Premier Sports Reviews 

I signed up to Premier Sports last night by mistake and contacted them immediately to cancel. Their own Terms & Conditions clearly state a 14‑day cooling‑off period, yet they told me I was “bound to a 12‑month contract” even though I exercised my statutory right to withdraw within hours of signing up.

The Help Centre provides no clear way to contact customer service, no email, no phone number — just vague links that go nowhere. I’ve never experienced a service that makes cancellation this difficult or ignores its own terms. Very disappointed and would not recommend.

Quick & full reply to my query, special thanks to Curtis

A very helpful CSR who made the whole experience go very quickly and smoothly.

Bit of an issue being able to watch on Sky. But got through to CS, where Curtis took control and sorted it out super quickly. Well done and thanks to Curtis.
Looking forward to watching Glasgow Warriors tear up the URC!!

Very helpful in changing details and adding multi room.

Signing up I made an error in my registration. Steve from customer support sorted out my error swiftly and professionally.

Scam artists, can’t cast it to the tv … £17.99 a month for nothing good, wanted to watch one friendly game, should be a 1 day pass for £3/£5 or something, wouldn’t recommend

I dealt with a very helpful man called Steve who resolved my problem within 30 mins of requesting assistance.
He changed my subscription and saved me around £45 a year.

Jamie was very helpful and efficient.

I had a number of difficulties to overcome, particularly at payment time l. However, Ann , at Customer Service was superb and stuck with the job with unfailing perseverance and diligence to conclude the deal.
Well done, Ann. Top notch👏👏

I discussed the possibility of getting a discount on my premium and Ann, after checking a couple of times presumably with her Manager was able to offer me a discount which I accepted for three months

Ann the very friendly and helpful person sorted my issue out for me even though I did not have my details to hand

I've noticed the high overall rating and many positive recent reviews ,but I can only be honest and speak as I find.

I'm Scottish ,lived in England many years after my mum recently passed my 90 year old dad moved in with us ,he loves all football but hopefully understandably he particularly loves Scottish football.

I already have tnt sports at home and via now tv adding sky sports for him was very quick and painless and actually sky sports coverage of Scottish football is a whole lot better than it used to be.

But these services still leave a few gaps so I researched premier sports and in order to get as many matches as possible for him decided to sign up directly and access the stand alone service via smart tv and firestick.

Let's say now both TVs I tried are Google TV and high end Sony models and the firestick is the latest version ,all devices less than a year old ,I have 1gb fibre internet that all devices and other services are fine on and have had no connection or service issues.

Firstly went on the website tried 2 different windows 11 laptops ,1 pixel 10 android phone and an I phone 16 get to starting to enter personal details to register and the site just crashes over and over again

Right says I I'll try downloading the app first try setting up an account that way couldn't find the app on I phone but had given up by that time so didn't look that hard.
On the pixel phone app just dragged and dragged never installed.

Tried the standalone app ( not Amazon prime channel) on the firestick and both smart tv and again the app just won't install.

So I gave up.

I've purchased it directly on Amazon as an Amazon prime channel on the same smart TV and firestick the standalone app won't install on and it's working perfectly,but it's not a perfect solution as dad won't get all the games because you dont get the premier player matches on the Amazon prime channel.
So instead of me paying the full price direct I elected for the 12 month commitment via Amazon prime as this reduced the monthly bill by a fiver not to save the fiver as such but if I'm getting a lesser service may as well pay less.

So dad gets a few matches less and this company gets paid less because I'm paying the lowest price but obviously Mr Amazon takes a cut and they get paid less.

Now it's through Amazon it works perfectly well which I think is a bad reflection on any such service that it works better via a 3rd party.

So sorry despite the previous good reviews and the fact it's all now working via a 3rd party I personally could not recommend this company.

Helpful and fast response to any questions.

The customer service representative was helpful but it took a little time to locate my account so my query could be resolved

Excellent customer service; prompt and very helpful
Chris called to assist me in how to purchase a yearly subscription as a gift for a family member.
Coureous, polite and professional; delightful to speak with.

Chris was fantastic very caring and dealt with a stressful situation for us

Very misleading pay as you go, mistakenly signed up for a 12months, they will not cancel unless I pay them £25, I used the service once - now bullying and asking for money to cancel.

Helped by Ann to setup a new account as I was having problems when using the promo code.
She handled my query in a timely manner and had patience with myself whilst talking me through the process.
Hope not to need Premier Sports' customer service going forward but good to know they can be polite, curteous and resolve issues.

I am very happy with my sports I love my sports