Premier Sports Reviews 

i was having trouble getting my premier sports subscription to play on my sky tv i contacted them to explain and the advisor (michael) that emailed me was very helpful he sorted it very quickly for me am very pleased with the service i received.
thank you

After some technical subscription issues which I was unable to solve Michael provided a quick and professional solution. Thank you!

I hate the public vote for player of the match. It happens far too early in the game and it is such a stupid distraction from the rugby.

Got me sorted within the hour.
Brilliant

Tried connecting to premier sports and couldn't activate an account- used Chat Bot where all our details and the issue were taken- received an email the same day from Steve who asked when the best time was to ring to help us connect - my husbsnd replied and the day after a lovely lady rang and got him connected in minutes- what could have been a frustrating experience was saved by great customer service dealing with our connection issue so quickly well done 👏

Inflexible and lack understanding. I paid for a year's subscription but did not receive a confirmation email and I was unable to access Premier Sports due to what I was told was a technical glitch. I used the chat bot to cancel my subscription, requesting a refund. I had to contact PS twice before I received a response.

The chat bot informed me that I would receive a full refund as I had cancelled within 7 days. I was later told that this was not possible when a subscription is reinstated.

10 days later I am able to access Premier Sports, so I asked for my subscription date to be amended to reflect the lost days. I was very surprised to be told that this was not possible as the system cannot be manually adjusted.

Overall I am disappointed with Premier Sports who have not helped me at any stage of the process. I'm still awaiting the subscription confirmation email!

Got it onto my sky q no problem but the streaming wouldnt work maybe i typed email incorrectly but the support team sorted right away and am now set for rugby league world cup next week. Thanks

I have very good experience with the customer service, the guy named Steve helped me a lot and very quickly. I wish in all the customer contact services there are people like him.

Good service. easy to setup and stream.

I had a issue with my subscription which they were very quick to respond to via email and sort out the issue.

The downside to PremierSports is you need to give them a 30 days notice to cancel your subscription.

I like their product. Having on demand sport without having a subscription lock in is great. I had a billing issue and they solved the issue quickly and in a friendly manner (thanks Steve). Good job.

I only wanted to watch a single football match so took out a monthly flexible subscription. When I contacted customer services to stop the subscription from renewing for a subsequent month (during my 14 day cooling off period) I was told that because I had already begun streaming content, the right of withdrawal under the 14 day cooling off period is not applicable.

I'll keep this short. Paid for a one off football game (12.99 for one month July to August) cancelled on their website, but they are still taking money every month. Fraudulent I think is the description, keep well away from these. I have reported them to my credit card company.

This service got me rugby coverage while in Canada and great help from their customer support team, especially Steve, when I left the country. Will be a frequent flyer with them as I am often in Canada and NEED my rugby fix.

I had been thinking about subscribing to Premier Sports and checked their website which confirmed the fee was £130, but when I clicked the subscribe button it came up with £149.99. I called and was told yes the fee had gone up but they hadn't had time to update their website and they wouldn't honour the price shown! Shocking behaviour from this organisation and needless to say I did not subscribe.

Emailed with a sky link problem late on a Saturday afternoon & it was resolved by Premier Sport team within an hour in time for 2nd half! Great service.

Cancelled my annual subscription mid September but Premier still took an annual payment on the 30th. I did things in a messy kinda way and the fault here may be mine/my bank/Premier. Anyway, this morning contacted Premier to either refund my subscription or sign me in for a further year. Happy either way. Anticipated a bit of toing and froing but within a couple oh hours received an email acknowledging the confusion and signing me in for another year. Cannot fault the response to my situation and their communication in any way. Excellent response.

Absolute disgrace of a website and app they are thieves cancel subscription and they still went and took a payment from my bank when subscription cancelled they then lied about it avoid them Absolute corrupt

I was having some issues with my dad’s Premier Sports account, but thankfully, a lovely lady helped us without any hesitation. She was incredibly patient, polite, and understanding throughout the whole process. Ruby was such a sweetheart and genuinely made the experience so much easier for us.

I made contact via the chat facility to raise my concern regarding the considerable increase being sought for a further year’s subscription. The initial response advice that the proposed rate was competitive and there was no discounts or promotions that I could avail of. I responded to say that I would need to seriously consider if I would renew and advised of a reduced rate I had seen previously. Michael responded promptly to advise that discretion and a discount would be applied to arrive at the rate I was happy to pay, therefore I had decided to renew. Michael provided a professional service and I felt valued as a customer.

I've been a customer for a few years and this year (2026), my auto renewal debit card had expired. I tried to update the card online with the revised details but screen went completely black. This also happened when using a different device. Used the chatbox to discuss my issue which was extremely unhelpful. Ended up by cancelling my membership and subsequently renewing only to find that instead of paying my renewal fee of £120, it was now going to be £149.99. Eventually found a customer helpline and spoke to a representative who insisted I must pay the higher price. There should have been a warning on the website that this could happen.
Premier Sports needs to evaluate their website especially with regard to updating card details as I don't see why I should have been penalised for a technical glitch when using their online services.