Thank you so much Bappy, our Preferred Management Solutions contact, for being so helpful, professional, warm and friendly in all our phone calls, keeping us informed and on track with what was happen... Toon meer
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Lees wat reviewers zeggen
Happy with the service I received. Asked for a call back and got one back quicker than expected. Claim completed on my behalf over the phone and accepted and engineer booked to turn up within the ho... Toon meer
They are contracted for insurance claim management. They seems to use staff with poor training and little understanding of the policies, which leads to a very difficult claims process - to say the... Toon meer
Bedrijf heeft geantwoord
First class service. Superb electrician. Originally the appointment was offered the next day, but after I explained it was urgent for medical equipment , you escalated it and arranged for your cont... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Preferred Management Solutions
Geschreven door het bedrijf
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contactgegevens
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, Verenigd Koninkrijk
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Superstar
Professional, Respectful, Polite,
From the moment they handled the call (Customer Service) to the Engineer Spencer who visited the house.
The engineer Spencer the moment he visited the house (3 times) to the day of installation of the New Boiler. Spencer was amazing.
He knows what he's doing, also can ask him questions and his knowledge is exceptional.
Spencer installed an a New Boiler for my mother. She is an elderly lady with disabilities and OCD.
Spencer was very careful and polite.
He explained before installing and after the installation.
He also cleaned before he left.
We are very happy with the service's Spencer provided and also with the Preferred Team.
27 juni 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for taking the time to leave your review.
I'm pleased to hear that you had a positive experience. It's great to know Spencer took the time to explain everything, worked with care, and made your mam feel comfortable throughout the installation.
I really appreciate your feedback and your trust in Preferred. Ill be sure to pass this on to Spencer also!
Have a great day!
Vicky
Head of Claims
Danny was fabulous!
Danny was fabulous. Professional, helpful. Understanding and very responsive. Great job. Keep up the good work. Thank you.
23 juni 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you so much for your feedback.
I'm pleased to hear that Danny was professional and helpful and met all expectations for you! Ill be sure to pass on this feedback to him.
Have a great day!
Vicky
If you want great customer service - ask for Paradise!
I spoke with a LOVELY lady whose name is Paradise. I'm on the spectrum and mostly deaf, so phone calls are exceptionally difficult for me. We were accidentally cut off during the call - and I expected having to call back and go through it all again... But Paradise rang me back within a minute. I was blown away. Not only that, Paradise's kindness and patience and empathy when I sometimes stuttered put me at total ease. In addition, Paradise went above and beyond and called the Engineering firm to ensure the appointment for me on the call.
Thank you so much for just being you Paradise... ❤️
22 juni 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you so much for your kind feedback.
It is lovely to hear how at ease Paradise made you feel and the patience she has had whilst managing your expectations. Ill be sure to share this feedback with Paradise, I'm very certain she will appreciate this.
If you ever need our support in the future, please do not hesitate to reach out.
Have a lovely day!
Thank you,
Vicky
Head of Claims
Antwoord van Preferred Management Solutions
Thank you kindly for leaving this feedback. I'm pleased to hear you are satisfied with the service provided.
Have a lovely day!
Vicky
Excellent service and Robert was super…
Excellent service and Robert was super helpful and very nice.
12 juni 2026
Antwoord van Preferred Management Solutions
Thank you very much for your kind feedback. I'm pleased to hear of the satisfaction with the delivery of service.
Best Regards,
Vicky
Very poor service
Failed to live up to their own promises, under delivered.
Emergency with hole in roof leaking water into house which took a ceiling down.
Emergency trade came 24 hrs later, took a look, didnt do anything by ways of repair and said it would need to be quoted for.
Nothing for 3 or 4 days (remember hole in roof still). Chased and was told a quote would be with me in 4 hours. 3 days later nothing, 1 week on for initial problem being reported as an emergency.
Then a phone call with an apology and still no quote.
Decided to use local trade to get fix done.
Very poor service and as they are LVs preferred choice i think i will be change insurance provider also. Would not use ever.
11 juni 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for taking the time to share your feedback.
I am sorry to hear about your experience and appreciate how frustrating this situation must have been, particularly given the nature of the emergency and the impact it had on your home. I can understand why the delays and lack of communication would have caused disappointment.
We take all feedback seriously, as it helps us identify where we can improve both our service and customer experience. Whilst I am unable to comment on the specifics of your case through this platform, I would encourage you to contact us directly if you would like your concerns to be reviewed further.
Should you wish to discuss your experience in more detail, please email feedback@wearepreferred.co.uk, and a member of the team will be happy to look into the matter and respond accordingly.
Thank you again for bringing your concerns to our attention.
Kindest Regards
Vicky
Would be great if there was feedback to…
Would be great if there was feedback to the landlord after the visit ( as sometimes there is a lack of information from tenant to landlord) . Also this time the link emailed for update on visit did not work
3 juni 2026
Antwoord van Preferred Management Solutions
Good morning,
I'm sorry to hear of the feedback provided and my apologies you encountered an issue with the link online.
If you do still require for me to share any information with yourself, Id be more than happy to do so. Please email on feedback@wearepreferred.co.uk and I will be happy to assist you.
Thank you for your feedback.
Vicky
Head of claims
Joel was absolutely excellent
Joel was absolutely excellent. We were really struggling to get anyone out on a Sunday to our lack of power and he worked really hard to get someone to us by 3pm at the latest. Really fab team and so, so grateful! Thank you!!
7 juni 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you so much for your kind feedback.
