PRECISE. Reviews 

4.088
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Im going to give this company 1 star reviews until they investigate why they are still working with JMW solicitors. That firm has over 1/4 of its reviews as 1 star and Precise mortgages are choosi... Toon meer

Beoordeeld met 5 van de 5 sterren

I can’t thank Precise Mortgages enough. With an older CCJ on my record, I expected the worst, but they took a sensible approach and still accepted us. The rate was higher than high street options but... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Chelsea Hobbs an absolute star. Held my hand through the whole experiance. Always at the other end of the phone. Happy to chase up solicitors with any queries. The girl deserves a big fat bonus

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time buyer from auction and tons of presser for completion on time. Phoebe Appleby from KIS Finance - Amazing support till completion. PRECISE - Quick decision, Easy to reach, Great comm... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hypotheek

Geschreven door het bedrijf

Hello. Welcome to lending without the faff. Our promise is straightforward - to deliver the right products at precisely the right time. Easy peasy. Intermediaries only.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(4.088)

129 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

AVOID!!!

AVOID!!!
I cannot stress enough how much you SHOULD NOT go with this company.
We had a mortgage in principle and LTV% set with this provider. Credit reports were provided and a valuation was arranged.
We were made to pay a ridiculously high valuation fee for them so send a company that clearly does not know what they’re doing, the house was massively down valued, was valued as the wrong house type and the houses she had compared ours to were not even in the same category. We then complained about this and (shock) the valuers did not agree. The mortgage provider then changed the LTV with no explanation. After challenging this the lender came back and said it was because of something active that showed on a credit check, wrong AGAIN. Our credit files were already shared and what they are referring to as active is 18 months old and inactive. This process was supposed to relieve stress and better our lives and we have ended up with no remortgage and £475 down from the valuation fee. This company has caused nothing but stress and anxiety. This company does not want to help you - avoid.

UPDATE
2 months since the complaint & 5 months since the incorrect valuation and STILL no refund - I’ll be taking this further, this company are nothing but scammers AVOID

5 februari 2026
Review zonder uitnodiging
Logo PRECISE.

Antwoord van PRECISE.

Hello Jess

Thank you for taking the time to share a review and I'm sorry to hear your application hasn't been straightforward. As we're an intermediary only lender, you're best placed to speak to your intermediary about your application with us and if they'd like any more information or have any questions, please ask them to speak to their BDM who'll be happy to help.

Beoordeeld met 1 van de 5 sterren

I’ve had a very disappointing…

I’ve had a very disappointing experience with Precise. I was charged twice in one month for my mortgage, and despite calling countless times to resolve this, nothing has been fixed.

Each time I contact them, I’m transferred from one colleague to another and from one department to another. I’m repeatedly told that a refund will be issued, but the money has never arrived. I’ve been given conflicting information and, in my experience, false promises.

This has gone on for far too long and has caused me significant stress. At this point, I’ve had no choice but to involve my bank and the Financial Ombudsman to try and recover my money.

I feel completely let down by their lack of accountability and poor customer service. I would strongly advise others to be cautious

7 januari 2026
Review zonder uitnodiging
Logo PRECISE.

Antwoord van PRECISE.

Hello

Thank you for taking the time to get in touch and I'm sorry to read about your frustrations. So that we can look into your account for you, please would you respond to my private request for more information through Trustpilot. Thanks in advance.

Beoordeeld met 1 van de 5 sterren

phone callls /gdpr

i occasionally get calls from supposedly your company,
When they call they ask me to confirm my date of birth and name !!
my question is why would u call us out of the blue and ask for our details with all this fraud going around i refused many times and when i ask why you called u cant give info withOUT me passing security , how the hell will i know who u are first ,since u called .. you need to figure out a method to confirm to your customer if you call who you are. Why should we give our personal info first to find out the reason for the call .? first and foremost you dialed my number right ??? does GDPR mean nothing to you ????

21 januari 2026
Review zonder uitnodiging
Logo PRECISE.

Antwoord van PRECISE.

Hello Mr S,
We appreciate you leaving this feedback, which will be passed on to the relevant team as we are always looking to improve our service.

Beoordeeld met 1 van de 5 sterren

Precise mortgages accepted and made a…

Precise mortgages accepted and made a mortgage offer, made us pay our solicitor fees, their solicitor fees, searches and a valued. Their audit team withdrew the offer at the last minute costing me £5,000 and their complaints team then ignored all phone calls and emails for a year. I am now in the process of taking them to small claims court

20 januari 2025
Review zonder uitnodiging
Logo PRECISE.

Antwoord van PRECISE.

Hello Daniel

Thank you for taking the time to post a review. I understand you are in touch with our Complaints team directly who are best placed to investigate your application with you.

Beoordeeld met 2 van de 5 sterren

Difficult to deal with

Difficult to deal with, not pro-active at all. Poor communication and the actual legal process was painfully slow and difficult like it was the first time it had been done. I would not choose to deal with this company again.

16 juli 2025
Logo PRECISE.

Antwoord van PRECISE.

Hello Deborah

Thank you for taking the time to post a review and I'm sorry to read that you didn't get the level of service that you'd expect from us. If you're a broker, please would you get in touch with your BDM who'll be happy to talk to you in more detail about your recent experience.

If you're a customer of ours, please encourage your broker to speak to their BDM and we'll be very happy to look into your case with them.

Beoordeeld met 5 van de 5 sterren

Superb & Fast

Superb & Fast , Precise made buying a house fast and quick, submitting application to mortgage offer was 10 working days. Their underwriting team were quick without unnessesary back and forth questions as many have suggested. The question that were asked were all relevant and once answered they were satisfied. I can not fault them at all. I found that they were professional and curtious and their decision making is faster than some high street banks. I went with a deal which offered cash back and that was refunded on day of completion cant ask for a more speedy service than that. Mortgage offer came 2 days after valuation. Once my conveyancing was done and my solicitor sent the COT to precise it took them 1 working day to give the green light to complete. Completion money sent to my solicitor and received by 10am day before completion. Honestly Precise have supprised me how efficient and quick they were. There rates are vey competitive amongst other lenders in this specialised area. I cant thank you enough from offer to completion 5 weeks WOW those words speak volumes. Reccomend to all, and one thing for precise is keep up the good work and continue your growth. Highly reccomend to anyone needing a mortgage whos circumstances just out of mainstream lending. A+++ To Precise

17 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Precise made our application an easy process

Our application was dealt with speedily. The staff involved were always available to assist us and dealt with all our enquiries with understanding . Being of the " older " age group we were extremely nervous of the process but Precise made it easy.

16 december 2025
Beoordeeld met 5 van de 5 sterren

Hassle free finance

An easy and swift process with very little hassle. Ideal for someone who is busy on other projects.
Thanks Pecise.
Zac Leong
Property developer

9 december 2025
Beoordeeld met 5 van de 5 sterren

Delightful and highly satisfying service.

I experienced superb and delightful service from precise. The processing time of the loan, though thorough, was quite fast and efficient. The disbursement was not just fast but highly commendable. I have no reservation in recommending Precise to discerning customers.

5 december 2025
Beoordeeld met 5 van de 5 sterren

Efficient service

Efficient service. Issued mortgage offer soon. Can’t complain (although rates not as good as high street lenders but as a portfolio landlord we have fewer options)

28 november 2025

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