Proovia Couriers Reviews 

Great courier. He arrived, great communication and carried my delivery up multiple stairs. Easy and 100% recommend

Very disappointed to be writing this, as I have had several positive experiences with Proovia in the past.

My item was damaged in transit. Proovia were aware of the damage before delivery and admitted responsibility.

I have now been waiting for a resolution for over a month. The claims team have been unhelpful and have recently stopped responding to my emails.

It feels as though they are hoping I will eventually give up chasing the matter and then they will not have to reimburse me.

I won’t be doing that, and I will now be pursuing the matter through my bank instead.

A very disappointing experience, particularly given my previously positive experiences with Proovia.

Really lovely delivery guys, polite, helpful and very careful with the heavy chest they were delivering. Thank you

They collection times are dreadful,never kept always late I am always last or near to last as I am close to Birmingham. Commercial premises so they promise to be here before closing but either late or cancelled.
I can't fault the drivers as always helpful.

Japjit Singh done very good job and excellent work and very polite person and I got any another job then plz send same person

Alex Negrila and Fernando Beghean thank you for an efficient service.

Raised agreed price by £60.00, cancelled delivery day before scheduled date. Not good.

Alex Negrila and Fernando Bethan were great ! They waited for me as I was late returning from work and were very careful and professional , highly reccommend :)

Alex negrila and Fernando beghean excellent workers, loaded themselves, and great service

Shelf delivered on time, easy process and very efficient.

Alex negrila

Perfect job completed on time very helpful would recommend

Alex negrila

Very polite and good service

Very happy with this service

An Etsy seller booked Proovia to bring a bench to a mansion block in Fulham, confirmed for 15 September. The driver arrived, didn't deliver, and I was invoiced £32 as a failed delivery fee.

Proovia say they called me five times. My phone's call log shows no incoming call that day, and I sent them the screenshot. They also said the access link I'd provided was invalid; it opens perfectly well, including from their own email. Their driver's photograph shows him at the car park exit. The porters' lodge, staffed 24 hours a day and perfectly happy to take a parcel against a resident's name, is about 100 feet away and clearly signposted.

The bench was eventually delivered on 17 September, in good order, by a driver I have no complaint about. What I object to is the charge. When I declined to pay it, Proovia didn't withdraw it. They then transferred the bill to the seller who was not allowed to book another delivery until they paid the fee. The seller is a small independent maker who had done nothing wrong and who now has £32 less for a delivery failure that wasn't his.

Prompt, courteous replies throughout. But a company that responds to a disputed fee by quietly charging someone else isn't one I'd book again, and if you're selling through them, be aware this can land on you.

Gabriel provided great service and was very friendly.

Very good job done, kept me informed, came in allocated time, pleasant lads.

Excellent communication with me in advance of the delivery and on the day itself, by SMS, email and phone.
Arrived early in the three hour time window, 35 minutes in.
Found the delivery point without needing to phone for further directions - unusual, given our location, down a track, in a rural village, without house numbers, where the postcode is not very helpful. Unlike many courier services, they use What3Words - a definite must for our location.
This would have been 5*, however unfortunately one of the delivery team left a large black handprint on a white wall - not discovered until after their departure!

Samuel and ivan today was very helpful, quick and respectful. 10/10

Claus and his mate were super efficient, helpful and very polite. They are both truly and asset to Proovia.

A very professional and courteous courier company with outstanding communications. We were kept fully informed throughout the transport from collection to successful delivery. Highly recommend and will certainly use again. Thank you very much.