My old Canon printer had given me 11 years of good service, but it was time to replace it. I actually found Printerbase by asking Gemini for its thoughts on potential replacements. The price was good,... Toon meer
Bedrijf heeft geantwoord
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Martin was very professional and friendly when he called to ensure the printer we had ordered was suitable for our needs. He also confirmed when delivery would be. There was no pushy sales talk. I wou... Toon meer
Bedrijf heeft geantwoord
The staff seem to go out of their way to give good helpful advice, any problems are sorted out immediatly without fuss. If more companies were up to Printerbase standards shopping would be a much be... Toon meer
Bedrijf heeft geantwoord
Made the order today and have already had a courtesy call from Steve Killick (not sure of his role at the company or the spelling of his name) but clearly has a great belief in client care and ensur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Printer- en scannerwinkel
- Computerwinkel
- Elektronicawinkel
- Kantoorbenodigdheden winkel
- Schrijfwarenwinkel
- Tonerleverancier
Geschreven door het bedrijf
We stock printers and consumables for all the big brands like HP, Oki, Kyocera, Xerox, Brother, Canon and Epson. We also stock over 20,000 stationery products too, all with FREE next business day delivery on all orders over £36
Contactgegevens
Printerbase, Britannia House, Hertford Street, OL7 0TJ, Ashton-under-Lyne, Verenigd Koninkrijk
- 0161 308 5800
- info@printerbase.co.uk
- www.printerbase.co.uk
4,6
Uitstekend
3K reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great company to do business with
Great company to do business with - good communication, support offered without being pushy, quick delivery. Overall very happy to recommend.
1 juli 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Chris,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Really impressed
My old Canon printer had given me 11 years of good service, but it was time to replace it. I actually found Printerbase by asking Gemini for its thoughts on potential replacements. The price was good, so I ordered the new printer. A day or two later, I received a phone call from Printerbase and immediately thought, 'Uh oh, here comes the upsell.' I was pleasantly surprised when it never came. The chap on the phone was simply making sure that the printer fitted my needs and gave some tips on how to get the best out of it. I don't recall ever having this level of customer service before, and I was really impressed.
24 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Brad,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service, price and your new printer.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
I bought an epson xp 15000 it cost me…
I bought an epson xp 15000 it cost me £272, I only used it about 15 times still like new.I went to turn it on. There was nothing,No power at all, It was just out of warranty, I phoned Printerbase as that where I bought it from. They told me to phone Epson, They wanted £180 then I have to post it to them, witch would cost me about £20+ so i had a look on youtube to see if anyone had this fault, And it turns out quite a few people had the same thing happen to them. So it must be a fault with the printer itself. I think its absolutely Discussing. I paid what I thought was a lot of money so I would have a good printer. and if its a fault with the printers they should have repaired it for nothing. Its feels like I have been SCAMED .
28 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi David,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issue you have experienced with your Epson XP-15000 and understand how frustrating it must be for a printer that has seen relatively little use to develop a fault.
While the printer is unfortunately now outside of its manufacturer's warranty period, we have been actively assisting on your behalf. We have spoken directly with Epson to discuss your case and were able to negotiate a reduction in their repair charge from £180 to £140 (excluding VAT). In addition, to help minimise your costs further, we have offered to arrange collection and return of the printer using our own courier service, meaning you would not incur the additional shipping costs associated with sending the printer to Epson.
We also raised your concerns regarding reports of similar issues online.
Epson has confirmed that there is currently no known or recognised fault affecting this model that would qualify for a free repair programme or recall. As a result, any repair remains subject to their standard out-of-warranty process.
We appreciate that this is not the outcome you were hoping for, and we understand your disappointment. However, please be assured that we have done everything possible to support you by liaising with Epson on your behalf and securing a reduced repair cost, whilst also covering the courier arrangement to help keep your overall expense to a minimum. If there is anything further we can do to assist, please do not hesitate to contact our customer service team.
Many Thanks
The Printerbase Team
Very impressed with Printerbase
Very impressed with Printerbase. Competitive prices, very efficient service, great communication and speedy delivery of my order. Also excellent customer service with personal touch from a UK family business that deserves to be a success.
Well done and many thanks 😊
9 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Andy,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service, price and delivery. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Martin was very professional but…
Martin was very professional and friendly when he called to ensure the printer we had ordered was suitable for our needs. He also confirmed when delivery would be. There was no pushy sales talk. I would definitely use them again, and would recommend them.
11 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and delivery. I have passed your feedback on to Martin and his manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Excellent support and fast delivery
Excellent support and fast delivery. Luis Filipe is a star!!
Thanks!!
