Proovia Couriers Reviews 

Alex negrila

Very polite and good service

Very happy with this service

An Etsy seller booked Proovia to bring a bench to a mansion block in Fulham, confirmed for 15 September. The driver arrived, didn't deliver, and I was invoiced £32 as a failed delivery fee.

Proovia say they called me five times. My phone's call log shows no incoming call that day, and I sent them the screenshot. They also said the access link I'd provided was invalid; it opens perfectly well, including from their own email. Their driver's photograph shows him at the car park exit. The porters' lodge, staffed 24 hours a day and perfectly happy to take a parcel against a resident's name, is about 100 feet away and clearly signposted.

The bench was eventually delivered on 17 September, in good order, by a driver I have no complaint about. What I object to is the charge. When I declined to pay it, Proovia didn't withdraw it. They then transferred the bill to the seller who was not allowed to book another delivery until they paid the fee. The seller is a small independent maker who had done nothing wrong and who now has £32 less for a delivery failure that wasn't his.

Prompt, courteous replies throughout. But a company that responds to a disputed fee by quietly charging someone else isn't one I'd book again, and if you're selling through them, be aware this can land on you.

Gabriel provided great service and was very friendly.

Very good job done, kept me informed, came in allocated time, pleasant lads.

Excellent communication with me in advance of the delivery and on the day itself, by SMS, email and phone.
Arrived early in the three hour time window, 35 minutes in.
Found the delivery point without needing to phone for further directions - unusual, given our location, down a track, in a rural village, without house numbers, where the postcode is not very helpful. Unlike many courier services, they use What3Words - a definite must for our location.
This would have been 5*, however unfortunately one of the delivery team left a large black handprint on a white wall - not discovered until after their departure!

Samuel and ivan today was very helpful, quick and respectful. 10/10

Claus and his mate were super efficient, helpful and very polite. They are both truly and asset to Proovia.

A very professional and courteous courier company with outstanding communications. We were kept fully informed throughout the transport from collection to successful delivery. Highly recommend and will certainly use again. Thank you very much.

Dmytro and colleague very efficient and put our delivery exactly where we requested ty

Dymtro was polite and efficient. He delivered the part with great care and kept us up to date as to his arrival time

The courier service from hell.
They dropped the new sofa
Broke the foot off
Dragged it along tge ground
Dirty
Torn.
Beware -
You would need to be insane to hire these people.

Great communication, kept us informed along the process of delivery.
Friendly staff. Thank you Dianne

Great service on time
Thanks for Alex negrila

This company is a joke. It was supposed to come collect last Thursday, but it was cancelled by them, and now tomorrow got cancelled. This is crazy

Alex negrila
Perfect service thank you

Excellent service, quick, timely and very courteous, thanks to Alex and co.

Alex Negrila fast delivery very polite great service

Negrila Alexandru was very efficient and the two men carried the cabinet upstairs to the location of choice.

very kind and understanding and two very polite gentleman andra and his friend first class service