Printerbase Reviews 

Excellent customer service and the price of a new printer including original ink cartridges was less than buying a set of original cartridges.

Distraught by the behaviour of my Hewlett Packard printer which had ceased operation - despite me only ever using genuine HP Products with it, I urgently needed a replacement. I bought a Epson WorkForce WF-7830DTWF A3 Colour Multifunction Inkjet Printer from PB. My HP had never dealt with A3, the Epson WF was almost the only printer that seemed capable of scanning - as well as printing - A3. I ordered it on 19 January 2026 - it arrived safely the next day. I've waited until now before reviewing because I wanted to see how it behaved. It's been immaculate. I had to scan nearly 3kg of paperwork yesterday - for work - so I could burn it and get it out of my front room! That was done effortlessly both single and double sided - much of it having been stapled and roughed up a bit. Fingers crossed I never have to deal with Hewlett Packard again - except perhaps to receive compensation for the hours and £100s wasted on their products - which do not work.

Outstanding service.
I purchased 2 printers from Printerbase some 2 weeks apart.
Next day delivery arrived on time in both cases.
The customer care especially from Caroline was simply brilliant. Caroline even contacted me to advise me that I could claim cash back on both machines, something I had not been aware of!
All this on top of the best price I could find.

Very disappointed with this purchase. I paid over £700 for the printer, and the quality is extremely poor. When I requested a return, it was not accepted, which made the experience even worse. Customer support was unhelpful, and overall the service has been frustrating. I do not recommend this company. I also submitted a review on their website, but it requires approval before being published.

Did price comparisons on usual web sites. Found Printerbase to have a good offer and are UK based. Needed to clarify one aspect of the printer so phoned. Call answered quickly and the lady I spoke to was friendly and knowledgable. So ordered the printer which came the next day - very impressed. Printerbase have followed up to check all is OK.
I'm happy with the product so far.

Very helpful with sorting out a scanner product issue, very happy with their service.

My old Canon Pixma gave up the ghost so I looked online for a replacement. Amazon could not deliver the replacement model for about two weeks and Curry's did not have it in stock. I found Printerbase online, gave them a call and was surprised to speak to a helpful human being instead of a bot. He said the model was in stock and could be delivered free of charge the next day – and that there would be a £60 cash back from Canon. The new printer duly arrived, it works like a dream and the Canon cash back is now in my account. What a great firm this is! I shall use them in future.

Made the order today and have already had a courtesy call from Steve Killick (not sure of his role at the company or the spelling of his name) but clearly has a great belief in client care and ensuring the most effective solutions for customers.
Order set to be delivered within 24 hours and cannot fault the process.
Mike - Every Body Perfect Limited

Fantastic service from start to finish. Particularly liked the phone call to discuss the order, the product and delivery.

Purchased a Cannon TS8750 to replace a 17 year old cannon that had given first class service. Service from Printerbase was first class, with some good advice on the phone when required.
Well priced, cheaper than Amazon.
Would definitely use them again.

Very helpful pre and post sales support, great variety of choice in stock. Prompt delivery and competitive pricing for my Brother MFC-L8390. Highly recommended.

Very quick delivery and a great prices for a printer that I was researching. Excellent communication about pre-delivery and post-delivery about warranties. Would recommend.

I was looking for a new printer and came across 'Printerbase' whilst doing some research. I decided on the printer i required then placed an order online. Within 10mins of placing the order i received a phone call from them to gain my thoughts on my choice and to offer some good advice regarding my requirements. the order was dispatched that afternoon and arrived the next day.
Brilliant service, would highly recommend these guys.

Ordered a replacement Epson Printer from this company. Efficient service, easy to order and a keen price. Courtesy call from the Company prior to dispatch to check that the order etc was correct. Speedy delivery and follow up letter. All you need. 5*

I needed a decent printer in 48 hours or less. After buying one from Printerbase, I received a brief phone call from Charlie.

He asked what I was trying to print, and then he actually recommended a cheaper printer which he knew would still do the job. The recommended printer still arrived within 24 hours of my first order, did the job perfectly, and they put £200 back in my pocket.

Could not complain, even if I tried. Great service.

Really impressed with Printerbase. I spoke to Caroline in Customer Service and she quickly sourced exactly what I needed — a Xerox B315 plus an extra toner — at a great price. Brilliant service, genuinely helpful, and refreshingly smooth from start to finish. I’ll definitely be shopping with you again (and my printer will be the happiest one on the street).

I’ve honestly had great experiences every time I’ve ordered from Printerbase. This time I started a chat on the website and Charlie from customer service offered to give me a call, which just made everything so much easier. Really appreciated him going the extra mile like that. Brilliant service as always — definitely recommend.

Have used Printerbase for several years. I have purchased two printers and bought numerous inks. Very happy with the prices, quality and all round good service. I highly recommend!

Good price for a replacement Epson photo printer and a call after ordering to check that I knew about what I was getting and that it would need extra print cartridges shortly after setting up. I was aware and had already catered for (using 3rd party inks for many years). Delivery was within a few days with no problems encountered.

Had no problems from start to finish of my order. The order came on time with no issues. The only problem I have is my old canon printer is taking its time to use up the ink cartridges I have left before setting up my new one.
Would definitely recommend Printerbase.