PrivateFly Reviews 

966
•
TrustScore 2 uit 5

1,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

A cheap con operation in which people fill out a request for a private charter, but instead they get rung by salesmen trying to sell them fractional ownership in planes. Avoid at all costs. Cur... Toon meer

Beoordeeld met 4 van de 5 sterren

Thank you Eric Callahan for for help with our booking, many questions, perfect size jet, and follow-up. We flew our 90 year old Dad -(hadn't flown in 20 years) the pilots were amazing, made him fee... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Avoid like the plague, terrible customer service, disorganised and don’t respond to calls or emails. I had a very bad experience dealing with them. Maybe the good reviews on here had a different count... Toon meer

Beoordeeld met 1 van de 5 sterren

Tried this service twice and still no response from them. For the first request, they sent a generic reply email and I provided more info for the flight .. it's still showing 0 days Awaitin... Toon meer

Bedrijfsgegevens

  1. Vliegmaatschappij

Informatie afkomstig van verschillende externe bronnen

The leading booking service for global private jet charter.


Contactgegevens

1,9

Slecht

TrustScore 2 uit 5

966 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,9

Alle reviews

(966)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent VIP service

Excellent VIP service

Easy to book, the team kept us regularly updated, highly recommend.

16 februari 2021
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much for your review. The team always remain available and look forward to having the opportunity to be of service again.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

All Perfect !

All Perfect !
The pilots and The lady who care about us, Deborah, very profesional !!

15 februari 2021
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

It is really lovely to read about Deborah, I know she was thrilled to be of service. Thank you very much for your review.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

PrivateFly did an excellent job

PrivateFly did an excellent job for us, arranging a flight at short notice.
Thanks guys.

15 februari 2021
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you for choosing PrivateFly Mark, it was a pleasure to be of service and it is wonderful to hear that we could assist at such short notice.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Excellent Costumer Service

PrivateFly offers great choice of aircrafts, very competitive pricing and excellent costumer service. The team really strives to ensure a smooth flight experience.

6 februari 2021
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much for your kind review PK. I am thrilled that we could be of service and look forward to future opportunities.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Excellent service with great…

Excellent service with great responsiveness. Got us out Venice on very short notice despite of severe Covid-19 restrictions.

3 februari 2021
Logo PrivateFly

Antwoord van PrivateFly

It was an absolute pleasure to assist under such difficult circumstances. I am delighted that our 24/7 team could support your requirements. Thank you for your review.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Super service - will use again and again

Again, just to thank you all for your help in arranging this flight. Directly from our client: -
“It was an amazing experience, the crew were lovely. Plane was very comfy and loads of room. Very smooth flight dogs very happy”

1 februari 2021
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much, it was a pleasure to assist with all your requirements and we are so pleased that they had such a wonderful experience. We look forward to your next trip!

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

The procedure of cooperation with…

The procedure of cooperation with PrivateFly was good from the very beginning till the end of flight. Very helpful manager, good aircraft, polite and professional crew. We will flight with them in future, surely

26 januari 2021
Logo PrivateFly

Antwoord van PrivateFly

Hi Liliana, We are thrilled with your feedback and review and delighted to have been able to meet your requirements. We are already looking forward to your future flights and remain available.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Ben Hardy & the team worked tirelessly to make the impossible possible. Have used PrivateFly multiple times around the world. They’re quite simply the best.

16 januari 2021
Logo PrivateFly

Antwoord van PrivateFly

Thank you for such a wonderful review, I know Ben is delighted and it is a pleasure. We can't wait for your next flight.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Amazing customer service!

Great experience throughout! The team is very responsive in answering queries and the fact you're assigned a dedicated contact on their end definitely helps. Highly recommend!

9 januari 2021
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much for your review Hugh! The team are always here for you and I am delighted you had such a great trip.

Kind Regards
Freddie

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

I have used Private Fly a number of times and this most recent occasion continued to be an fantastic experience. I worked again with Nicholas Combes who is incredibly responsive, super helpful and a pleasure to deal with. Then the brilliant Client Services Team finished off the details of the booking. On this return trip Apolina and Chloe were incredibly helpful and so patient with all the changes I had to make! The flight team on board were also faultless. I have no doubts at all that we will be booking with them again soon. Thanks so much to all the team :)

7 januari 2021
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you for your review Esther! It is always a pleasure for the team and we will always be here for you. We are excited for your next trip already.

Best Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant

My husband, our four cats and I have recently emigrated to Denmark. Our booked travel arrangements fell through shortly before we were due to leave the country, which caused a few issues.

In our search for a solution, I came across PrivateFly, gave them a ring and the result was that we arrived in Denmark on the day we needed to be there.

