Powerbikes Reviews 

178
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Chris has a very good and fast communication, I received a R1250GS, the bike was as described, it is a pleasure to work with such sellers, I hope to deal with them again

Beoordeeld met 4 van de 5 sterren

Pretty good so far but..... the manual gives no hints on the installation if, as was the case with me, I only had the thumb throttle and not PAS. Also my bike has combined brakes with gear shifters an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Despite having purchased my Ariba Electric bike from miles away, this supplier continues to respond to every small problem that I have experienced - they do so within hours and are extremely helpful... Toon meer

Beoordeeld met 5 van de 5 sterren

I was looking for a particular Kalkhoff ebike with hub gears and just about every online supplier had none in stock even though they appeared on my Google search. The few that had them had either xs o... Toon meer

Bedrijfsgegevens

  1. Fietsenwinkel

Informatie afkomstig van verschillende externe bronnen

Electric bikes, conversion kits, electric bicycle hire. Largest e-bike store in north of England based in Whitehaven, Cumbria. Find your new E Bike!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

178 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(178)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Crank sensor

Sensor works as good as the original and was delivered very fast.

18 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Unhelpful rude staff on the phone

The part was the correct part when it arrived
Just when I rang to ask were it was becouse I payed for a delivery of 2-4 days it came after that I rang to see we’re it was the lady on the phone just said Il send it today 5 days later but I asked if they was willing to refund the delivery she wasn’t very helpful and seemed rude on the phone to me and slammed the phone down too outher than her on the phone and late delivery part was fine
She did explain about the covid but just the way she was on the phone was rude
I’ve gave 5 stars still becouse the the company and part was correct

16 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service , my bike part arrived on time no fuss no hassle ,good communication by email

14 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A really great company to deal with

A really great company to deal with. An issue regarding delivery was swiftly resolved by Richard. Top class communication and customer service.
Highly recommended.

13 augustus 2020
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Power bikes was awesome fast delivery…

Power bikes was awesome fast delivery was just the logistics company u use they r rubbish posted to wrong house took 3 days to get my parcel

3 augustus 2020
Review zonder uitnodiging
Logo Powerbikes

Antwoord van Powerbikes

Hi,

Which courier company was this? We have recently switched to TNT to sort out a lot of issues we were having with our previous carrier.
I'd like to know more about what happened here so we can try and stop it happening again.

Kind Regards
Richard Underwood
Powerbikes Ltd

Beoordeeld met 5 van de 5 sterren

Happy customer

I bought my bike from Halfords and when I needed the sensor they didn’t seem interested enough to even attempt to order one. I contacted you and you gave me a date around the end of July. As it turned out it arrived in the first week of July. I’m well satisfied Thank you

3 juli 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

As I’m still waiting for my product I…

As I’m still waiting for my product I think you are a little previous with your request!

1 juli 2020
Review zonder uitnodiging
Logo Powerbikes

Antwoord van Powerbikes

Hi William,

I'm sorry you haven't received it yet. It has been sent so if you haven't received it please contact us before posting a bad review to give us the chance to rectify the issue


As I'm sure you understand when you ordered they were on back order and there have been delays getting them in due to Covid 19.

I will look into your delivery and try and find where it's at now.

Kind Regards
Richard Underwood

Powerbikes Ltd

Beoordeeld met 1 van de 5 sterren

Can only give one at this time cause…

Can only give one at this time cause still waiting for my part

25 juni 2020
Review zonder uitnodiging
Logo Powerbikes

Antwoord van Powerbikes

Hi,

I can only apologise for this. I'm guessing this is a Torque sensor that hasn't arrived yet. This is the main thing we have customers waiting for. We have explained that there have been delays getting these from the supplier due to issues caused by Covid 19. Again, I'm sorry for the delays but if you haven't received it yet it should be with you shortly.

If this is another part that hasn't arrived please message us to let us know and we will look into what has happened.

Kind Regards
Richard Underwood

Powerbikes

Beoordeeld met 5 van de 5 sterren

Good service.

These people are working flat out to get bikes out to people. Bike is fantastic and I’m loving it.

11 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible Customer Service

Really great customer service from the start
They have instructed, suggest, help and notify me every step of the way to find the right Ebike for me
Even during Coronavirus they are working 6 days at week giving their BEST

The bikes comes build, tested and ready to ride
Totally recomended

4 juni 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Apparently looking at address it went…

Apparently looking at address it went to someone with same surname so had to wait a few extra days for it to arrive but everything ok when it did arrive.

26 mei 2020
Review zonder uitnodiging
Logo Powerbikes

Antwoord van Powerbikes

Hi Margaret,

I'm sorry this happened. Unfortunately we don't have much control over your postman so I don't know if this was their error or ours. If you can message us with your details and I'll see if it was down to an error with us mistyping an address? We'd like to do whatever we can to avoid issues and take pride in doing whatever we can for our customers.

Richard

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