Premier Sports Reviews 

Matthew (call handler) was good although I have since found other rugby fans got the promotional offer of £99 just recently but I was told it was no longer valid?

Prompt response to phone calls. Rachel helped me untangle a mess of different usernames, passwords and viewing platforms. URC broadcasts are high quality and the on demand service is great for watching missed matches.

Chris was helpful and quick excellent service

I have always found Premier Sports to be very positive and supportive when requiring assistance

An excellent company providing an excellent service

Please never use this company. There is no such thing as a One Month subscription as you cant cancel for 30 days in the fine print so why offer that at all. I don’t care about the buffering but if Premier want to be taken as a trusted company the bait and switch scamming customers is not a good strategy for them . I will never use them again and simply not watch the Rugby ! Worse than even TSN! Please boycott so a reputable company picks up world Rugby in Canada!

Great customer service and very quickly managed to get me to restart my subscription. Easy process and made to feel a valued customer.

Really upset this is not working on samsung tv app every time you try play a channel you get a message saying sorry we seem to be having some issues .. so now im stuck watching rugby on a phone ...

Excellent customer service.

I asked a question which was important to me but probably of little consequence to the Company and got a prompt, and positive reply despite me being very geographically separated from the company, it would have been so easy to ignore.

When I called, very helpful in restarting my discounted subscription after expired card caused renewal to fail. Renewed at the old rate and gave me an extra discount off the first year.

Title: Refusing statutory 14-day cooling-off rights in breach of UK law
I am writing this to warn other consumers. Premier Sports is currently enforcing an unlawful internal policy to deny returning customers their statutory rights.
My previous subscription completely expired. I manually took out a brand-new, separate subscription later that day. When I requested a cancellation within the legal 14-day window, customer service refused, stating in writing that the 14-day cooling-off period “only applies to customers taking out a new subscription for the first time.”
Under the UK Consumer Contracts Regulations 2013, the 14-day right to cancel applies to the formation of any new distance contract, regardless of whether you are a returning customer. A company cannot use internal policy to override statutory UK law.
I have been forced to initiate a chargeback via Lloyds Bank to recover my money and will be reporting this systemic breach of consumer rights to Trading Standards. Avoid this company.

I found mike to be very patient as he talked me through the process of setting up the channel and I'd like to thank him for all his help.
Peter.

No waiting time for call to go through ,and a female named Rachel sorted my problem in minutes Great service Cheers !

Phone answered after one ring,a polite ,friendly and very efficient Rachel dealt with my query quickly and effectively.I am delighted with what I get from Premier Sports for a very fair price.

Good service. Great customer service. Had a problem with an account and set up two subscriptions, they were happy to help and gave a refund for the additional account, so I wasn't out of pocket. Thank you

Ann who dealt with my call was very helpful and sorted out my query very quickly and efficiently. Thank you.

Ann had a very pleasant telephone manner and lovely to talk with. She made me feel that my query was important. Thanks again.

Shortly after subscribing I had to leave the country to somewhere the service was not available. I contacted the company to explain and a representative called Michael quickly arranged for the cancellation of my subscription without any hassle..

Today Rachel at Premier Sports took my call on the Business number even though I am a private subscriber. She managed to connect my Premier Sports channels to my Sky Sports menu which had ceased to function because I had received a new Sky Q box. Problem solved in under 5 minutes on the phone. Well done Rachel fixing the problem and dealing with it so quickly. Robert

I have been a customer for many years and have been using the app on my TV on Saturday I was asked to login using the instructions on my TV but as it was so long ago from signing up I had to reset my password. On Sunday I had to go through this procedure again twice before I could watch the programme
Today I telephoned for help - one hour wasted. The lady could not grasp my problem and I asked to speak to a manager or senior person but to no avail. Lots of loud chat in the background ! Result I have cancelled my subscription!

I tried to renew my subscription on line but there was a glitch in the system that would not allow this. However all was resolved by their customer service team by phone and thank you to Sarah for her excellent customer service