10 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and new Canon printer. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Great until you have a problem then terrible
Started off great buying a label printer from them 3 years ago but that broke down so I ordered a replacement. Went for a Zebra mid range printer which simply would not connect to IOS Bluetooth which I stipulated was my main req. Annoyingly told I had to pay return postage as she classed it as a return request rather than faulty which I challenged and then told I would have to contact Zebra directly even though I received it from them a day earlier so reluctantly paid return postage for speed and they received it back on Monday 11am and now it’s Saturday evening and still no refund. Leaving me to run my business without. Terrible after sales care so I would avoid based on my recent experience from printerbase.
12 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Chris,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration caused by this experience and for the delay in processing your refund.
We understand how important it was for your new printer to connect seamlessly via iOS Bluetooth, particularly as this was a key requirement from the outset. We're sorry that the printer did not perform as expected and that there was confusion regarding the return process, which added to your inconvenience.
Having reviewed your case, we can see that our Operations Manager reached out to you directly, addressed the concerns raised, and has since resolved the matter. While we're pleased that a resolution has been reached, we appreciate that this does not change the disruption and disappointment you experienced, especially when you needed the equipment to keep your business running.
We value your custom over the past three years and regret that, on this occasion, our service fell short of the standards we aim to provide. Your feedback has been shared internally so we can review our processes and improve the experience for future customers.
Thank you again for bringing this to our attention, and we hope we have the opportunity to restore your confidence in Printerbase in the future.
Many Thanks
The Printerbase Team
Purchased my canon TR4755i printer.
Purchased my canon TR4755i printer.
Not the easiest to set up the WiFi.
Once done printer works great, also service was great would recommend you to anyone.
20 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Neil,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and new Canon printer.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Good company
Easy to order, good prices pleasant customer service, quick delivery
1 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Ivanka,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and delivery.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Excellent service
Excellent service, and honesty about the purchased product
14 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Alan,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
1st Class Service
Printerbase provided an excellent service from the initial purchase to follow up on delivery. The printer is a 'Canon' GX1050 and is perfect for our requirements.
25 mei 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Jonathan,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Fantastic customer service!
I had a lovely experience with this company!
I placed an order on their website and next day received a phone call - I expected it to be them telling me they were out of stock. Not at all, Luis had rang me just to check all my details were correct, if the product I ordered was compatible with my printer and he also let me know they had an own brand equivalent for much cheaper. I expressed that I hadn't had good experiences with own brand versions in the past and Luis let me know that they guaranteed these own brand versions, if I wantwd to try. I decided I would, he processed a partial refund for me immediately for the difference and altered my invoice.
The item I ordered was delivered next working day, even with the adjustment!
I had a lovely chat with Luis, he was so kind and I felt like I was in expert hands! One of the most positive customer service experiences I've had. Thank you so much Luis for all of your help!
10 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Chloe,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback on to Luis and his manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Excellent service
I ordered a printer on Tuesday night, they followed up and Wednesday and confirmed next day delivery. Arrived. So far, excellent service. Very impressive and a good deal on my Epson eco tank printer.
11 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Adry,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and your new Epson printer.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
The staff seem to go out of their way…
The staff seem to go out of their way to give good helpful advice, any problems are sorted out immediatly without fuss. If more companies were up to Printerbase standards shopping would be a much better experience.
Thank you to the staff.
10 juni 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Anthony,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Great scanner
Great scanner, great price, excellent customer service. Would of been 5star if they had sent tracking information as I spent 2hrs driving and an hour at parcelforce trying to retrieve the parcel.
16 mei 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Richard,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Great service from the company
Great service from the company. They rang to check I had ordered the right printer for my needs, and have since received follow up calls to ensure I'm happy with my printer, and to remind me to register my guarantee with the printer manufacturer- I had already.
Would definitely go back for any other products when needed in future.
28 april 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Carolb,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Very good service from Printerbase
Very good service from Printerbase. Ordered the printer one day and it arrived the next.
23 april 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Paul,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Printer base has been a refreshing…
Printer base has been a refreshing antidote to most internet purchases,
Always quick to respond, always a person at the other end totally reliable (thanks Luis !)
The Cannon Maxify GX1050 that I ordered came the next day. However when I set it up there seemed to be a problem. I was helped at every stage with checking and trying to find the fault. In the end Technical Support decided to replace the printer and arrange collection of the faulty one. They rang me to arrange best day for collection and delivery.
Quick and reliable response all the way.
I now have an excellent printer and the reassurance that a personal support service is always there.
Thanks
Charles
13 mei 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Fantastic customer service again
Fantastic customer service again! I placed an order for ink cartridges on 28 April. I received a courtesy call the following morning from Luis Filipe, an account manager. Luis confirmed receipt of my order and suggested an alternative brand of ink which is compatible with my Brother printer, which saved me £10! Luis was very knowledgeable and helpful. This was excellent customer service and consistent with the excellent service from Andrea Fletcher when I actually bought my printer last year. Well done again !! Robert McGregor
29 april 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Robert,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service . I have passed your feedback on to Luis and his manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
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