PrettyLittleThing Reviews 

Absolutely terrible!!!!!!! ordered on 23/11 paid for express post with a delivery date of 28/11. its now the 05/12. No items, no updates, and no tracking available.
I have made contact with customer care and keep getting the same robotic response of.. "our driver is running behind, please allow 2 more days" this is RUBBISH customer service. I will NEVER purchase from this site again!!

J'adore PLT mais par contre attention car ça taille assez grand et la qualité est parfois décevante! Par contre c'est sûrement le SAV le plus sympathique et le plus rapide pour agir que j'ai pu voir (j'ai une tenue qui est arrivée déchirer : remboursement immédiat sans renvoi de l'article).

ordered clothes september 28th with an expected delivery date of october 9th.
it’s now october 28th and there’s still been no delivery, and no update to my tracking whatsoever. absolutely ridiculous

Ordered boots on the Sunday night, express post…thinking that by ordering from the Australian site, they would be located in Australia and delivered by the Friday when I needed them. Once ordered, was advised by email I would receive on the Wednesday. Wednesday received an email advising I would not receive delivery until the FOLLOWING Wednesday. So, of course too late to order anything else online. Turns out they were being shipped from the UK. Complained via their iPhone message service, was refunded the $25 I paid for express.
Once I received boots, which I ordered in a size above my usual size, tried on and there is absolutely no way these will fit! My daughter also tried them on (same size shoe as me), and it’s just not possible that these boots are an AU 10. More like an 8! Have started refund process, which seems relatively simple so far but of course I have to pay $10 to send them back!
Won’t shop with PLT again.

Ordered a dress for a wedding 3 weeks ago and it got lost in transit. Can’t refund me til they CONFIRM it’s lost in transit until next week! 2 days before the event I need it for. Annoyed. Frustrated. Never shop here again. DO NOT RECOMMEND More annoyed it’s not based on AU on top of it. Fooled by their website. Go to shein

If I could give a rating of zero I would , I haven’t used PLT in yearsssss but I went on to buy a couple of fox tan items , but I thought I had changed the address from my old house but it automatically hanged it to my old address where I do not live anymore, I contacted them to see if the address could be changed they advised me that I should go or get someone else to go to the house and then return the items … like whatttt , if I knew the person wouldn’t they just give me the items I ordered why would I need to return them ? I don’t understand how there isn’t an option to change the address and fix a simple mistake and the contact team were useless they just kept giving me the same answer on repeat like robots , so now I will probably loose $70 worth of stuff I ordered .

What the actual eff?

I'm a size 14 so sized up and not one thing fits. The size 16 bikini would fit a barbie doll and the leggings are see through, the dress meant for curvy women wouldn't fit a size 10. Absolute shame on you PLT. Spent 150 quid on rubbish. Sickening.

I used to absolutely love buying from here. I haven’t brought from here for a while, I placed an order got it yesterday. Tried all the things on and out of Seven things I’m keeping three things and sending FOUR back! The sizing is actually unreal. No wonder why people feel like crap about their own bodies and are insecure the sizing is absolutely appalling. Very disappointed, made me feel like absolute crap and my confidence was/is already at rock bottom

I'm officially done with PLT clothes. The sizing has been off since 2019.
It's actually starting to become harmful to my mental health.
I have size 12 and 14 jeans from PLT that fit me from 2018/2017. Buy 14 now too small, size up to 16 and the thigh and leg too big but the waist fits like a 12. It does not make sense.
Plus size to them seems to mean thick thighs/46inch bums, tiny waist/flat belly and size F boobs women.

The quality of the clothes has gone down hill too. Why am I receiving clothes that smell like fish.

I'm done shopping with them!!

The worst online shop I've ever experienced. Their sizes run 3 sizes too small. Unless you're just skin on a skeleton, I would shop elsewhere.

PLT sizing is inaccurate. How can a size 16 fit like a 12. It's an absolute joke. I ordered a size 16 dress and my gosh, it for sure is not one. When I order from New Look a 16 is actually a 16. Disappointed!

Don't sell a size 16 unless it is actually a 16. I got a pretty dress today, tried it on and it doesn't zip up half way up my back. The dress was lovely. But this is ridiculous. I also got the dress after seeing an ad that PLT is plus size inclusive. Bunch of lies. Nice way to make your curvier customers feel like crap.

Sizing is ridiculously small - so frustrating when you have to order from plus range and your a 12/14

I ordered for the first time from PLT. I live in Romania and the package was delivered in 6 days, nice surprise! I am usually a XS/34 EU size, and after reading some reviews I decided to size up and I ordered a 6 (S/36 EU) and it fits just perfectly on me. I LOVE IT!
So if you’re between sizes of course the chances to be disappointed are higher. For me it’s a positive experience and I am going to order again

Bought 2 blazers both size 28 as my other blazers from various makers are 26/28, both these blazers were absolutely humongous on me, I’d say they are 30/32 and 32/34 plus sizes, way out of proportion, I’m now very weary of PLT and Damart is another one only their sizes are tiny, I’m a 28 trousers in damart I’d be around 34 plus size

Placed an order expecting delivery by a certain date. Order did not arrive by promised date. Dealing with customer service has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies.

STILL WAITING FOR MY ORDER, ONE MONTH LATER TRYING TO GET A HOLD OF SOMEONE & WITH NO LUCK SO I WENT TO CANCEL MY ORDER WITH THE ORDER NUMBER THEY SENT TO MY EMAIL, BUT FOUND OUT THAT IT DOESN'T EVEN EXIST SO I HAVE NO WAY OF DOING ANYTHING.

I ordered my item 1/13 With an expected delivery of 1/26. Delivery info remained “unavailable” then has never updated. I reached out and was told to wait til 1/29 and if not received reach back out. 1/29 no delivery reached back out and was told to wait for 2/11. When I replied and said I was told 1/29 they told me 2/13. When I complained that just 5 mins ago I was told to wait until 2/11 they then asked me to wait until 2/19. I complained that this item was for a wedding and I was told If the wedding had passed and I no longer needed the outfit, to return it upon delivery. NEVER AGAIN WILL I ORDER FROM THIS COMPANY. Oh yea still no dress 🙄

Need sort you sizing out… absolutely ridiculous no wonder so many women and girls have got eating disorders. I’m a size 12 in one dress then in another I’m a size 18🙄 in any other brand I’m a size 14! Don’t get me stated on the skirts. Sort your business out it’s beyond a joke… cheap crap!

Items ordered was supposed to have being refused at pick up point, delivery then done 14/1/24 to a wrong address. I contacted Prettytittlething customer service via email around 9 times giving all information and evidence items sent elsewhere, there customer service team has not followed up anything at all even thought ive done all the investigation and forwarded all evidence. Totally disappointed with customer service lack of customer care and poor communication.