My old Canon printer had given me 11 years of good service, but it was time to replace it. I actually found Printerbase by asking Gemini for its thoughts on potential replacements. The price was good,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Martin was very professional and friendly when he called to ensure the printer we had ordered was suitable for our needs. He also confirmed when delivery would be. There was no pushy sales talk. I wou... Toon meer
Bedrijf heeft geantwoord
The staff seem to go out of their way to give good helpful advice, any problems are sorted out immediatly without fuss. If more companies were up to Printerbase standards shopping would be a much be... Toon meer
Bedrijf heeft geantwoord
Made the order today and have already had a courtesy call from Steve Killick (not sure of his role at the company or the spelling of his name) but clearly has a great belief in client care and ensur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Printer- en scannerwinkel
- Computerwinkel
- Elektronicawinkel
- Kantoorbenodigdheden winkel
- Schrijfwarenwinkel
- Tonerleverancier
Geschreven door het bedrijf
We stock printers and consumables for all the big brands like HP, Oki, Kyocera, Xerox, Brother, Canon and Epson. We also stock over 20,000 stationery products too, all with FREE next business day delivery on all orders over £36
Contactgegevens
Printerbase, Britannia House, Hertford Street, OL7 0TJ, Ashton-under-Lyne, Verenigd Koninkrijk
- 0161 308 5800
- info@printerbase.co.uk
- www.printerbase.co.uk
4,6
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
I ordered a new printer/scanner/copier. Caroline Fletcher was extremely helpful in sourcing the right machine for my needs and followed up with regular contact to confirm delivery and to make sure I claimed a rebate which was on offer with the machine I bought and register the extended warranty. Above and beyond, keep up the good work.
30 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi K Dawson,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback to Caroline and her manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Delighted with our move from HP inkjets…
Delighted with our move from HP inkjets to a Brother laser. The advice from Ryan at Printer Base was excellent, helpful and knowledgeable. We certainly felt confident after chatting to him. Thoroughly recommend this company.
9 februari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Tony C,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback to Ryan and his manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Tea
These people are not just box-shifters
These people are not just box-shifters, as I two-time customer I have only experienced being listened to, understood and provided with great service.
21 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Family Dixey,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Professional advice, service and products
Great service calling me to ensure the product I'd ordered was correct for me and my business. Ordered late on a Tuesday and with me Wednesday morning. Followed up with their Technical Support numbers and manufacturer warranty / contact details too. Excellent all round and the Canon Maxify GX7150 is a brilliant printer / scanner.
20 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi MattS
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Helpful team
Helpful team, called me to ensure printer matched my needs and again to ensure I had claimed extended warranty and cashback. A first class experience without loads of sales jargon. Printer arrived next day as stated and well packed. Easier to order from Printbase than visit shops finding who has in stock.
21 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Ian,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Faultless purchase
Faultless purchase, and grateful for the follow up email reminding me to apply for the extended warranty and cash back from Canon
18 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Peter,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Repeat Customer - Great Service
I'm a repeat customer, I['ve been buying printers and supplies for over 10 years. Printerbase service is excellent and I'd recommend them to anyone who wants advice and is looking for a good deal on a printer.
10 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Dave,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Best price and free delivery.
Printerbase offered the best price and free delivery so I chose it over my usual choice of Curry's or Argos. I was delighted with the personal phone call to check on the order, which gave me assurance that I had selected the best printer for my needs. It arrived as stated and in perfect condition.
7 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Anne,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Replaced without any problems
I had a problem with my Canon Printer after 9 months and after some helpful advice from a guy called Stephen in Printerbase, it was decided to replace my printer for a new one! Wonderful service, will definitely recommend buying a printer from them...you know you will get good service
23 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Janet,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback to Stephen.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Amazing customer service
I have ordered a printer from Bryony, and the customer service was amazing . She called me to check if the printer was the correct fit for me and helped me during the ordering process. I’ve didn’t imagined I would have such a pleasant experience from buying a printer.
23 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Seza Emre Çetinkanat,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback to Bryony and her manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Great value product
Great value product, exceptional customer service. I would use them as my go-to now, as I know I can just ask and they will help find the right product to support my needs.
27 december 2025
Review zonder uitnodiging
Antwoord van Printerbase
Hi LB,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
From the phone call to talk through my…
From the phone call to talk through my on-line order to the prompt delivery of my new printer, the whole experience was very good. I have never before had a company phone me to check that I had ordered the right appliance to fulfil my needs and to explain various aspects of the printer. Delivery was very prompt in spite of New Year disruption.
29 december 2025
Review zonder uitnodiging
Antwoord van Printerbase
Hi AMH,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Printerbase: Selling used machines as "New"
Extremely disappointed with Printerbase. My order arrived hours late and in poor condition—the exterior packaging was filthy, and part of the seal had been broken. The inner packaging was damp with condensation and the courier was careless and placed the unit on its side instead of upright.
After using the printer I discovered a major discrepancy: while the external LCD was set to '00', the internal system report proved the unit had already printed 642 pages - far exceeding the amount i already printed. Despite management confirming it should ship with a 1,200-page toner, a 'Replace Toner' error appeared—meaning over 53% of the capacity was exhausted despite light use.
