Premier Sports Reviews 

Very misleading pay as you go, mistakenly signed up for a 12months, they will not cancel unless I pay them £25, I used the service once - now bullying and asking for money to cancel.

Helped by Ann to setup a new account as I was having problems when using the promo code.
She handled my query in a timely manner and had patience with myself whilst talking me through the process.
Hope not to need Premier Sports' customer service going forward but good to know they can be polite, curteous and resolve issues.

I am very happy with my sports I love my sports

I recently contacted Premier Sports regarding an issue with my account and package. My email was quickly followed up by a call from Spencer who apologised on behalf of the company and rectified the problem straight away. The refund was back in my account within three days. Thank you so much for an excellent service!

Contacted customer service to resolve a point on switching from the streaming to Sky service. Hannah was excellent. Super responsive and resolved things very quickly. Very impressive service and thanks.

Problem quickly resolved and refund delivered. Excellent support from Scofield & David.

Great service all round. The Scottish PS Cup games streamed online is a superb additional service.
David also swiftly refunded an over payment (my own fault) which was received within 48 hours.
Thank you Premier Sports.

Didn't get the discount expected initially but the issue was resolved after a bit of back and forth. Customer support was very quick to respond.

Got through to Paula, with a particularly challenging request as I was logged out my account, I had since changed address and also my phone number had changed. They were able to locate my account and amend a spelling error in the email address which was on my part, this was preventing log in. Really friendly and helpful! Back up and running right after the call.

Hi xx I called as I had entered premier onto my phone instead of tv 😳 I called phone was picked up on first ring and Spencer was very helpful and she sorted this out in less than 5 minutes xx wry helpful

I had an issue with pricing re an annual renewal where a discount code was not applied and was charged full rate in error. I contacted Customer Services fulling expecting a lengthy wait for response and arguments over resolution. However, the response came from Hannah at Customer Services within 10 minutes acknowledging the error and offering a fair and quick resolution. Very impressed!

Customer service was second to none,spoke to a lady by the name of Jamie,she was very helpful and knowledgeable, we got our problem sorted in quick time .looking forward to enjoying premier sports.

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has allowed me to continue watching. Thanks and here's to many hours of viewing.

I raised an issue on the AI Chat page that was forwarded to the Customer Services team to deal with.
Jacob dealt with my query promptly and efficiently and emailed back with a full explanation.
He also dealt immediately with a follow-up I sent.
His emails were friendly and polite in tone.
If only all companies' Customer Services were as efficient and polite. Thank you.

Customer service was excellent on my recent enquiry, it was dealt with swiftly, politely and very clear and I've got the package that suits my sporting interests, I've been a satisfied customer of Premier Sports now for 3 or 4 years and I feel the pricing is very fair..

Good, prompt personal service

I had a problem with my subscription
Steve was very understanding and courteous. He dealt with my problem in a timely manner, well within the company guidelines. Excellent customer service. Elaine

Helpful
Kind and efficient

I had an excellent experience with Premier Sports customer support, thanks to Max.
I initially had an issue accessing the TV channels because I had subscribed to the online streaming service instead of the Premier Sports TV channels. Max quickly identified the problem, transferred my service to my new Sky viewing card, and followed up to make sure everything was working correctly. The channels were available straight away after the update.
Max was professional, friendly, and communicated everything clearly throughout the process. They also confirmed my payment had been received and were transparent about what they could and couldn't assist with regarding PayPal rewards, pointing me in the right direction.
The issue was resolved efficiently, and I really appreciated the prompt and helpful service. A great example of excellent customer support. Thank you, Max!