Prospect Estate Agency Reviews 

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less stressful.
A special thank you to Roberto Contreras for going above and beyond, and also to Soman Gurung and Asmita Gurung for their help and professionalism. I truly appreciate all the support from the team.
Highly recommend!
Thank you
Anjila Shahi

Kodie as property manager has been excellent with communication and always been available if any small issues have cropped up since our tenancy started 2 months ago

Prospect Estate Agency – Bracknell, Berkshire
My family and I were tenants in a property managed by Prospect for almost eight years, having moved in on Christmas Eve 2018. Overall, our experience was disappointing, and I feel prospective tenants should be aware of the issues we encountered.
When we moved into the property, the boiler was not working, which meant we had no hot water over the Christmas and New Year period until the issue was resolved in January 2019. The property had also not been freshly decorated before we moved in.
Throughout the tenancy, we regularly reported maintenance issues. In our experience, repairs often took a long time to be arranged and completed. On several occasions, work was carried out that we felt did not fully resolve the underlying problem.
For example, we experienced issues with flooring on the upstairs landing, where floorboards repeatedly became uneven. During one repair, a pipe beneath the floor was damaged, which appeared to affect the hot water supply. After further investigation, dampness was discovered beneath the carpet and the issue was eventually repaired. However, the original floorboards were reinstalled despite concerns about their condition.
We also reported a cracked bathroom basin and other maintenance concerns, but disagreed with how responsibility for some of these issues was assessed.we were told by the property manager that it’s cosmetic damage and not to worry.
During the tenancy, decorating work was carried out in the living room, including painting and flooring replacement, but this was the only significant decorative work completed during our nearly eight-year stay.
Towards the end of the tenancy, viewings were conducted for prospective tenants. There were occasions when multiple viewers arrived and we felt communication regarding these appointments could have been better.
Following our departure, we were disappointed to find that some issues we believe resulted from long-term wear and tear, or from previous repair work, appeared to be attributed to us. We dispute responsibility for those matters and are seeking advice regarding the return of our deposit.
Despite always paying our rent on time and remaining in the property for almost eight years, we do not feel our loyalty as tenants was reflected in the service we received.
This review reflects our personal experience. Others may have had different experiences, but based on ours, we would not choose to rent through Prospect again.

I took employees and colleagues name down. I will not go away. It’s only right that the public should know what they’re getting themselves into before they sign the contract with Prospect. Everyone has a right to a feedback and everyone has a right to their own opinion. What’s the point for a company prospect to hide they’re negative feedback

Prospect estate agency BRACKNELL Berkshire
We been a long term tenancy for coming up to 8 years. We moved into the property 2018 Christmas Eve. None of the prospect told us that the boiler isn’t working so we had no hot water over the holidays period until January 2019. The property had tenants before us and we moved into the property wasn’t decorated when we moved inn. Over the years we had problems and by then it was Lily Sines that was the Property Management I will report a problem but will take weeks and weeks until it was solved because they were looking for the cheapest quote and when they did find the cheapest quote and it was approved by the landlord it was always a botch job and that’s how it continued example I asked if they could paint for the first time the living room as it’s never been touched as I mentioned before in this review and I waited so long to them to find a cheap painter that cost £600 to do the living room and put Flooring down that was the only decorating they ever did.throughout the tenancy recently, here’s another example we had a wobbly bathroom tap so they called the cowboy to fix the wobbly tap in the bathroom basin but he broke it. I told and she said no it’s cosmetic again when came onto the scene. I told her as well and she said it’s cosmetic but guess what? They blamed us for the crack. We had an uneven Flooring upstairs landing multiple times the floorboards kept on breaking finally another cowboy boy came in and fixed it, but drilled straight into the hot pipe under the floorboards and the water in the shower was very minimal. Only had time to wash your hair and not the rest of your body before the water turned cold. I reported this too but she wasn’t taking it until one time I actually stood on the carpet and the carpet was wet and I lifted the carpet up and it was all the floorboards soaking wet. That’s when she believed that there was an issue to be rectified. It was rectified by the workmen however the soggy floorboards were put back again and I was promised that the floorboards will be replaced however weeks later we were given a section 21 to leave. We didn’t mind the viewings that were going on whilst we were in tenancy by but she will turn up with lots of potential tenants to view the property and I wouldn’t know nothing about it until they are knocking on the door. What I did see on their website was our property rent went up to £1500.00 All that occurred during the tenancy and all the botch jobs of the cowboys that attended the property have come down to being blamed on us including the soggy floorboards because they want to keep a deposit to rectify their mistakes that should’ve been rectified when we were at the property. I am not having it. I’m willing to take it further. The employees of Prospect to be aware of is form Bracknell, the Property Management that was the first Property Management and I thought she was a decent human but however she turned out to be a very nasty human. We had many conversations and she even agreed that after all theses years it’s to wear and tear all I’m saying is that don’t go nowhere near Prospect even there neighbour in branches steer well away. They promised us they will find us a property did they know we were made to look even to the extent of from Reading branch asked me before he will introduce proceed to put our offer in with the landlord of Gayhurst Reading property he wants me to write him a review on trustpilot which I did but then the property all of a sudden on the day that we were going to be viewing it was taken off, but he wasn’t taken off it was still up for rent on their website. There was a lot of lies and a lot of for fobbing us off going on the list is endless. Will I go back to Prospect never in 1 million years and as I said I would like my deposit back. We as tenants always paid on time never any delays on rent and been there for almost 8 years this is our treatment. I will get advice for my solicitor my sister who is a solicitor for 48 years in property Law we have rights as tenants.

