Premier Sports Reviews 

I had a problem streaming ,they corrected it ASAP and the agent explained what it could be very quickly what he was able to do which at the time was sort it out I thought it would take longer ..made me satisfied with everything..

Mistakenly signed up for the annual membership for my Dad, instead of the 1 month subscription. Cancelled it the same day, once I noticed the mistake. I contacted them by phone and email to explain, but they refuse to let me cancel it now, and insist I have to pay them monthly for the full 12 months.

Excellent support from Mike with a login difficulty.

I love Premier Sports !

After initial resistance my subscription was cancelled after I had made a mistake in signing up for a year instead of a flexible monthly subscription. I like to watch particular events then cancel subscription when I want and had done this previously.

I was initially told I could cancel then told no I would have to pay for a whole year. The third PS employee I spoke with was Scofield.

Scofield said cancellation would not be a problem and although I had to pay a £10 admin fee I was happy at the resolution.

Scofield was clear, professional and quick to reply when communicating. I have come away feeling positive about PS rather than the negativity I’d felt for a day or so.

Thank you Scofield

I have been communicating with Premier Sports via online chat over 3 days on login problems without success and being ignored. Today I phoned customer service and spoke to Ann who was brilliant, and took the time to sort out my problems, and sorted everything out within 15 minutes. I was on the brink of cancelling but the service from Ann convinced me stay. Top marks an 5*s to Ann

Many thanks

Michael

Michael

I have an annual subscription to PS but recently moved my broadband and TV to Virgin Media. There is no app on the streaming box for PS and instead it's £16 a month in a new subscription. I did hope for some kind of discount based on the fact I hold an annual subscription but PS flatly refused. Not a good service and I certainly won't be giving them any more money.

Mistakenly took the year subscription on the 14th August, when I noticed my mistake on the 15th August I promptly cancelled the subscription, this was within 24 hours. They are refusing to see common sense and cancel, insisting I will be paying it for the year. No wonder they make money, customer services is shocking.

Paid for a subscription then every time I go to watch a live game it’s telling me I need to pay for a subscription. Won’t be using again avoid at all costs.

Hi,
Can I please say a big thank you to the service I received from your Customer Service Agent Cassandra who helped solve my latest Subscription problem, despite several months of having difficulties getting bogged down on systems enquiries and no proper email responses from Premier Sports trying to deal with it.

However Cassandra stepped in and managed to fix and resolve my issue in a very short 10/15 call and I am very grateful for her wonderful Customer response which reflects favourably on Premier Sports Service. She is an excellent communicator and so friendly when trying to deal with my issue.
Many thanks again to your team and especially Cassandra.

Best wishes
Gerry Begley

Thank you to Steve and Scofield from Premier Sports customer service for kindly re-considering my cancellation request and processing everything so smoothly. Much appreciated guys!

There was some confusion regarding a renewal discount, which was promptly sorted out by the support team

Very responsive and helpful customer service. They take great care of long-standing subscribers and not just new ones.

I was very impressed with the service received. I had chosen the streaming only option by mistake. I tried to change on app but couldn't (probably me) . Anyway I raised the issue with the chat bot and passed on to Hannah and Michael. It was sorted as quick as a flash.
No problem with giving a 5 star review.

Misleading costings

Spoke to Spencer. He sorted things out perfectly thank you.

Excellent service from Jamie. She took time to listen to my problem and sorted everything out in no time at all.
Polite, efficient and friendly, perfect.

I gave this 5* just because of the support I received from Mike in Customer Service. He manage my issue very easy and listened to my problem. I still have my subscription, but through Amazon Prime as its easier to access.

Set up my account again and did the wrong plan, contacted customer services through live chat, Mike and Curtis responded very promptly and all was resolved very quickly, good service all round.

I have been with Premier sports for a few years now mainly to watch the URC & European rugby.

Recently I contacted their customer care department regarding my annual subscription and my enquiry was dealt with very professionally and efficiently.

Cannot fault them