delivery but I’ve found that by following their Facebook page, they will update deliver forecasts on their page.
I’ve also found them to be very good at given technical advice too, able to give sound advice about their products. Also, their courses are brilliant!
26 april 2019
Review zonder uitnodiging
Antwoord van Potclays
Thanks for your kind words Elizabeth! Your review is very much appreciated. I'm glad to hear that you find our staff friendly & helpful, and that you enjoy attending our courses & workshops. Also I'm very happy to hear our Facebook updates are useful to you as regards the containers. International shipping is very difficult these days and delays are becoming more common. Many thanks once again, Becky Otter (Director)
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