Anna, has worked tirelessly to keep our chain alive under difficult circumstances . She really has gone over and beyond what would be expected of a progress specialist .
Even under pressure, she kept calm and pushed through the difficult times soothing our concerns and kept us informed
A real asset to any team
Privileged to have had Anna on our case
Kind regards
Sue and Rob Billington

Excellent service from start to finish. A big thank you to Anna and Matthew for all of their hard work, professionalism and support throughout the process. They were always responsive, helpful and went above and beyond to keep everything moving. Highly recommended!

We had a fantastic experience working with Cara from Prospect Winnersh. From the very beginning, she was very professional, knowledgeable, and always willing to go the extra mile to help. She kept us informed throughout the entire process, answered all our questions promptly, and made what could have been a stressful experience feel smooth and straightforward.

Her excellent communication and genuine commitment to providing great service really stood out. We would highly recommend Cara from Prospect to anyone looking for a reliable and supportive estate agent. Thank you for all your hard work and assistance Cara. It was an absolute pleasure dealing with you !

⭐⭐⭐⭐⭐

We were renting a flat through prospect, the moving and our processes were very straightforward and well explained by our building manager Kodie. Kodie was always very responsive and was quick to address any issues with the property.

We recently rented a property through Prospect Lettings between house purchases. We have never rented before, but the team at Prospect were absolutely great with their guidance and support.
A special thank you to Nikki from the Wokingham branch, who was amazing - so kind and helpful with any issues and problems we had. Very professional and efficient service and would definitely recommend.

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

We have been tenants with Prospect Bracknell for nearly four years. Kodie consistently demonstrates understanding and effectively resolves any issues that may arise.

Very responsive and cooperative agent.

One of the best businesses I’ve encountered in the UK. I stayed in a Prospect-managed property in Berkshire and they’ve been incredibly professional throughout the tenancy. This includes check-in management issue reporting and renewal. Even when I requested a rolling contract during the property purchase the agency and landlord communication was spot on. Sophie handled the checkout and was very professional and diligent in communicating. I received my deposit back even before a month, which is unusual in the UK market.

Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.

Great service and a reliable estate agent - Charlotte was very helpful.

I’ve had a really positive experience working with Nikki at Prospect.
She has been consistently professional, responsive, and easy to deal with throughout our tenancy. Nikki handled our renewal smoothly, ensuring all documentation was clear and completed promptly, and was also very helpful in liaising with the landlord to negotiate a more manageable rent increase.
Whenever we’ve had queries or maintenance issues, Nikki has always been quick to respond and proactive in progressing things, keeping us informed along the way.
Overall, a great level of service and a genuinely helpful point of contact – I wouldn’t hesitate to recommend Nikki and Prospect.

The support provided by Prospectus Estate Agent, from the initial property viewing through to placing an offer and completion, was smooth and well-managed. At each stage, different members of the Prospectus team were involved, and the transitions between teams were seamless.
Responses were prompt, follow-ups were timely, and the staff were consistently friendly. Communication was clear and professional throughout the process, which made the experience reassuring.
However, the service from the conveyancer recommended by the estate agent was less efficient. Some enquiries went back and forth for several weeks, resulting in avoidable delays and a degree of frustration.

I moved into a property managed by this agency almost 2 months ago, and the experience has been incredibly frustrating. Despite identifying and officially logging multiple high-priority safety and structural issues on their Fixflo system, the agency has gone completely silent and ignored multiple emails and phone calls.
We are currently living with a faulty front door lock (a major security risk), unstable sunken internal stairs, a loud water tank defect causing severe sleep deprivation, and black mould. To make matters worse, a contractor sent by the landlord literally drilled holes into a utility door, abandoned the job unfinished, and stopped answering calls.
Furthermore, despite a verbal agreement during our viewing that we did not need the landlord's white goods, the agency refused to remove them. They forced us to move them onto the driveway, where they blocked our parking space and were ruined by the rain. Due to the agency's prolonged delays in collecting them, one of the appliances was actually stolen last week (which has been reported to the police).
The most frustrating part is that we have tried to be cooperative—even accommodating the landlord’s urgent mortgage surveyor—yet our good faith has been met with total neglect.
Because the agency has failed to meet their statutory obligations and basic contractual duties, we have now been forced to escalate this entire matter to The Property Ombudsman and the local Council's Environmental Health Team.
Prospective tenants beware: once you sign the contract, your safety and communication no longer seem to be a priority for this team.

We met Charlotte at the house we were looking to rent. She was very knowledgeable about the property and the questions we asked that she was unsure about the answers she found out and let us know. All this led to a good conclusion as we are now in our home. Excellent service from Prospect!

Prospect have managed my two properties in Reading for five years now. Everything goes very smoothly, thanks in particular to my present property manager Vickie Cripps.