I'm delighted to hear that Joel was able to help during such a stressful situation and worked hard to arrange assistance for you on a Sunday. It's great to know the team was able to get someone out to you by 3pm and provide the support you needed.
I'll make sure your lovely comments are passed on to Joel and the wider team.
Thank you again for taking the time to share your experience, it's very much appreciated.
Vicky
Head of Claims
David smith the customer services
David smith the customer services
personal was very helpful.
23 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for your feedback. I'm pleased to hear that David Smith from my team was very helpful and provided you with a positive experience.
I'll make sure your kind comments are passed on.
Thank you for taking the time to share your experience.
Vicky
Head of Claims
First home improvements
First home improvements , Dan and Liam have done a fantastic job on installing my windows and door .
Great job .
22 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for your kind feedback.
It's great to hear that Dan and Liam did a fantastic job installing your windows and door. I'll be sure to pass on your comments to the team.
Thank you again for the feedback.
Vicky
Appointment booked for 8
Appointment booked for 8 - 12 in the morning yesterday. Called at 12.42 to say the engineer was running late. Another morning taken off work and no accountability on Preferreds part. Would not recommend
20 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for your feedback. Im sorry to hear of your experience.
If you'd like your concerns to be formally reviewed, please contact feedback@wearepreferred.co.uk and the appropriate team will investigate the matter further.
Thank you
Vicky
David was very helpful when I had…
David was very helpful when I had issues with online claim submission
7 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for your kind feedback, Ill ensure David has this feedback passed over to himself directly.
Vicky
I spoke to David Smith
I spoke to David Smith. He addressed the issues in my claim promptly over call.
7 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for your feedback. Im pleased to hear that David Smith was able to address the issues with your claim promptly during your call. I'll be sure to pass your kind comments on to him.
I appreciate you taking the time to share your experience.
The magic of Boiler Maintence & Repair Insurance
Been having continued problems with boiler breaking down. All through the visits to repair, the customer service team have been helpful, informative, & taken responsibility to resolve the problem as quickly as possible. The communication, & helpfulness have been outstanding, the call back from David Smith was especially helpful. Well done!
7 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thanks for your feedback.
It’s great to hear that you found the team helpful, informative, and proactive in working to resolve the issue as quickly as possible. I'm especially pleased that David Smith’s callback was so helpful, and we’ll be sure to pass your kind comments on to him and the wider team.
All the best
Vicky
Well done to David Smith who was very Efficient in handling my booking.
David Smith was very efficient in dealing with my requests and handling any concerns I had about the boiler engineer re-booking. Unfortunately the first appointment was cancelled last minute by the handling team and I was very frustrated as this was not what was previously agreed when I first called on the 29th April . David did his best to correct this and ensured I would be compensated for this inconvenience given I am a new customer to UW Boiler home care.
30 april 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Im very pleased to hear that David was able to assist efficiently, address your concerns, and help arrange a new appointment for you. I'll be sure to pass on your kind comments to him. I also appreciate your patience and understanding while we worked to resolve the issue for you.
Have a great day!
Vicky
My appointment for a boiler repair was…
My appointment for a boiler repair was cancelled last minute today much to my frustration and disappointment as i explained i needed hot water for the weekend due to medical problems and David Smith has just called to rebook an engineer for tomorrow between 0800 and midday, which I am extremely grateful for, thank you very much David.
1 mei 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for your feedback. I am pleased to hear that David was able to resolve your query effectively! Ill ensure David is passed over your comments.
Have a great day,
Vicky
Received a prompt service from David S
Received a prompt service from David S. Appreciate that he called me (landlord) to keep me updated on the work and arranged engineer to visit property with my tenant.
29 april 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you so much for your feedback. I'm pleased to hear David was able to resolve this promptly for you.
Best Regards,
Vicky
Helpful and polite and efficient…
Helpful and polite and efficient service from David
28 april 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you for taking the time to leave a review about David. I’m pleased to hear that he supported you with such care and kept you at ease throughout your claims process.
I have passed this on to David to ensure he see's the deserving feedback.
Have a lovely day!
Vicky
Head of Claims
I Had a water leak in my bathroom so…
I Had a water leak in my bathroom so cotacted Lloyds Home Emergency Cover who contacted Preferred on my behalf. Engineer came this morning fixed the problem quickly and water is coming out of my taps again ! Good service, would recommend.
28 april 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you kindly for providing your feedback.
I am pleased to hear that we have resolved your Emergency quickly! Please don't hesitate in reaching out to us in the future!
Have a great day!
Vicky
Head of Claims
If I could leave no stars I would
If I could leave no stars I would, this company in collaboration with Utility Warehouse, is so frustrating to get my compensation paid into my bank, after numerous emails, phone calls, etc. They had my bank details from the off, ie 19th March. They say it takes 30 days to transfer the money into my account, when they now tell me 60 days! UW assured me the matter would be escalate, not so much info from PM. I have sent emails ro the CEO of UW to no avail! I will not be renewing my boiler cover insurance with these companies, and believe me I am seriously thinking of switching my energy and home insurance too
UPDATE 21st April.
Hallelijah! It pays to complain! my compensation has gone into my bank!
19 maart 2026
Review zonder uitnodiging
Antwoord van Preferred Management Solutions
Thank you Anne for your feedback. I’m really sorry that the payment took longer than expected. I completely understand how frustrating that must have been for you!
I’m very pleased to see that the compensation has now reached your account, and I appreciate your patience while this was being resolved.
Your experience is not the level of service we aim to provide, and your feedback is important in helping us improve how we manage payments and communication going forward.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch @ feedback@wearepreferred.co.uk.
Kindest Regards,
Vicky
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