All of this was reported within 24 hours of delivery. To suggest a customer could print over 600 pages (more than a full ream) and exhaust a high-capacity toner within hours of unboxing a 'new' machine is a physical impossibility. Even more troubling was the fact the manager failed to rectify this obvious case of misrepresentation or the poor state of the delivery, he was dismissive and defensive the entire time. I would have settled with an additional toner as a resolutionThe manager attempted to 'gaslight' the situation, ignored the photographic evidence, and has now ceased communication. I am now initiating a bank dispute for 'Goods Not As Described.' Be very careful to check the internal system reports on any hardware bought from this company to avoid the stress and aggravation they caused me during a critical printing deadline
15 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi,
Thank you for taking the time to share such a detailed account of your experience.
I am very sorry to hear the courier was careless, which meant your printer did not arrive in the condition you would have liked, and for the issues you encountered after that. This is certainly not the quality of service we aim to deliver, and I completely understand how frustrating this must have been, especially as you had a large number of documents waiting to be printed, as communicated to our team before dispatch.
I have carefully looked into all the points you raised and have shared the findings below.
We requested more details from our couriers regarding the delivery, and they have come back with pictures taken at the time of delivery which confirms the packaging was intact, with no seals broken.
With regards to the page count discrepancy, I have looked into this, and you did confirm with us that the page count was zero through email after unpacking and checking the printer. I can confirm all our printers are shipped brand new and sealed.
We understand your concern about the toner appearing to be partially used, and we appreciate the opportunity to investigate this for you. Following inspection of the printer upon its return, we found that the cartridge supplied was the original starter toner provided by the manufacturer. Starter cartridges are designed with a lower yield than standard replacement toners and are intended to cover average page usage.
Our checks also showed that the printer had been used for documents with a high page coverage. Higher coverage (for example, documents with large areas of solid print, graphics, or bold text) significantly increases toner consumption, which can result in the cartridge depleting more quickly than the estimated yield. Based on our inspection, there was no indication that the toner had been previously used prior to dispatch. The reduced lifespan appears consistent with the level and type of printing carried out.
We hope this clarifies the situation, but if you would like to discuss this further, we would of course be happy to help.
On the communication side, our Customer Service Manager apologised for the poor state of delivery you reported and offered to arrange an immediate collection and full refund. I understand you chose to continue using the printer at that time as you needed it.
Also, your emails were received after 6pm, which is outside our office hours (8:30am–5:30pm), and they were responded to on the next working day, but I’m sorry you felt we stopped communication.
I am conscious you are our customer and would like an opportunity to talk and make sure your concerns and issue are addressed. If you’d like to discuss this further, please contact us directly.
Kind regards,
The Printerbase Team
Opening hours: Monday–Friday, 9am–5pm
Super-fast delivery on my order of…
Super-fast delivery on my order of hard-backed envelopes, and despite it being a small order, I still received a follow-up call to make sure everything had arrived safely. Great customer service — I’ll definitely be looking to Printerbase for other business needs in the future.
9 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Annie,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Great service - highly recommended
Great service - speedy delivery - great to hear from the company before dispatch to ensure what I ordered would fulfil my requirements.
30 december 2025
Review zonder uitnodiging
Antwoord van Printerbase
Hi Mike,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Very helpful, efficient and knowledgeable
I called Printerbase for info on delivery of a home printer. I spoke to Ryan Saqladi who was very helpful and knowledgeable.
The printer arrived the next day! It has been working well and I'm very happy with the service and price I got at Printerbase.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Printerbase
Hi Ms N Byron,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I have passed your feedback on to Ryan and his manager.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
The company were easy to deal with and…
The company were easy to deal with and offer the perfect combination of great service and great prices. Unusually these days they did exactly what they said they would and when they promised.
Caroline is a treasure!!
There was a small hiccough with the order and Yvette sorted out the problem perfectly!
5 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Alan,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service and price.
I have passed your feedback on to Caroline, Yvette and the management team.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team.
Customer Service was exceptional
Customer Service was exceptional, before receiving order had a phone call that asked if the scanner that was ordered met all criteria. (Was not double-sided scanner and upgraded to what was needed)
Arrived same week, can't fault anything
5 december 2025
Review zonder uitnodiging
Antwoord van Printerbase
Hi Chris J,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Perfect in every way
Perfect in every way, cannot be faulted.
18 december 2025
Review zonder uitnodiging
Antwoord van Printerbase
Hi GWL,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.
Thanks
The Printerbase Team
Great customer service from Printerbase
I ordered a printer and Steve from Printerbase phoned to check that the order was what I needed, it was as it is the only printer with the specs I need that will fit my home office space, and to tell me that I needed a 5 cartridge ink set not the 4 I had ordered. They could have just sent me what I ordered but they went the extra step so that I can get up and running as soon as the kit arrives. Couldn't be more satisfied.
2 januari 2026
Review zonder uitnodiging
Antwoord van Printerbase
Hi Roger,
Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.
I have passed your feedback on to Steve and his manager and we look forward to helping you out again in the future.
Thanks
The Printerbase Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.