Elliot found us a plane flying from our nearest airport with enough space for the cats to each have their own seat (in carriers). Everything was organised to perfection by Elliot and his team. We travelled on the day the sale of our house completed and the very efficient Danish removal men finished loading much earlier than they had estimated. One phone call and we flew two hours earlier than planned. A taxi had also been booked by PrivateFly and there was another waiting at Roskilde.

Emigrating during a pandemic was quite stressful, but PrivateFly definitely had our back. Everything was arranged by the team, it was so smooth and quick, we could all travel together and although the cats hated every minute of it, the anxiety lasted a mere 1 hour 20 minutes and they were soon tucked up in a cattery.

I cannot thank Elliot and the team enough and I cannot recommend PrivateFly enough!

5 januari 2021
Logo PrivateFly

Antwoord van PrivateFly

Dear Nynke,
Thank you for your review, I am so pleased to hear that we were able to assist with the relocation and that we were able to minimise the time the cats had to spend travelling. It was lovely to work with you and wishing you all the best in Denmark.
Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Travel doesn't get any easier than this

Elliot and the CSM Team were outstanding to work with. The entire trip could not have been any more easy. From coordination to day of travel, everything was flawless. The flight crew and aircraft was excellent as well. Absolutely the easiest travel I have ever done. Well done, PrivateFly!

4 januari 2021
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much Kelly! I am delighted that you had such a wonderful trip and we all hope to have the pleasure of flying you again soon.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

We had a great flight on our way in/out…

We had a great flight on our way in/out to Geneva from Biggin Hill. The attendance, welcoming of the ground staff, the professionalism of the crew, was first class. The plane was immaculate, and the catering very good. Nice detail from the team having thought about some dog treats for our dog. Although appreciated a very fluid communication especially during this complicated period, with threat of borders closure, and having to be ready to find alternative route on our way back. Highly recommended service.

31 december 2020
Logo PrivateFly

Antwoord van PrivateFly

Dear Jean Michel, Thank you very much for your kind words. It was a pleasure to be of service and we certainly do love it when pets get to also travel. We look forward to flying you again soon.

Best Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Everything was quick and easy

Everything was quick and easy, documents were dealt with before flying and the service was excellent at Departure, during the flight and at arrivals.

30 december 2020
Logo PrivateFly

Antwoord van PrivateFly

Thank you Nigel, it is great to hear about your experience and it was a pleasure to fly you. We very much look forward to the next opportunity.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

They did what they promised in very…

They did what they promised in very difficult circumstances
They communicated effectively

25 december 2020
Logo PrivateFly

Antwoord van PrivateFly

Dear Marie Louise, thank you. I am very pleased that the team were able to assist you so effectively. It is incredibly important especially in these challenging times. We hope to be of service again soon.

Best Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

What an excellent flight we had today

What an excellent flight we had today. Aircraft was immaculate - the crew were smart, attentive and brilliant. I must congratulate you all on a great flight (snacks were lovely too!).
J.H.

18 december 2020
Logo PrivateFly

Antwoord van PrivateFly

Thank you very much for taking the time to write this review Justin. It is wonderful to hear about your flight. I hope that we may have the chance to be of service again soon.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Great service

Great service, super fast response, and you can pay with Bitcoin!

18 december 2020
Logo PrivateFly

Antwoord van PrivateFly

I am very pleased we could assist Lucas and delighted that you could benefit from the Bitcoin payment option. Wishing you all the best.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

my flight experience

Great team, Great Flight

15 december 2020
Logo PrivateFly

Antwoord van PrivateFly

Many thanks Mark, it is a pleasure to be of service on your flights.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

thanks

My wife and I would like to convey our thanks for the excellent service provided by your company. Our flights and onward transportation were organised to perfection and went without a hitch, even the earlier than planned return. We would like to put on record the standard of service provided by every member of staff we encountered from the office cleaner to the pilots, all performed their duties with a smile and welcoming attitude. Many thanks to all.

11 december 2020
Logo PrivateFly

Antwoord van PrivateFly

Thank you Robert, it is such a delight to read your review. The team are passionate about delivering an outstanding experience and I am thrilled that you enjoyed the service.

Happy Christmas.

Kind Regards
Freddie Judge
Client Services Manager

Beoordeeld met 5 van de 5 sterren

Thanks to Deborah and the team at private fly…

Thanks to Deborah and the team at private fly, were amazing and dealt with our booking from start to finish smoothly and any questions were answered promptly, we recently transported a air ambulance Patient with our medical team from Oban in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 To Biggin Hill, Sussex which was a great success thanks to Private fly arranging a King Air plane fitted with stretcher and a excellent pilot and co pilot.

Thanks to all and merry Christmas 🎄

9 december 2020
Review zonder uitnodiging
Logo PrivateFly

Antwoord van PrivateFly

Thank you and it was an honour to assist with your requirements. Deborah and the whole team look forward to the opportunity to be of service again. Merry Christmas to you all.

Kind Regards
Freddie Judge
Client Services Manager

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer