It was easy to purchase the cover that I needed online and the person who helped over the phone to start the policy a day earlier was very helpful and considerate. Everything sorted easily.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was done automatically and everything was in order. Was told when it was due and when it was renewed. Also received my certificate and details in point
House insurance renewal, a fairly steep increase from last year but competitive in cost. The policy covers what we need at a cost that just about prevented us from moving to another supplier. An infla... Toon meer
Much better price than other companies. I needed to ask questions about the policy in more detail. Thank heavens I could speak to an actual person (who could answer my queries) and not a chat bot or a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Autoverzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
Privilege
Geschreven door het bedrijf
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contactgegevens
Verenigd Koninkrijk
- www.privilege.com
4,4
Uitstekend
10K reviews
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Absolutely terrible customer service…
Absolutely terrible customer service and incompetent advisors. I'm still out of pocket for their errors.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Privilege
We are truly sorry to hear about your frustrating experience and the financial impact our errors. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaint process. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, our claims team will be in touch to try and resolve this with you. Ellie
https://www.privilege.com/complaints
Easy to buy and a great price
22 augustus 2026
Antwoord van Privilege
We are so pleased to hear that you had an easy buying experience and found our pricing to be great. Thank you for your wonderful feedback! Ellie
Very easy to understand great insurance
Very easy to understand , easy to follow instructions and staff very professional and very polite
30 augustus 2026
Antwoord van Privilege
That's just how insurance should be, David. Thank you for insuring with Privilege this year. Kirsty
Antwoord van Privilege
It's important to have the right cover for the right price, Ian, and we're pleased you found that with us. Kirsty
Very polite and good service
23 augustus 2026
Antwoord van Privilege
It's lovely to hear your feedback, Beryl. Thank you for taking time to share a review. Kirsty
Good company and customer service.
24 juli 2026
Antwoord van Privilege
We're delighted you think so, Slawomir! Thanks for trusting in Privilege. Kirsty
Agreed to reconsider renewal quote and…
Agreed to reconsider renewal quote and agreed to cheaper renewal than first quoted
29 augustus 2026
Antwoord van Privilege
We're glad our team could help with your renewal price, Ronald. Thank you for insuring with us for another year. Kirsty
Antwoord van Privilege
We pride ourselves on our customer service, Mohammad, so this is what we like to see. Kirsty
Home Insurance Renewal
I called Privilege as my premium had increased significantly and had not made a claim. When speaking to the representative and explaining my reason for calling, she said let me check and see how I an help you. After checking she was able to reduce my premium although it was still higher than I paid last year and was average in the marketplace.
25 augustus 2026
Antwoord van Privilege
We appreciate you sharing your experience with us. We understand your concern regarding the premium increase, and we are glad our representative could assist in reducing it for you. We continuously review our pricing to ensure competitiveness while maintaining our service quality. Alex
Antwoord van Privilege
We're glad you found our information helpful. We appreciate your positive feedback. Alex
Antwoord van Privilege
We are very happy to hear that your renewal process was easy. We appreciate your positive feedback! Alex
Competitive and professional
I was contacted in advance to renew my insurance and given plenty of time to make an informed decision. I have used Privilege for over 10 years now and find they meet all my requirements. They are competitive and professional.
26 augustus 2026
Antwoord van Privilege
We're so glad to hear about your positive experience and loyalty over the past 10 years. It's fantastic to know that our proactive contact and competitive, professional service continue to meet your requirements. Christy
Antwoord van Privilege
We are so glad to hear that you found our team to be knowledgeable and helpful! We appreciate you sharing your positive experience. Christy
Excellent all round
27 augustus 2026
Antwoord van Privilege
We're pleased to see it, thanks for your review. Christy
Disappointing experience
Disappointing experience. I’m moving home and needed to add on the house I’m moving to between exchange and completion and then transfer existing policy to new house. I rang up in advance of exchange to check I could do this and they said I could do it just ring up after exchange. Rang up after exchange and turns out I can’t do this on standard home insurance policy. Left me in a bit of stress as now have to find another company today to insurance the new property for a month. If they had told me correct information when I first rang I could have sorted the new policy then with another company and wouldn’t have the stress of trying to do it on the day when I have plans. So wouldn’t recommend if you are planning on moving house within the year of your policy unless you take out the platinum one. Also be careful of any advice given over the phone as it is not always correct.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Privilege
Hello Becky, we're truly sorry to see the stressful experience you encountered while trying to manage your insurance during your home move. We understand how crucial accurate information is, especially during such a significant life event. Your feedback is invaluable in helping us improve our services for all our customers, and we'd like to look into what happened when you spoke with us, so we can make sure this doesn't happen again to others. Please drop us a message on Facebook, so we can help further. Paddy
Our claim was handled quickly and…
Our claim was handled quickly and professionally. We were updated at all times .
18 mei 2026
Review zonder uitnodiging
Antwoord van Privilege
We're so glad we could provide a quick and professional experience, keeping you informed every step of the way. We appreciate your positive feedback. Paddy
I didn't have to do anything
23 augustus 2026
Antwoord van Privilege
We're glad to see everything was effortless for you. We appreciate your positive feedback. Paddy
Antwoord van Privilege
We're happy to hear you've received a great price and service Amy. Thanks for your review. Aston
Always been helpful and quick when I…
Always been helpful and quick when I need help with things good car insurance company
24 augustus 2026
Antwoord van Privilege
We're always here to help, Lorraine. Thanks for your review. Aston
Antwoord van Privilege
We're happy to hear it, David. Thanks for renewing with us for another year. Aston
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