I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... Toon meer
Bedrijf heeft geantwoord
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Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
Bedrijf heeft geantwoord
Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Toon meer
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Kilmarnock
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Verenigd Koninkrijk
- 01563 531967
4,3
Uitstekend
814 reviews
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Antwoord van Protyre Autocare - Kilmarnock
Hello Greg,
Thank you for sharing your recent experience at our Kilmarnock branch with us. We're glad our advice helped you choose the right tires for your vehicle.
Thank you for your positive feedback; it means a lot to us!
Kindest regards,
Georgia
Customer Care - Protyre
Absolutely fantastic customer service…
Absolutely fantastic customer service from Stephen at Abbotsinch today. Prompt, efficient and friendly. 10/10!
13 juni 2025
Review zonder uitnodiging
Excellent price for tyres & very quick…
Excellent price for tyres & very quick arrangement for fitting
11 juni 2025
Mostly happy with level of service
Mostly happy with level of service. I was disappointed that I had to return to have wheels checked for balance, which was rectified promptly.
27 mei 2025
Antwoord van Protyre Autocare - Kilmarnock
Dear Mr Nardini,
Thank you for bringing this to our attention and we are sorry to hear that you had to go back to get your wheels rebalanced.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The member of staff was very…
The member of staff was very knowledgeable and explained in detail the work that had been carried out. Will def recommend.
6 juni 2025
Misleading in price and time to do job
I booked my car in for 10am and they said it would be 1 to 2 hours as it was busy which I can deal with.
Phoned at 11.49 you need a new tyre was given a price of 140 pounds for a SUMITOMO
HTR Z5
225/45 R17 94 Y we have one in stock i said to the person no that's expensive that's not what I paid the last time they order a tyre at 104 pounds and they will do it tomorrow when the tyre comes in.
I went and picked my car up asked for tyre size and the person said it's 104 pounds on the system this is only when I challenged the online price of 85 pounds i asked if I could get the online price he said yes it will be 1 hour to an hour and half so I asked if they could do it for me
Really not happy with the person with price as for me there is a element of trust not right there looks like I will get my car back about 2 pm all and all this has been a terrible experience i have used the place loads of times i am now questioning my choice
26 mei 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Kilmarnock
Dear Mark Docherty,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Over an hour to wait after booking…
Over an hour to wait after booking online for a slot. The mechanics were overworked and clearly the "manager" had more important things to do. He even had the mechanic come off "my job" to bring him stuff off the printer. All a bit ridiculous tbh.
30 april 2025
Antwoord van Protyre Autocare - Kilmarnock
Dear Customer,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Good and fast service
25 april 2025
I would use this service again
Staff were polite and efficient. They fixed the puncture promptly and didn't try to sell me a new tyre that I didn't need. I would use this service again.
12 april 2025
Abotsinch…
Book in for 3pm don't fit tyres till 1hr later 2hrs waiting for 2 tyres terrible
9 april 2025
Antwoord van Protyre Autocare - Kilmarnock
Dear Callum Mcdougall ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great price on premium tyre but poor service & damage causeds that i…
Great price on premium tyres that i wanted so no issue there.
Problem was i booked in at 10 on Saturday 5th,to then be told it'll be at least an hours wait. Eventually was seen at 1130.
Also i have only owned this car 2 weeks & alloys were freshly refurbished before sale. 1 of the alloys that was worked on is now damaged & requires refurbished again with chunks out the rim.
Good price on tyres but overall service was poor & damage to alloy should not be acceptable.
9 april 2025
Antwoord van Protyre Autocare - Kilmarnock
Dear Mr Eliott,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Your representative was rude and…
Your representative was rude and accused my wife of being late for her appointment which, I had given her screen shots of our booking at 1:30pm he also tried to convince her that she needed another tyre when, the car was M.O.T.'d at 4pm the day before. We won't be back as Abbotsinch has no resemblance to `Protyre
2 april 2025
Antwoord van Protyre Autocare - Kilmarnock
Dear John,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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